Senior Operations Manager

4 weeks ago

Bengaluru, India Target Full time

About Target:
Working at Target means helping all families discover the joy of everyday life. We
bring that vision to life through our values and culture.
Target’s Global UX team is a group of design, content, research, and accessibility
practitioners and experts, with a passion for improving and innovating our digital
experiences for Target’s guests, team members, and partners. Here, we pride
ourselves on designing tangible, inspiring, and impactful solutions that serve all
aspects of our business– and being a part of the team means you will play a critical
role for Target’s digital experience by increasing ease, simplicity, value, and
delight for every touchpoint.

About the job:
As a Senior UX Operations Manager within our Target UX Team, you’ll be at the
forefront of Target’s evolving digital experience, shaping it for our guests and
contributing to business growth. In this role, you will leverage your design
program management expertise to develop or adopt processes on how we structure,
sequence, and prioritize our work. You will organize and track our capacity,
allocation, and track the impact of our work. You will contribute to management
reports that our UX leaders will leverage with our partners.
As a Senior UX Operations Manager on the Target UX team you will play a role in
ensuring that our work aligns with business objectives, priorities and timelines.

Responsibilities:
· Collaborating with a multi-disciplinary team of UX leaders, product designers,
content designers, engineers, product managers, accessibility consultants, data
analysts and UX researchers
· Establishing a clear scheme of design delivery, helping to decide who needs to
see the work, and when
· Contributing to the standardization, interpretation, and guardianship of Target’s
design operations
· Defining objectives and desired results with product, engineering and business
partners
· Effectively using data and insights to identify critical gaps and weaknesses of
existing processes· Helping to create a framework that would optimize day-to-day workflow—
maximizing engagement and reducing duplicated efforts
· Writing and maintaining documentation on the processes and models needed to
operationalize UX and amplify the value of design across the organization
· Tracking the impact of our work to help the team evaluate opportunities for
continued improvements
· Working with other teams across Target to ensure a cohesive operations strategy
across the different silos and roles

About you:
· Proven experience as a design program manager or senior design program
manager with portfolio showcasing successful design operations and / or project
management work
· Proficient knowledge in UX and product design process, as well as structuring
and planning work, and coordinating activates throughout the design process
· Advanced proficiency in building meaningful relationships with cross functional
partners, influencing peers and leaders
· Developing ability to use data and insights to set your direction and communicate
your approach
· Proficient knowledge with modern product development methodologies (i.e.
Agile and Scrum)
· You are developing the ability to communicate how design connects to, serves,
and improves business outcomes
· You are intellectually curious and exhibit a growth mindset

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