Senior Manager- Technical Operations

6 months ago

Bengaluru, India PUMA Full time
YOUR MISSION

Key Objectives :

  • We are seeking an experienced and highly motivated Senior Manager of Technical Operations to oversee our technical scope for Ecommerce and manage internal and external technical operations team.
  • The successful candidate will be responsible for managing the technical infrastructure, ensuring the reliability and performance of our systems.
  • The ideal candidate will have a strong background in IT operations, exceptional leadership skills, technical solutioning, building scalable solutions, product knowledge, analytical skills, proficiency in Salesforce Commerce Cloud, and a proven track record of managing complex technical environments. 

Reporting and Analysis: 

  • Develop and present regular reports on technical operations performance, system metrics, and project status to senior management. 

  • Analyze operational data to identify trends, areas for improvement, and opportunities for innovation. 

Project Management: 

  • Lead and manage technical projects, ensuring they are delivered on time, within scope, and within budget. 

  • Coordinate with cross-functional teams to plan and execute system upgrades, migrations, and other technical initiatives. 

Security and Compliance: 

  • Ensure compliance with industry standards, regulations, and best practices for security and data protection. 

  • Oversee the implementation of security measures to protect the company's technical infrastructure and data. 

Reporting and Analysis: 

  • Develop and present regular reports on technical operations performance, system metrics, and project status to senior management. 

  • Analyze operational data to identify trends, areas for improvement, and opportunities for innovation. 

YOUR TALENT

Eligibility Criteria and Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree preferred. 

  • Minimum of 7-10 years of experience in IT operations or a related field, with at least 3 to 5 years in a core development role. 

  • Strong working knowledge of SFCC and SFSC preferred.  

  • Strong technical knowledge of IT infrastructure, including databases and cloud services. 

  • Strong Technical knowledge of SEO, GA and Tag management. 

  • Strong working knowledge on Web services, Mirco service architectures.  

  • Experience with IT service management (ITSM) frameworks and best practices, such as ITIL. 

  • Familiarity with security standards and compliance requirements. 

  • Working knowledge of CMS like WordPress and WooCommerce, and prior experience in Ecommerce is preferred. 

  • Proven experience in managing large-scale technical projects and initiatives. 

  • Strong leadership and team management skills, with the ability to motivate and develop team members. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders. 

Technical Capabilities: 

  • Proficiency in JavaScript and related frameworks like React, NodeJS 

  • Experience with payment method integration using multiple Frameworks across platforms.  

  • Understanding of Docker and containerization. 

  • Proficiency in code review, UAT.  

  • Experience with cloud solutions (e.g., AWS, Azure, Google Cloud). 

  • Experience in writing complex SQL queries.  

Preferred Skills: 

  • Certifications like PMP, SCRUM or ITIL or relevant technical certifications.  

  • Proficiency on tools – JIRA, Confluence, CRM tools.  

  • Knowledge of DevOps practices and tools. 

  • Experience in working with multi-national / multi time zone teams 

SPEED & SPIRIT

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