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Team Lead

1 month ago

Ahmedabad, India Infosys Full time
Responsibilities • Manage delivery of services as per the agreement• who has expertise in Dispute, Recovery and deduction.• First level escalation for client process owners/Infosys team• Review and publish of analysis and reports prepared by the team• Deploy and monitor process controls and risk mitigation initiatives• Strong understanding of the process and systems • Coaching and training of analysts• Identify transformational initiatives• Motivate the team to meet and exceed SLAs• Track service level metrics• Ability to lead and motivate team to achieve performance goals•Customer orientation Educational Requirements BCom

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