Customer Success Associate Technical
2 months ago
- Ownrelationship with assigned clients including onboardingimplementation training etc.
- Monitoringaccounts to ensure a positive customer experience with the companysproducts or services
- Analyzing potential issuesrelated to customer accounts and channelizing internally for afaster resolution.
- Coordinating with otherdepartments Sales Engineering and Product to ensure that customersneeds are met.
- Develop and maintaincustomersuccess strategies and best practices as well ascustomersupport content with help from the creativeteam
- Review the customer journey identifyinghow its supported taking a consultative approach in helping clientsovercome issues and achieve goals andnbsp;
- Serve as daytoday contact for assignedaccounts identify areas of opportunity highlight best practices anddocument them
- Communicate effectively with bothinternal and external seniorlevel management to understand customerneeds maximize retention and growth and communicatelearnings
- Maintain existing customer successmetrics anddata
- Soundknowledge of CCTV Infrastructure and its working is amust.
- Should be aware of and have practicalexperience of working on port forwarding DDNS configurations RTSPprotocol NVR/DVR IP camerasetc.
- Minimum 2 yearsof client interaction experience for B2Bclients.
- Should be selfmotivated andselfdirected
- Strong communication andinterpersonal skills with aptitude in building relationships withprofessionals of all organizationallevels
- Excellent organizational andproblemsolvingskills
- We useMicrosoft Teams for daily communication conduct daily standups andteam meetings over Teams.
- We value opendiscussion ownership and a founder mindset.
- Weprioritize design amazing UI/UX documentation todo lists anddatabased decisionmaking.
- We encourage teambonding through bimonthly townhalls destressing sessions with acertified healer and fun company retreats twice ayear.
- We offer a 100% remote workplace modelhealth insurance top performers eligible for attractive equityoptions mental health consultations companysponsored upskillingcourses growth hours the chance to give back with 40 hours forcommunity causes and access to a financialadvisor.
- Wobot is an Equal OpportunityEmployer
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Customer Success Associate Technical
3 weeks ago
Delhi, Delhi, India Wobot Full timeCustomer Success Associate TechnicalWe are seeking a highly motivated and organized Customer Success Associate Technical to join our team at Wobot. As a key member of our customer success team, you will be responsible for owning relationships with assigned clients, ensuring a positive customer experience, and analyzing potential issues related to customer...
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Customer Success Associate Technical
1 week ago
Delhi, Delhi, India Wobot Full timeCustomer Success Associate TechnicalWe are seeking a highly motivated and experienced Customer Success Associate Technical to join our team at Wobot. As a key member of our customer success team, you will be responsible for owning relationships with assigned clients, ensuring a positive customer experience, and analyzing potential issues related to customer...
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Customer Success Associate Technical
3 weeks ago
Delhi, Delhi, India Wobot Full timeJob Title: Customer Success Associate TechnicalWe are seeking a highly motivated and experienced Customer Success Associate Technical to join our team at Wobot. As a key member of our customer success team, you will be responsible for ensuring our clients achieve their goals and objectives through effective onboarding, training, and ongoing...
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Customer Success Associate Technical
2 weeks ago
Delhi, Delhi, India Wobot Full timeJob SummaryAs a Customer Success Associate Technical at Wobot, you will be responsible for owning relationships with assigned clients, including onboarding, implementation, and training. You will monitor accounts to ensure a positive customer experience with our products or services, analyzing potential issues and channeling them internally for a faster...
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Customer Success Associate Technical
4 weeks ago
new delhi, India Wobot.ai Full timeResponsibilities:Own relationship with assigned clients including onboarding implementation training etc.Monitoring accounts to ensure a positive customer experience with the companys products or servicesAnalyzing potential issues related to customer accounts and channelizing internally for a faster resolution.Coordinating with other departments Sales...
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Customer Success Associate Technical
2 months ago
New Delhi, India Wobot.ai Full timeResponsibilities:Own relationship with assigned clients including onboarding implementation training etc.Monitoring accounts to ensure a positive customer experience with the companys products or servicesAnalyzing potential issues related to customer accounts and channelizing internally for a faster resolution.Coordinating with other departments Sales...
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Customer Success Associate Technical
2 weeks ago
new delhi, India Wobot.ai Full timeResponsibilities: Own relationship with assigned clients including onboarding implementation training etc. Monitoring accounts to ensure a positive customer experience with the companys products or services Analyzing potential issues related to customer accounts and channelizing internally for a faster resolution. Coordinating with other departments Sales...
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Customer Success Associate Technical
2 weeks ago
Delhi, Delhi, India Wobot Full timeJob SummaryWe are seeking a skilled Technical Customer Success Specialist to join our team at Wobot. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success with our products and services.Key ResponsibilitiesOwn the relationship with assigned clients,...
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Associate - Customer Success
5 months ago
Delhi, India Instantpay India Ltd Full timeA customer success associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. **Responsibilities**: -...
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Customer Success Associates
5 months ago
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Associate - Customer Success
5 months ago
Delhi, India Instantpay India Ltd Full timeA customer success associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. **Responsibilities**: -...
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Customer Success Associate
5 months ago
Yelahanka New Town, Bengaluru, Karnataka, India ETOE Full time**CUSTOMER SUCCESS ASSOCIATES - Education Solutions Company** **BANGALORE** To fuel our growth we are looking for passionate **Customer Success Associates/Corporate Relations Associates** immediately. This is an excellent opportunity with unlimited potential for a self-driven, tenacious, intelligent, articulate, ambitious, and intuitive individual who...
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Technical Customer Success Manager
5 months ago
New Delhi, India OPSWAT Full timeOPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology...
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Customer Success Associate
3 months ago
Hari Nagar, Delhi, Delhi, India Lazo Store Full timePosition: Customer Success Associate Location: Delhi (Full-time, In-office) **Key Responsibilities**: - **Issue Resolution**: Troubleshoot and resolve basic issues. - **Escalation Management**: Escalate complex issues to the right teams. - **Documentation**: Maintain accurate support records in our CRM. - **Feedback Loop**: Share customer insights to drive...
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Associate - Customer Success
4 months ago
Delhi, Delhi, India Instantpay India Ltd Full timeA Customer Success Associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. **Responsibilities**: -...
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Customer Success Associate
2 months ago
Hari Nagar, Delhi, Delhi, India Lazo Store Full timePosition: Customer Success Associate Location: Delhi (Full-time, In-office) **Key Responsibilities**: - **Issue Resolution**: Troubleshoot and resolve basic issues. - **Escalation Management**: Escalate complex issues to the right teams. - **Documentation**: Maintain accurate support records in our CRM. - **Feedback Loop**: Share customer insights to drive...
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Customer Success Associate
5 months ago
Delhi, Delhi, India Surepass Technologies Full timeJob Title**:Customer Success Associate** Job Location: Netaji Subhash Place, Delhi , Internship **Responsibilities**: 1. Customer Onboarding: - Guide new customers through the onboarding process, ensuring a smooth and positive experience. - Provide training sessions to help customers understand and utilize our software effectively. 2. Relationship...
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Customer Success Associate
2 weeks ago
Delhi, Delhi, India ELT Corporate Private Limited Full timeAbout the Role:ELT Corporate Private Limited is seeking a skilled Customer Success Associate to join our team in New Delhi. As a key member of our regulatory consulting team, you will play a crucial role in building and maintaining relationships with our B2B clients, ensuring their satisfaction and success with our services.Key Responsibilities:Client...
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Technical Customer Success Manager
3 weeks ago
Delhi, Delhi, India OPSWAT Full timeJob Title: Technical Customer Success ManagerOPSWAT is a global leader in cybersecurity solutions, and we're seeking a highly skilled Technical Customer Success Manager to join our team. As a key customer contact, you will work closely with our Platinum and Key accounts to ensure a seamless experience across their OPSWAT journey.As a trusted advisor, you...
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Technical Customer Success Specialist
2 weeks ago
Delhi, Delhi, India OPSWAT Full timeAt OPSWAT, we are seeking a skilled Customer Success Manager to join our team. This role will be responsible for ensuring a smooth experience for our Platinum and Key accounts, helping them to maximize their return on investment from our solutions.The ideal candidate will have excellent written and verbal communication skills, as well as a strong...