Assistant Manager- Technical Operations
1 week ago
Key Objectives:Manage technical integrations and projects across the connected systems on the website and drive the improvement on user experience through data driven insightsThe right candidate for this role will have a strong knowledge on SDLC and an eye on upcoming technologies and improvements in the ecommerce domain.They have been a developer (platform agnostic) for min of 2 years. Has the ability to review code and challenge developers on timelines, resources used.Technical Capabilities: Solid technical background with hands-on experience in one or more of the following areas:Experience with one of the following domains is a plus: e-commerce platforms, order management systems, inventory management, WMS, TMS, supply chain, logistics, Payment Gateways.Good working knowledge of Online Demand Generation – Google Ads, FB Retargeting and Affiliate programs.Experience working on Salesforce commerce Cloud is a plus.Hands-on experience in one or more of the following languages and frameworks: Java, Python, Go, Scala, JavaScript (node.js, ReactExperience building high volume, high performance, and highly available SaaS or consumer-facing products.Has to work with development team, own the entire process of planning, deployment, maintenance of all technical solutions.Use Confluence / JIRA to create technical documentation along with day-to-day meeting notes with dev teams.Work with Product managers to align on solutions and define technical scope for the same.Work cross-functionally with Sales, Operations and Customer Care to plan projects and improvements to the platform and the post purchase journey.Use Salesforce Commerce Cloud, Salesforce Service cloud, Coral Logix and other operational and analytical tools to set up, monitor and optimize day to day operations.Identify and troubleshoot operational inefficiencies and issues with the aim of briefing in technical fixes or operational improvements to fix the root cause.Build product solution best practices to ensure scalability of the team with documentation, process optimization, and cross-training.Become a subject matter expert for key operational tools such as Payment Gateway, Order Management System, Transport Aggregator.Build product solutions best practices to ensure scalability of the team with documentation, process optimization, and cross-training
YOUR TALENT
Eligibility Criteria and Functional Competencies Required4+ years' experience in a SaaS/e-commerce Company as a Technical Operations Manager/ Program Manager / Scrum Manager / Business Analyst / Quality Assurance Manager or Similar role in technical capacity.Candidates have a min of 2 years of experience in development.Hands-on experience in one or more of the following languages and frameworks: Java, Python, Go, Scala, JavaScript (node.js, React)Able to manage own workload and independently hit deadlines.An appreciation for data-driven decision making, and an ability to source and analyse data.Excellent written and verbal communication skillsAbility to collaborate across teams and strong interpersonal skills
SPEED & SPIRIT
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Assistant Manager- Technical Operations
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