Technical Account Manager

6 months ago

Gurugram, India Connexity, a Taboola company Full time

Skimlinks, a Taboola company, is a global e-commerce monetization platform, with offices in LA, London, Germany, and NYC. We work with over 60,000 premium publishers (Condé Nast, Hearst Magazines, Buzzfeed, Huffington Post, Business Insider, Refinery29, and more…) and 48,500 retailers around the world helping content producers get paid commissions for the products and brands they write about. This gives us a direct view of the browsing and shopping behaviors of over 650 million users. Our technology understands the web pages users visit, the brands and products they look at, the links they click on, and the purchases they make, across our entire network. We track over $2.5m affiliated sales every day and have the expertise and the tools to power all commerce strategies on every channel development of new Merchant / Advertiser client relationships.

The Technical Account Manager is the main interface between our customers and our technology, and a key contributor to helping the commercial team, operations team and product team to operate efficiently. This role is based in Gurgaon, and is a part of our Product Operations Team.

Responsibilities:

  • Ensure the technical implementation quality for our enterprise customers using a wide range of tools such as Javascript, Link Wrapper, fave.co, AMP, and more.
  • Implement new features on specific accounts to achieve our commercial objectives, including Product Key, Link override, SubIDs, etc.
  • Ownership and management of end-to-end network migrations for specific enterprise merchants.
  • Serve as the main point of contact for enterprise customers regarding technical matters with Skimlinks and handling account management team escalations related to managing our enterprise publishers, including tracking issues and API queries.
  • Establish and monitor complex rate structures with merchants to provide the right incentives for our enterprise publishers.
  • Work closely with the commercial teams in APAC, UK, US, and EU through attending team meetings and providing support to shared customers with common goals.
  • Collaborate with the Operations, Engineering, and Product Marketing teams for platform updates to be shared with the Commercial Team.

Requirements

  • 3+ years of work experience in a technical client-facing role
  • Experience working with clients, product, ops, and engineering teams - with the ability to break down complex concepts to non-technical stakeholders
  • Ability to prioritize, multi-task, and perform effectively under pressure.
  • Aptitude for both analyzing technical concepts and translating them into business terms, and for mapping business requirements into technical features.
  • Strong knowledge of business processes (Sales, Service, Marketing, Support) business applications and automation.
  • Ability to grasp customers’ needs and suggest timely solutions
  • Excellent verbal and written communication skills
  • Commercial-mindset
  • You excel at learning new products quickly and often have an intuitive knowledge about how features work
  • BA / BS Degree (or equivalent)
  • Experience with digital advertising technology / affiliate / digital marketing / ecommerce
  • Ability to commute to Gurgaon office ~ 3/week
  • Variable working hours in order to collaborate effectively with the UK and US based teams

Benefits

Voted “Best Places to Work,” our culture is driven by self-starters, team players, and visionaries. Headquartered in Los Angeles, California, the company operates sites and business services in the US, UK, EU & India. We offer top benefits including Annual Leave Entitlement, paid holidays, competitive comp, team events and more Learning & Development is also of vital importance to Connexity where each employee has their own career plan, and receives their own Annual Learning Budget to spend as they wish.

  • Healthcare Insurance (employee & immediate family)
  • Generous leave policy
  • Parental Leave Policies
  • Learning & Development Program
  • Flexible hybrid working
  • Wellness Resources including free lunches at the office

We are committed to providing a culture at Connexity that supports the diversity, equity and inclusion of our most valuable asset, our people. We encourage individuality and are driven to represent a workplace that celebrates our differences, and provides opportunities equally across gender, race, religion, sexual orientation, and all other demographics. Our actions across Education, Recruitment, Retention, and Volunteering reflect our core company values and remind us that we’re all in this together to drive positive change in our industry.

This position is hybrid. Minimum 3 days/week working in our Gurgaon office: 09 A, 12th Floor, Building No, DLF Cyber City, DLF Phase 2, Sector 24, Gurugram, Haryana 122002, India

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