Senior Manager- Technical Operations
7 days ago
Key Objectives:
- We are looking for a skilled Senior Manager of Technical Operations to oversee our Ecommerce technical scope and lead our internal and external technical operations team.
- The chosen candidate will manage the technical infrastructure, ensuring system reliability and performance.
- The ideal candidate should excel in IT operations, possess strong leadership skills, technical solutioning abilities, and a proven track record in managing complex technical environments.
Reporting and Analysis:
- Develop and deliver regular reports on technical operations performance, system metrics, and project status to senior management.
- Analyze operational data to spot trends, areas for enhancement, and innovation opportunities.
Project Management:
- Lead and supervise technical initiatives to ensure timely delivery within budget and scope.
- Collaborate with cross-functional teams for system upgrades, migrations, and technical projects.
Security and Compliance:
- Ensure adherence to security standards, regulations, and best practices for data protection.
- Implement security measures to safeguard the company's technical infrastructure and data.
Eligibility Criteria and Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field (Master's degree preferred).
- 7-10 years of IT operations experience with minimum 3-5 years in core development.
- Proficient in SFCC and SFSC.
- Strong knowledge of IT infrastructure, cloud services, SEO, GA, Tag management, web services, and microservice architectures.
- Experience with ITSM frameworks like ITIL, security standards, and CMS platforms preferred.
- Expertise in managing large technical projects, team leadership, and excellent communication skills.
Technical Capabilities:
- Proficient in JavaScript, React, NodeJS, payment method integration, Docker, code review, UAT, cloud solutions, and complex SQL queries.
Preferred Skills:
- Certifications (PMP, SCRUM, ITIL), proficiency in tools like JIRA, Confluence, CRM, DevOps practices, and experience with multi-national teams.
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