Guest Relations Manager

4 weeks ago

Gurugram, India Westin Hotels & Resorts Full time

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Leading Guest Services Teams • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Celebrates successes and publicly recognizes the contributions of team members. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Maintaining Guest Services and Front Desk Goals • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. • Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Serves as a leader in displaying outstanding hospitality skills. • Sets a positive example for guest relations. • Responds to and handles guest problems and complaints. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals. • Strives to improve service performance. • Provides immediate assistance to guests as requested. • Ensures employees understand customer service expectations and parameters. • Participates in the development and implementation of corrective action plans to improve guest satisfaction. Implementing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. • Manages payroll administration. Conducting Human Resource Activities • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Participates in employee progressive discipline procedures. • Uses all available on the job training tools for employees. • Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Supervises on-going training initiatives and conducts training when appropriate. • Participates in the employee performance appraisal process, providing feedback as needed. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Maintains high visibility in public areas during peak times. • Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. • Performs Front Desk duties in high demand times.

  • Guest Relations Executive

    4 weeks ago

    Gurugram, India Hyatt Corporation Full time

    Guest Relations Executive Grand Hyatt Grand Hyatt Gurgaon IN - HR - GurgaonFront OfficeHourly/Entry Level EmployeeFull-timeReq ID: GUR001339Local Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and...

  • Guest Relations Executive

    4 weeks ago

    Gurugram, Haryana, India Grow4sure consulting pvt ltd Full time

    **Job Title: Guest Relations Executive** **Location: Qutub Plaza, Sector 26, Gurgaon, Haryana** **Company Overviee**: Our company is a Bakery+Cafe themed cafe and a QSR committed to providing exceptional service and memorable experiences to our guests. We are dedicated to excellence in hospitality and are seeking a dynamic individual to join our team as a...

  • Guest Relations Intern

    4 weeks ago

    Gurugram, Haryana, India One Tree BNB pvt ltd. Full time

    Selected intern's day-to-day responsibilities include: 1. Manage guest inquiries after reservation confirmation through Airbnb and other OTA platforms 2. Assist the guests after check-in (inquiries, recommendations/problem resolution) 3. Assist guests with property directions if needed 4. Report guest issues with the housekeeping team to give immediate...

  • Guest Relations Executive

    6 days ago

    Gurugram, Haryana, India Experion Developers Full time

    Guest Relations Executive - Sales (Dwarkaexpressway) We are looking for Guest Relations Executives for Sales for our projects on Dwarkaexpressway. Educational Qualification - Graduation in any stream Required Experience - 1 - 10 years of experience. **JD**: Greeting the customers visiting at the site and making them seated at the café. - Understanding...

  • Guest Relations Executive

    7 days ago

    Gurugram, Haryana, India AHN Hotel And Management SERVICES PVT LTD Full time

    Should be well versed in feedback and guest satisfactions of all guest who have availed services in hotel(online portal as well offline). Pay: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Food provided - Leave encashment - Paid sick time - Provident Fund Schedule: - Rotational shift Supplemental pay types: - Performance...

  • Guest Relations Executive

    4 weeks ago

    Gurugram, Haryana, India Experion Developers Full time

    We are looking for Guest Relations Executives for Sales for our projects on Dwarkaexpressway. Educational Qualification - Graduation in any stream Required Experience - 1 - 10 years of experience. **JD**: Greeting the customers visiting at the site and making them seated at the café. - Understanding the brief about the product and showing the sample...

  • Guest Experience Expert

    4 weeks ago

    Gurugram, Haryana, India Marriott International, Inc Full time

    **Job Number** 24067859 **Job Category** Rooms & Guest Services Operations **Location** The Westin Gurgaon New Delhi, Number 1 MG Road, Gurgaon, Haryana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Services Officer

    4 weeks ago

    Gurugram, India Hyatt Corporation Full time

    Guest Services Officer Grand Hyatt Grand Hyatt Gurgaon IN - HR - GurgaonFront OfficeHourly/Entry Level EmployeeFull-timeReq ID: GUR001204Local Summary You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the...

  • Guest Service Associate

    1 week ago

    gurugram, India Accor Full time

    Company Description "Why work for Accor? Job Description Primary Responsibilities Operation Attend daily briefings and takes on daily assigned tasks Candidate should have minimum 1 year of experience in laundary. Understand the difference in guest levels (VIPs) and Room Categories Clean and maintain areas of responsibility according to...

  • Guest Service Associate

    4 weeks ago

    Gurugram, India Accor Full time

    Company Description "Why work for Accor? Job Description Primary Responsibilities Operation Attend daily briefings and takes on daily assigned tasks Candidate should have minimum 1 year of experience in laundary. Understand the difference in guest levels (VIPs) and Room Categories Clean and maintain areas of responsibility according to...

  • Guest Service Associate

    4 weeks ago

    Gurugram, India Accor Full time

    Company Description "Why work for Accor? Job Description Prime Function : Responsible for daily administration, meeting and greeting visitors, dealing with guests’ queries and complaints, and booking rooms. Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded. Motivate and...

  • Guest Service Associate

    1 week ago

    gurugram, India Accor Full time

    Company Description "Why work for Accor? Job Description Prime Function : Responsible for daily administration, meeting and greeting visitors, dealing with guests’ queries and complaints, and booking rooms. Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded. Motivate...

  • Guest Service Assistant

    5 days ago

    Fazilpur, Gurugram, Haryana, India Hostie Holiday Homes Pvt Ltd. Full time

    **Responsibilities**: - Greet guests upon arrival and assist with check-in/check-out procedures. - Provide information to guests about hotel amenities, local attractions, and directions. - Handle guest inquiries, requests, and complaints promptly and courteously. - Coordinate with other departments to fulfill guest needs, such as housekeeping, maintenance,...

  • Guest Service Associate

    7 days ago

    Gurugram, Haryana, India IBIS Full time

    **Company Description** "Why work for Accor? 8 Weekly off in a month. We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to...

  • Housekeeping Manager

    4 weeks ago

    Gurugram, India Hyatt Corporation Full time

    Housekeeping Manager Hyatt Regency Hyatt Regency Gurgaon IN - HR - GurgaonHousekeeping/LaundryAssistant DirectorFull-timeReq ID: GUR001678Local Summary You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner...

  • Duty Manager

    4 weeks ago

    Gurugram, India Accor Full time

    Company Description Job Description Primary Responsibilities Front Office Operation Conduct daily briefings and ensure that all pertinent information is well received by team members Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met Review, analyze and suggest...

  • Front Desk Manager

    1 week ago

    Gurugram, India Westin Hotels & Resorts Full time

    JOB SUMMARY Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE  Education and Experience • High school diploma, GED or equivalent degree; 1 year experience in...

  • Front Desk Manager

    1 week ago

    gurugram, India Westin Hotels & Resorts Full time

    JOB SUMMARY Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE  Education and Experience • High school diploma, GED or equivalent degree; 1 year...

  • Public Relations Manager

    4 weeks ago

    Gurugram, India Saints Art | A Strategic PR Agency in India Full time

    Looking for media relations professionals for our PR wing (Multiple Vacancies). Candidates must have a minimum experience of 1 year in the PR sector and a decent network in Media. Bengaluru based professionals may also apply. Interested ones may share their profile at Brief Job Description:- Day to day media relations for respective clients. Follow ups...

  • Public Relations Manager

    4 weeks ago

    Gurugram, India Saints Art | A Strategic PR Agency in India Full time

    Looking for media relations professionals for our PR wing (Multiple Vacancies). Candidates must have a minimum experience of 1 year in the PR sector and a decent network in Media. Bengaluru based professionals may also apply. Interested ones may share their profile at puneet.sharma@saintsart.inBrief Job Description:-Day to day media relations for respective...