Supervisor, Human Centered Design

4 months ago

Bengaluru, India RSM Full time

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The primary component of this role will be operating model design (in Sales functions), business process design and improvement, organizational digital and experiential transformation, whereby helping to scale experience transformation as a practice and set of disciplines, development of assets and expansion of service offerings within RSM are secondary components of this position.

Bachelor's Degree or equivalent (required)

Technical knowledge of CRM-to-ERP in Lead to Order and Order to Cash processes (required)

Strong technical knowledge and experience with how sales functions leverage CRM systems to improve operations (required)

Experience consulting on large C/EX solutions, which include Sales Tech, such as CRM systems, and marketing, branding, and advertising campaigns, and large organizational transformation projects (secondary) – RequiredIndustry experience in sales (required), marketing, service operations (Preferred)

Ability to effectively manage overall client relationships to exceed client expectations in a sophisticated large consulting firm environment (required)

Ability to provide effective communication to client project teams, executive sponsors and internal practice groups (required)

Ability to develop and maintain strong relationships with centers of influence and professionals (preferred)

Client Engagement Delivery: Analysis, development and documentation of improvement opportunities, e.g. business process mapping and will include technology implementation and training components of front-office focused technologies, such as CRM systems (i.e. Salesforce CRM, Microsoft Dynamics CRM, etc.)

Client relationship management, supervision of staff, (onsite) client projects and development of Experience Transformation services within the larger marketplace, including demonstrating capabilities related to: human-centered strategic consulting, design, brand & marketing, customer/employee experience solutions and transformation deliverables.

Some new opportunity pursuits, taking a consultative approach to growing strategic accounts

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at .

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the in the Indian Armed Forces; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. 

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at .

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