F&A Operations Processing Analyst
2 weeks ago
Job Details:
- Supports the manager in the achievement of project milestones and team goals
- To support the day-to-day activities of a group of employees along with the Manager
- Utilizes best practice processes around work assignments, Project management and quality of output while maximizing overall team’s performance
- Provide ideas to improve efficiency, quality and services of ongoing projects/processes
- Significant portion of time still spent on performing work of the team
- Regularly review the work of team members
- Identifies opportunities for improvement; recommends possible training opportunities
- Monitors the team in meeting or exceeding contractual and service level obligations to customers
- Understands customer’s needs and translates to appropriate solutions
- Ensures accurate and timely processing of transactions to meet and exceed customer SLA
- Adhere to all appropriate and agreed standardized processes and procedures
- Acting as the Subject Matter Expert for the team
- Conducting & leading the training programs based on business needs
- Attending team meetings and customer calls to gather feedback and updates
Job Requirements & eligibility Criteria:
- 5+ Years of experience in Banking BPO is preferred
- University degree or equivalent that required 3+ years of formal studies of the Accounting & Commerce Graduates
- Minimum of 2 years of Team handling is a Mandatory
- Excellent understanding or an SME of KYC/AML/CDD experience in a banking process
- Experience in Screening, Fraud investigation, Transaction Monitoring or Account Operations is preferrable
- Good interpersonal Skills
- Good Oral & Communication skills
- Ability to work scheduled shifts which would include weekends
- Ability to communicate (oral/written) effectively in English to exchange information with our client.
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