See more Collapse

Reservation Associate-Sales

1 month ago

gurugram, India Corporate Full time

POSITION SUMMARY

Serve guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favorite travel company. Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat. Responsibilities include processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management. Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties.

Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

We have other current jobs related to this field that you can find below

  • Reservation Associate

    1 month ago

    Gurugram, India Marriott International Full time

    POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions...

  • Reservation Associate

    3 weeks ago

    Gurugram, India Marriott International Full time

    POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions...

  • Reservations Associate

    2 days ago

    gurugram, India Marriott International Full time

    POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer...

  • Reservation Associate

    2 weeks ago

    Gurugram, Haryana, India Marriott International, Inc Full time

    **Job Number** 24016035 **Job Category** Reservations **Location** The Westin Sohna Resort & Spa, Vatika Complex, Sohna-Gurgaon, Haryana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....

  • Reservations Associate

    6 days ago

    Gurugram, Haryana, India Marriott International, Inc Full time

    **Job Number** 24106914 **Job Category** Reservations **Location** The Westin Gurgaon New Delhi, Number 1, MG Road, Gurgaon, Haryana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....

  • Reservation Associate

    1 week ago

    Gurugram, Haryana, India Marriott International, Inc Full time

    **Job Number** 24087393 **Job Category** Reservations **Location** Courtyard Gurugram Downtown, Plot no - 27 B, Sector Road, Gurugram Haryana, Haryana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone,...

  • Reservation Associate

    1 month ago

    Gurugram Haryana, India Marriott International Full time

    Job Number 24087393Job Category ReservationsLocation Courtyard Gurugram Downtown, Plot no - 27 B, Sector Road, Gurugram Haryana, Haryana, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...

  • Reservation Associate

    1 month ago

    Gurugram Haryana, India Marriott Full time

    Job Number 24087393 Job Category Reservations Location Courtyard Gurugram Downtown, Plot no - 27 B, Sector Road, Gurugram Haryana, Haryana, India Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax,...

  • Reservation Executive

    3 weeks ago

    Gurugram, Haryana, India Holiday Inn Express (Unite of Barque Hotels Pvt Ltd Full time

    To supervise the operations of the Reservations Department during shift by assisting to co-ordinate operational plans to meet Hotel sales targets. At Holiday Inn Express® we want our guests to relax and be themselves which means we need you to: - Be you by being natural, professional and personable in the way you are with people - Get ready by taking...

  • Reservations Assistant

    2 months ago

    Gurugram, India Eight Continents Hotels and Resorts Full time

    A reservation executive typically works in the hospitality industry, often in hotels, resorts, or travel agencies. Their primary responsibility is to handle reservations and bookings for guests or clients. Here's a description of their role:Reservation Management: Reservation executives manage the booking process, ensuring accuracy and efficiency in handling...

  • Reservations Assistant

    2 months ago

    Gurugram, India Eight Continents Hotels and Resorts Full time

    A reservation executive typically works in the hospitality industry, often in hotels, resorts, or travel agencies. Their primary responsibility is to handle reservations and bookings for guests or clients. Here's a description of their role:Reservation Management: Reservation executives manage the booking process, ensuring accuracy and efficiency in handling...

  • Reservations Assistant

    2 months ago

    gurugram, India Eight Continents Hotels and Resorts Full time

    A reservation executive typically works in the hospitality industry, often in hotels, resorts, or travel agencies. Their primary responsibility is to handle reservations and bookings for guests or clients. Here's a description of their role: Reservation Management : Reservation executives manage the booking process, ensuring accuracy and efficiency in...

  • Reservations Associate

    2 months ago

    Gurugram, India The Indian Hotels Company Limited Full time

    Job Responsibilities Create and maintain allotments Record and analyse guest questionnaires on a monthly basis Ensure accuracy of guest history and client profiles in Data Base Track market codes Load and maintain rates in reservation system Maintain rate in Website Collate, maintain and distribute relevant information and data obtained...

  • Reservations Associate

    2 months ago

    gurugram, India The Indian Hotels Company Limited Full time

    Job Responsibilities Create and maintain allotments Record and analyse guest questionnaires on a monthly basis Ensure accuracy of guest history and client profiles in Data Base Track market codes Load and maintain rates in reservation system Maintain rate in Website Collate, maintain and distribute relevant information and data...

  • Reservations Associate

    2 months ago

    Gurugram, Haryana, India IHCL Full time

    Job Responsibilities - Create and maintain allotments - Record and analyse guest questionnaires on a monthly basis - Ensure accuracy of guest history and client profiles in Data Base - Track market codes - Load and maintain rates in reservation system - Maintain rate in Website - Collate, maintain and distribute relevant information and data obtained from...

  • Reservation Sales Agent

    2 weeks ago

    Gurugram, Haryana, India SWADEEP HRIAAK HOLIDAYS PVT. LTD. Full time

    Flight Reservations: Assist customers in booking flights, including providing information on available routes, schedules, fares, and seating options. Utilize airline reservation systems to process bookings accurately and efficiently. Problem Resolution: Handle customer complaints, cancellations, and changes to reservations with empathy and diplomacy. Work...

  • Reservation Associate-sales

    2 months ago

    Gurugram, Haryana, India Marriott International, Inc Full time

    **Job Number** 24057675 **Job Category** Reservations **Location** CEC Gurgaon, 5th Floor Vatika Atrium, Gurugram, Haryana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain...

  • Reservation Associate-sales

    3 weeks ago

    Gurugram, Haryana, India Marriott International, Inc Full time

    **Job Number** 24043725 **Job Category** Reservations **Location** CEC Gurgaon, 5th Floor Vatika Atrium, Gurugram, Haryana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain...

  • Reservation Associate-sales

    2 weeks ago

    Gurugram, Haryana, India Marriott International, Inc Full time

    **Job Number** 24065981 **Job Category** Reservations **Location** CEC Gurgaon, 5th Floor Vatika Atrium, Gurugram, Haryana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain...

  • Reservation Executive

    2 months ago

    Gurugram, Haryana, India IHCL Full time

    Job Responsibilities - Answer reservation calls in a pleasant and courteous manner - Handles requests from guests, companies and travel agents via phone or other platforms. - Try to up sell the h igher category rooms Ensure that all the details are filled in the advance reservation form - See that all amendments / cancellations are made in the amendments...