Customer Care Executive

5 months ago

Rajkot, India Rentokil Initial Full time

Rentokil Initial:

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

POSITION RESPONSIBILITIES / REQUIREMENTS:

The Customer Care Executive is responsible for the contact management to strengthen the customer relationship which is the key for the retention.

The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Your day to day responsibilities will include:

Should be able to set the targets for the renewals based on the month portfolio To support the branches for the retention, renewals & increase the branch revenue via price increase & up selling Compliant Management- To identify & resolve the customers complaints within the specific timelines Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts To provide recommendations & suggestions to the branch for the improvement Conduct regular review & terminate the non-revival accounts Should be able to analyze data and over the challenging areas to improve month-on-month performance. Should be able to share the monthly dashboard with the analysis and recommendations

Requirements

Do you have what it takes? If you want to be considered for this role you will need:

Attentiveness. Clear communication skills. Ability to use positive language. Time management skills Data Analysis

Benefits

Attractive Base Salary Annual Performance Based Bonus Group Mediclaim Insurance Policy Travel Reimbursement Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential

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