Support Account Manager
2 weeks ago
Title: Support Account Manager
Location:Gurugram, IN, 122002
Requisition ID: 127834Job Summary
The Support Account Manager plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Please note this is a technical, customer-centric opportunity within our Support organization. This is not a Sales role
As a Support Account Manager, you will utilize your technical competencies, communication, and escalation management skills to provide the highest level of Personalized, Proactive, Preventative and Reactive Enterprise-Class support services in local languages. The Support Account Manager role is critical to the assigned Sales Account Team in furthering the NetApp partner relationship and in helping to increase sales, by coordinating support activities for the account.
Support Account Managers work with NetApp customers, assigned Sales Account Teams, and NetApp Support Centers by providing expertise Personalized Service, Centralized Support Management and Customized Proactive Care.
This position is located in the New Delhi area, required to either be located there or willing to relocate to this area
Job Requirements
• Excellent written and verbal communication skills in German and English are mandatory. Any other languages are highly welcome
• The ability to communicate clearly, both written and verbal, with customers, Sales and Support Center, and act as a professional representative of the NetApp Global Support Organization.
• Excellent interpersonal communication and customer service skills to collaborate successfully with customers and cross functional teams, influence behavior and drive actions.
• Escalation management experience is key, and the ability to professionally handle conflicts and to effectively manage customer expectations.
• Ability to integrate diverse perspectives in critical situations to aid issue resolution.
• Ability to manage complex, high-pressure situations, staying focused on the right priority and effectively handle time-management.
• Highly organized and capable of handling multiple tasks following all tasks through to completion.
• Ability to deal with a larger number of customers at once or with one large customer with multiple company locations
• Technical understanding in Storage and/or Virtualization and/or Network Technology, and the ability to quickly acquire technical knowledge.
• Knowledge of Hyperscalers and Cloud Certification are a plus.
• Strong aptitude for learning new technologies and processes, and an understanding of how to apply these in a customer facing environment.
• Good knowledge of modern telecommunication tools to provide remote services and support.
• This position is located in the New Delhi area, required to either be located there or willing to relocate to this area.
• Work experience in a technical Customer Success role is desired.
• NetApp and/or Cloud certifications are a plus.
• The ability and willingness to achieve certification with NetApp and major cloud providers.
Responsibility & Interaction:
• The types of tasks you are responsible for, are a mix of structured and unstructured tasks.
• Apply attained experiences and knowledge in facing a variety of challenges.
• Engage with all levels of staff within associated business functions.
• Interact primarily with customer staff, from administrator up to senior management level.
Education
• BTech or MTech in Computer Science or a related field required with a minimum of 8-12 years of related experience is required.
Job Segment: Computer Science, Account Manager, Virtualization, Telecom, Technology, Sales
-
Accounts & IT Support Officer
2 weeks ago
Gurugram, Haryana, India Webetechies Private Limited Full timeJob Title: Accounts and Technical Support Specialist Location: Gurugram Sector-21 Department: Finance & IT Support Reports To: Diwakar Upadhyay Job Summary: Key Responsibilities: Accounts Responsibilities: Invoicing & Billing: - Prepare and send client invoices in a timely and accurate manner, ensuring all service agreements, contracts, and projects are...
-
Account Manager
4 days ago
gurugram, India Febi.ai Full timeCompany DescriptionWelcome to Febi.ai, India's pioneering AI-driven platform for Paperless Bookkeeping and Automated Tax Compliance. Febi.ai offers innovative solutions that seamlessly blend efficiency with compliance, catering to entrepreneurs and enterprises. The platform provides Transaction Management Through AI, Automated File Management, Automated Tax...
-
Account Manager
5 days ago
Gurugram, India Febi.ai Full timeCompany Description Welcome to Febi.ai, India's pioneering AI-driven platform for Paperless Bookkeeping and Automated Tax Compliance. Febi.ai offers innovative solutions that seamlessly blend efficiency with compliance, catering to entrepreneurs and enterprises. The platform provides Transaction Management Through AI, Automated File Management, Automated Tax...
-
Account Manager
4 days ago
Gurugram, India Febi.ai Full timeCompany Description Welcome to Febi.ai, India's pioneering AI-driven platform for Paperless Bookkeeping and Automated Tax Compliance. Febi.ai offers innovative solutions that seamlessly blend efficiency with compliance, catering to entrepreneurs and enterprises. The platform provides Transaction Management Through AI, Automated File Management, Automated Tax...
-
Account Manager
4 days ago
Gurugram, India Febi.ai Full timeCompany Description Welcome to Febi.ai, India's pioneering AI-driven platform for Paperless Bookkeeping and Automated Tax Compliance. Febi.ai offers innovative solutions that seamlessly blend efficiency with compliance, catering to entrepreneurs and enterprises. The platform provides Transaction Management Through AI, Automated File Management, Automated Tax...
-
Business Support, Accounting
2 months ago
Gurugram, Haryana, India JLL Full timeJLL supports the Whole You, personally and professionally. **Position**: Accounts Executive, City Name **Business**: Property and Asset Management, Gurugram What this job involves You will be performing the role of client finance and accounting at the site and will be responsible for the the financial services scope and responsibility defined in the Property...
-
Business Support, Accounting
6 months ago
Gurugram, Haryana, India JLL Full timeJLL supports the Whole You, personally and professionally. **What this job involves**: **Responsibilities**: - Handle mailbox for request and query management - Perform daily transactions as per standard operating procedures - Ensuring service delivery as agreed norms and SLAs - Creation of Statement of Accounts and Refund Packets - Update process...
-
Accounting Manager
3 weeks ago
Gurugram, India AccuReco Consulting Full timeExperience - 5-12 yearsAbout the Opportunity:Company Name - XceedanceAccounting Managers are responsible for a portfolio of commercial properties, owned by various Fundsand Joint Ventures, and meeting lender, tax, and investor requirements. Accounting Managers workhand-in-hand with 3 rd party property teams who manage day-to-day accounting operations...
-
Junior Account Manager
1 month ago
Gurugram, India Digitas India Full timeJob Summary: We are looking for a proactive and detail-oriented Junior Account Manager to join our digital agency team. The ideal candidate will support client management efforts, ensure smooth project execution, and contribute to the overall success of digital campaigns. This role is ideal for someone with 1-2 years of experience in account management or...
-
Junior Account Manager
1 month ago
gurugram, India Digitas India Full timeJob Summary: We are looking for a proactive and detail-oriented Junior Account Manager to join our digital agency team. The ideal candidate will support client management efforts, ensure smooth project execution, and contribute to the overall success of digital campaigns. This role is ideal for someone with 1-2 years of experience in account management or...
-
Junior Account Manager
1 month ago
Gurugram, India Digitas India Full timeJob Summary: We are looking for a proactive and detail-oriented Junior Account Manager to join our digital agency team. The ideal candidate will support client management efforts, ensure smooth project execution, and contribute to the overall success of digital campaigns. This role is ideal for someone with 1-2 years of experience in account management or...
-
Junior Account Manager
1 month ago
Gurugram, India Digitas India Full timeJob Summary: We are looking for a proactive and detail-oriented Junior Account Manager to join our digital agency team. The ideal candidate will support client management efforts, ensure smooth project execution, and contribute to the overall success of digital campaigns. This role is ideal for someone with 1-2 years of experience in account management or...
-
Junior Account Manager
1 month ago
gurugram, India Digitas India Full timeJob Summary: We are looking for a proactive and detail-oriented Junior Account Manager to join our digital agency team. The ideal candidate will support client management efforts, ensure smooth project execution, and contribute to the overall success of digital campaigns. This role is ideal for someone with 1-2 years of experience in account management or...
-
Management Accountant
4 months ago
Gurugram, India SHL Full timeJob Description Find purpose in each day while contributing to a workplace revolution! SHL, People Science. People Answers ! Are you ready to take your career to the next level? SHL are seeking an experienced and motivated Management Accountant to join our Financial Control - Cost Team. In this crucial role, you will aid the Financial Controller - Costs...
-
Compass Group
4 weeks ago
Gurugram, India Compass India Support Services Pvt. Ltd Full timeResponsible for being a subject matter expert on delivering the annual business development strategy by driving revenue growth from new HORECA accounts. Also responsible for collaborating with sellers on executing sector strategy for the growth of the HORECA segment portfolio in the regionROLE DUTIES & Drive growth and penetration of Compass Food Solutions...
-
Group Account Manager
2 weeks ago
Gurugram, India Digitas India Full timeAbout the Role:Are you a seasoned account manager with a background in tech-led projects within digital agencies? We’re looking for a Group Account Manager to work on one of the world’s largest FMCG brands, driving projects that fuse technology and creativity. This role requires a strategic business professional with a passion for digital innovation and...
-
Group Account Manager
2 weeks ago
Gurugram, India Digitas India Full timeAbout the Role:Are you a seasoned account manager with a background in tech-led projects within digital agencies? We’re looking for a Group Account Manager to work on one of the world’s largest FMCG brands, driving projects that fuse technology and creativity. This role requires a strategic business professional with a passion for digital innovation and...
-
Group Account Manager
2 weeks ago
gurugram, India Digitas India Full timeAbout the Role:Are you a seasoned account manager with a background in tech-led projects within digital agencies? We’re looking for a Group Account Manager to work on one of the world’s largest FMCG brands, driving projects that fuse technology and creativity. This role requires a strategic business professional with a passion for digital innovation and...
-
Group Account Manager
2 weeks ago
Gurugram, India Digitas India Full timeAbout the Role: Are you a seasoned account manager with a background in tech-led projects within digital agencies? We’re looking for a Group Account Manager to work on one of the world’s largest FMCG brands, driving projects that fuse technology and creativity. This role requires a strategic business professional with a passion for digital innovation...
-
Group Account Manager
2 weeks ago
gurugram, India Digitas India Full timeAbout the Role:Are you a seasoned account manager with a background in tech-led projects within digital agencies? We’re looking for a Group Account Manager to work on one of the world’s largest brands, driving projects that fuse technology and creativity. This role requires a strategic business professional with a passion for digital innovation and...