Loan Servicing Manager

4 weeks ago

Bengaluru, India JPMorgan Chase & Co. Full time

As a people manager of this operations team you would be part of the commercial banking ops based out Bengaluru and you should be comfortable to work in evening shifts.

Job Summary

We are looking for a seasoned people manager with people management experience. As a people manager of this operations team you would be part of the commercial banking ops based out Bengaluru and you should be comfortable to work in evening shifts.

Job Responsibilities

• Supervise a process which performs Deal Setup, process Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, collection of interest, Nostro & Past Due Reconciliation
• Closely monitor the team on a day to day basis to ensure all SLA’s (Quantity & Quality) are met and any exceptions are immediately escalated for resolution
• Supervision & assessing work allocation, identifying areas of capacity during day across all Global sites
• Implement strategy and core objectives for the team in line with the global operations roadmap
• Ensuring all controls and JP Morgan requirements are adhered to at all times and any risk items escalated immediately
• Comply with audit and compliance regulations and be the focal point for internal and external audits
• Be the SME; handle complex Process related queries and clarifications from the Team members
• Critical in providing input, development and management of projects in the team on client transitions, system enhancements, end to end process reviews
• Manage process escalations from internal/external customers
• Maintain high levels of engagement with the Lenders, Credit executives/Underwriters, Client service executives and Bankers
• Ensure timely escalation to Senior management, as appropriate and Comply with Policies, Guidelines and Controls

Required Qualifications, Skills and Capabilities

o Bachelor's Degree with a minimum of 10-15 years relevant in New loan setup, loan servicing work experience in a Back office/Financial industry
o You should have knowledge of loan systems like Loan IQ will be an added advantage
o You must have knowledge of Nostro/Cash matching, General Ledger reconciliation, SWIFT and other remittance systems
o Strong problem solving and investigative skills to undertake analysis, resolve issues/problems related to the process
o Strong risk & control mindset
o Experience in driving small to medium sized projects with strong results
o Strong people and performance management skills and Strong escalation management skills

 

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