Guest Service Associate
4 weeks ago
Company Description
"Why work for Accor?
Job Description
Primary Responsibilities
Operation
Attend daily briefings and takes on daily assigned tasks Candidate should have minimum 1 year of experience in laundary. Understand the difference in guest levels (VIPs) and Room Categories Clean and maintain areas of responsibility according to standards and procedures Replenish guest supplies and ensure that guests requests are promptly attended to Report damage or malfunction in hotel rooms/areas to Supervisor Maintain equipment in a proper state of cleanliness Maintain a section room report as well as a daily productivity report Reports lost and found articles to the housekeeping office immediately Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor Record room status in allocated section accurately Carry out valet services when required (e.g. delivery of linen, processing laundry orders)Other Responsibilities
Be well versed in hotel fire & life safety/emergency procedures Attend all briefings, meetings and trainings as assigned by management Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the assigned by the Management Establish and maintain effective employee working relationshipsMain Complexity/Critical issues in the Job
Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
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Guest Service Associate
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Guest Service Associate
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