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Training Manager
4 months ago
1. Training Modules Development: Designimplement and continuously improve training programs for retailstaff including product knowledge sales techniques new productlaunches customer service skills and brand standards.
2.Training Delivery: Conduct engaging and informative trainingsessions for new hires and existing staff both inperson classroomand virtually ensuring consistent and effective communication ofkey concepts.
3. Training Materials: Develop adapt andmaintain a library of training materials including presentationsvideos manuals and online resources to support ongoing learning anddevelopment.
4. Assessment and Evaluation: Establishmetrics to measure the effectiveness of training initiatives suchas sales performance assessments customer satisfaction and employeefeedback and adjust programs as needed to drive results. Createmonthly L&D MIS to keep track on team performance and staffproductivity.
Keep a tab on sales kpis conversionsAverage order value UPT draw training interventionsaccordingly.
5. Collaboration: Partner withcrossfunctional teams including operations marketing productdevelopment and Brand Teams to align training objectives withbusiness goals
and ensure a cohesive brand experience.Support Talent Management initiatives (development planningmanagement/leadership training).
6. Leadership andCoaching: Provide guidance support and mentorship tostore
managers Beauty Advisors and trainers empoweringthem to facilitate training sessions and drive continuousimprovement within their teams.
7. Compliance: Stayinformed about industry regulations product updates best practicesand company policies.
