F&A Operations Processing Analyst
2 weeks ago
Job Description
Job Details:
Supports the manager in the achievement of project milestones and team goalsTo support the day-to-day activities of a group of employees along with the ManagerUtilizes best practice processes around work assignments, Project management and quality of output while maximizing overall team’s performanceProvide ideas to improve efficiency, quality and services of ongoing projects/processesSignificant portion of time still spent on performing work of the teamRegularly review the work of team membersIdentifies opportunities for improvement; recommends possible training opportunitiesMonitors the team in meeting or exceeding contractual and service level obligations to customersUnderstands customer’s needs and translates to appropriate solutions Ensures accurate and timely processing of transactions to meet and exceed customer SLAAdhere to all appropriate and agreed standardized processes and proceduresActing as the Subject Matter Expert for the teamConducting & leading the training programs based on business needsAttending team meetings and customer calls to gather feedback and updatesJob Requirements & eligibility Criteria:
5+ Years of experience in Banking BPO is preferredUniversity degree or equivalent that required 3+ years of formal studies of the Accounting & Commerce GraduatesMinimum of 2 years of Team handling is a MandatoryExcellent understanding or an SME of KYC/AML/CDD experience in a banking processExperience in Screening, Fraud investigation, Transaction Monitoring or Account Operations is preferrableGood interpersonal Skills Good Oral & Communication skillsAbility to work scheduled shifts which would include weekends Ability to communicate (oral/written) effectively in English to exchange information with our client. ApplyListen to the story of Employee Voice
Annette Barnabas
Business Analysis Associate DirectorIndia
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Vanathi Asok
Director – Project and Application ServicesIndia
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Swathi Sujir
Business Operations SupervisorIndia
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