GSA - Food & Beverage Service
2 months ago
We are seeking an enthusiastic and customer-focused Guest Service Associate (GSA) to join our Food & Beverage Service team in Mysuru, India. As a GSA, you will play a vital role in delivering exceptional dining experiences to our guests while upholding our high standards of service and hospitality.
- Greet and seat guests with a warm, friendly demeanor
- Take accurate food and beverage orders, providing detailed information about menu items and specials
- Serve meals and drinks promptly and courteously
- Upsell additional items to enhance guest experience and increase revenue
- Process payments efficiently using Point of Sale (POS) systems
- Maintain cleanliness and hygiene standards in the dining area
- Collaborate with kitchen staff to ensure order accuracy and timely delivery
- Address guest concerns promptly and professionally
- Assist in setting up and closing down the restaurant
- Comply with all food safety and hygiene regulations
- Participate in team meetings and training sessions to improve service quality
- Demonstrate flexibility in handling various tasks and shifts as needed
Qualifications
- High school diploma or equivalent
- Previous experience in food and beverage service preferred
- Excellent customer service skills with a friendly and professional demeanor
- Strong knowledge of food and beverage items, including local cuisine
- Proficiency in operating Point of Sale (POS) systems and cash handling
- Ability to work efficiently in a fast-paced environment and multitask effectively
- Strong communication skills in English and Kannada
- Food handling certification preferred
- Thorough knowledge of food safety and hygiene standards
- Flexibility to work various shifts, including weekends and holidays
- Physical stamina to stand for extended periods and carry trays/plates
- Team player with a positive attitude and willingness to learn
- Understanding of local dining customs and etiquette in Mysuru, India
- Basic math skills for handling payments and calculating bills
- Ability to memorize menu items and daily specials
- Detail-oriented with a focus on accuracy and efficiency
- Goal-oriented mindset to meet and exceed customer satisfaction targets
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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