Activation Manager
2 months ago
RESPONSIBILITIES
Achieve Cross-sell targets across Ins APE / Investments Net Sales, FX, Mortgage & Cards Connect at least 18 Unique customers/day with 100% book coverage / Qtr Upgrade Clients from PSB to PRM & PRM to PRB in line with monthly budgets Ensure CEMS / Internal campaign leads attempts @ 100% monthly and Overall base attempts @ 100% in qtr.Strategy
Total Upgrades # 2 (Priority: 1 / Premium: 1)Business
To deliver on FCRMP, ABC, AML & CDD standardsProcesses
Ensure Proper Conduct, Nil Mis-selling, Sales Complaints, Sales Error, & Potential Inappropriate Sales (PIS) on a consistent month on month basisPeople & Talent
Adherence to laws and regulations, internal risk and compliance policies and the Group Code of ConductRisk Management
Completion of all mandatory risk and compliance training and related compliance acknowledgements by each member of your team by the set deadlinesGovernance
Demonstration of adherence to the Group Management Responsibilities policy and fair accountability principlesRegulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.Key Stakeholders
NR Segment CustomersOther Responsibilities
Embed Here for good and Group’s brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats) To ensure digital penetration in clients through usage of online statements, mobile banking and online bankingOur Ideal Candidate
Graduate/Post graduate/ MBA/ MMS/MA/Role Specific Technical Competencies
Customer Service Inter Personal Skills Communication-
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