Senior Tech Operations Analyst-Windows and AWS

2 weeks ago

Noida, India Ameriprise Financial Full time
This Operations engineer role will include development of the Infrastructure operations as well as providing the support to the Customers by pro-actively monitoring infrastructure events, effectively respond to and coordinate resolution of issues, and manage change within the server and storage environments.


Job Responsibilities:

Incident and Request Management

Take ownership of Incidents and Requests assigned to the team ensuring they are completed within SLA. Identify and implement key service improvements to ensure an effective and efficient Incident and Request management process. Communicate effectively to both internal and external users. Escalate and manage incidents with the potential to cause an extended service outage, or where service levels are not being met, according to procedures in place. Ensure incidents and requests are: Accurately record resolution of Incidents and Service Requests to quality standards ensuring the information provided is sufficient for future investigation.Accurately record and prioritise Incidents and Service Requests against suitable SLAs and resolution targets.Aim to restore normal service operation as quickly as possible through the investigation, diagnosis and resolution of incidents where possible.Escalate incidents with the potential to cause an extended service outage, or where service levels are not being met, according to procedures in place. [SG1]  · Identify candidates for Problem Management and feed into the Problem Management process.

Technical Support

The Wintel Team provide support across the following technologies: Windows Server 2016, 2019 VMWare Cisco HyperFlex Cisco UCS Active Directory Office 365 / Azure / AWS Microsoft System Centre (SCCM, SCOM) Windows File Services CommVault PowerShell scripting SAN Storage administration (NetApp & Dell ECS) Basic Network Support JIRA, Confluence, Bitbucket Domain and external DNS management Ansible SumoLogic All technologies in use across ColumbiaThreadneedle

Team Role

Actively monitor the teams’ workflow to ensure all incidents and requests are completed within SLA. [SG2]  Assist and have input into maintaining Columbia Threadneedle Investments service catalogue and knowledge base to enable the prompt resolution of incidents, support and administration requests within agreed service levels. Keep abreast of evolving Columbia Threadneedle Investment technologies and identify potential opportunities for learning. Knowledge share across different tiers of support aiming to maximise the first-time fix rate at the Columbia Threadneedle Investment Service Desk Through the effective use of a knowledge base, ensure sharing and transfer of knowledge both within the immediate team and across other teams within Columbia Threadneedle Investment IT Service Delivery. Where appropriate, ensure support and maintenance provided by 3rd party suppliers and contractors is delivered within agreed service levels. Identify cost effective opportunities for improvement and recommend solutions to meet customer and user requirements, where appropriate. In agreement with the Wintel Team Lead, look for opportunities for team development in a manner consistent with company policy and procedures Develop internal team processes to ensure the integrity and quality of the service provision is maintained. Where possible, look for and propose opportunities to improve these at all times. Overtime as required, e.g. (power down, out of hours fixes for production environment). Escalate situations arising from customer complaints to the IT Service Manager. Work closely and build good working relationships with our global partners.

Mandatory requirements:

Understanding of ITIL processes
Including Incident, Change configuration, vulnerability management and Problem management. Infrastructure Appreciation
A good level understanding of Columbia Threadneedle Investments infrastructure and how it supports the business. Degree in Computer Science, Engineering, or equivalent academic qualification.  4-7 years of professional relevant experience Technical Skills
A broad appreciation of technologies and challenges faced within an IT department, including:

Windows Server 2016, 2019

Cisco UCS

AWS

Microsoft System Centre (SCCM, SCOM)

SAN Storage administration

PowerShell scripting {Preferred}

SumoLogic

DNS management (Internal & external)

Cisco HyperFlex

VMware {Preferred}

Business Appreciation - A high level understanding of the Financial Industry with experience of working in a high-pressured environment.

Desirable:

Qualifications –Microsoft Windows certification ITIL Foundation certificate

About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Full time

Timings

(2:00p-10:30p)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Technology

  • Microsoft Windows Server Administration

    2 months ago

    Noida, India 2coms Full time

    Looking For MicrosoftWindows Server Administration Professionals For Global IT MNC@NoidaAsan Operations Engineer you will be responsible for supporting theoperations and managing the delivery of production systems andservices based on operational requirements and service agreements.Your typical day will involve working with Microsoft Windows...

  • Azure Windows Consultant

    2 months ago

    noida, India Coforge Full time

    Job Description Role: Consultant - Windows Job Location: Greater Noida Required Skills: Keyword : Senior Windows System administrator, L3 Windows Systems Administrator, Windows Administrator, Active Directory etc, Windows Consultant,

  • Azure Windows Consultant

    2 weeks ago

    Noida, Uttar Pradesh, India Coforge Full time

    Job Description Role: Consultant - Windows Job Location: Greater Noida Required Skills: Keyword : Senior Windows System administrator, L3 Windows Systems Administrator, Windows Administrator, Active Directory etc, Windows Consultant,

  • Aws L3

    4 weeks ago

    Noida, India Iris software Full time

    AWS, Terraform, AWS Cloud Formation (that allows you to create, update, and version your AWS Services) Good hands-on experience various AWS services like IAM, S3, EC2, EMR, ECS, RDS, lambda, etc. Hands-on experience on Terraform and CloudFormation Good skills with shell scripting and Python **Job Summary**: **Role Based Competencies**: - Tech - Requirement...

  • Azure Windows Consultant

    2 months ago

    Greater Noida, India Coforge Full time

    Job Description Role: Consultant - Windows Job Location: Greater Noida Required Skills: Keyword : Senior Windows System administrator, L3 Windows Systems Administrator, Windows Administrator, Active Directory etc, Windows Consultant,

  • Aws L2

    4 weeks ago

    Noida, India Iris software Full time

    AWS, Terraform, AWS Cloud Formation (that allows you to create, update, and version your AWS Services) Good hands-on experience various AWS services like IAM, S3, EC2, EMR, ECS, RDS, lambda, etc. Hands-on experience on Terraform and CloudFormation Good skills with shell scripting and Python **Job Summary**: **Role Based Competencies**: - Tech - Requirement...

  • Subject Matter Expert

    2 weeks ago

    noida, India Infimetrics Info Solutions Full time

    Primary Tech Stacks :Experience in key AWS services EC2, Simple storage service(S3), Virtual private cloud (VPC), Auto-scaling, Security groups, Public/Private subnets, Route53, CloudFront, Snapshot, Direct Connect, NACL, Elastic Block Storage (EBS), Elastic Load Balancer (ELB) Internet Gateway (IG), Transit Gateway (TG), NAT, SNS, SQS etc.Primary Skills and...

  • Senior Marketing Analyst

    1 month ago

    Noida, India Monotype DACH Full time

    Senior Marketing Analyst Are you our “TYPE”? Monotype Global Named "One of the Most Innovative Companies in Design" by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like...

  • Senior Marketing Analyst

    1 month ago

    noida, India Monotype DACH Full time

    Senior Marketing Analyst Are you our “TYPE”? Monotype Global Named "One of the Most Innovative Companies in Design" by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like...

  • Windows Administrator

    5 days ago

    Noida, India JK Technosoft Full time

    Bachelors degree in computer science (or related area) preferred. Microsoft Certification (MCSE) or equivalent certification in relevant programs desired. Advanced knowledge of Windows Server (2003/2008) /desktop Operating Systems (XP/7) Managing in excess of 50 Windows Server infrastructure Managing deployments/rollouts Managing large scale...

  • Windows Administrator

    4 days ago

    noida, India JK Technosoft Full time

    Bachelors degree in computer science (or related area) preferred. Microsoft Certification (MCSE) or equivalent certification in relevant programs desired. Advanced knowledge of Windows Server (2003/2008) /desktop Operating Systems (XP/7) Managing in excess of 50 Windows Server infrastructure Managing deployments/rollouts Managing large scale...

  • Senior Storage Operations Analyst

    1 month ago

    Noida, India Ameriprise Financial Full time

    Solid understanding of SAN & NAS concepts, protocols along with operations knowledge of storage environment. Mandatory Skills: • SAN Administration & Zoning • Proficiency in managing PURE Storage: Hands-on experience. Certification will be an advantage. • Hands-on Proficiency in AWS Storage Services, i.e. S3, FSXn, EFS, EBS • Hands-on/Basic...

  • Senior Storage Operations Analyst

    1 month ago

    noida, India Ameriprise Financial Full time

    Solid understanding of SAN & NAS concepts, protocols along with operations knowledge of storage environment.Mandatory Skills:• SAN Administration & Zoning• Proficiency in managing PURE Storage: Hands-on experience. Certification will be an advantage.• Hands-on Proficiency in AWS Storage Services, i.e. S3, FSXn, EFS, EBS• Hands-on/Basic experience in...

  • Senior Storage Operations Analyst

    4 weeks ago

    Noida, India Ameriprise Financial Full time

    Solid understanding of SAN & NAS concepts, protocols along with operations knowledge of storage environment. Mandatory Skills: • SAN Administration & Zoning • Proficiency in managing PURE Storage: Hands-on experience. Certification will be an advantage. • Hands-on Proficiency in AWS Storage Services, i.e. S3, FSXn, EFS, EBS • Hands-on/Basic...

  • Senior Storage Operations Analyst

    4 weeks ago

    noida, India Ameriprise Financial Full time

    Solid understanding of SAN & NAS concepts, protocols along with operations knowledge of storage environment.Mandatory Skills:• SAN Administration & Zoning• Proficiency in managing PURE Storage: Hands-on experience. Certification will be an advantage.• Hands-on Proficiency in AWS Storage Services, i.e. S3, FSXn, EFS, EBS• Hands-on/Basic experience in...

  • Senior Storage Operations Analyst

    2 weeks ago

    Noida, Uttar Pradesh, India Ameriprise Financial Full time

    Solid understanding of SAN & NAS concepts, protocols along with operations knowledge of storage environment.Mandatory Skills:• SAN Administration & Zoning• Proficiency in managing PURE Storage: Hands-on experience. Certification will be an advantage.• Hands-on Proficiency in AWS Storage Services, i.e. S3, FSXn, EFS, EBS• Hands-on/Basic experience in...

  • senior associate

    2 weeks ago

    Noida, Uttar Pradesh, India Coforge Full time

    Job Description Role: Analyst - Intune Job Location: Greater Noida Required Skills:Intune Administration, Configuration & Maintenance Mobile devices Configuration and Maintenance through Intune. Azure AD Configurations and maintenance Create, Manage and Deploy Application Packages through Intune. Auto Pilot creation & management Understanding on MAM...

  • Senior Security Analyst

    4 days ago

    Noida, India Sumo Logic Full time

    This position is responsible for security incident triage and analysis. The analyst will monitor various security tools and security logs and respond to security alerts generated by those tools or noted within the security logs. The analyst would also assist in periodic security tasks such as vulnerability scanning and secure configuration management. ...

  • Subject Matter Expert

    2 months ago

    Bangalore/Noida, India Infimetrics Info Solutions Full time

    Primary Tech Stacks :Experience in key AWS services EC2, Simple storage service(S3), Virtual private cloud (VPC), Auto-scaling, Security groups, Public/Private subnets, Route53, CloudFront, Snapshot, Direct Connect, NACL, Elastic Block Storage (EBS), Elastic Load Balancer (ELB) Internet Gateway (IG), Transit Gateway (TG), NAT, SNS, SQS etc.Primary Skills and...

  • Subject Matter Expert

    4 weeks ago

    Bangalore/Noida, India Infimetrics Info Solutions Full time

    Primary Tech Stacks :Experience in key AWS services EC2, Simple storage service(S3), Virtual private cloud (VPC), Auto-scaling, Security groups, Public/Private subnets, Route53, CloudFront, Snapshot, Direct Connect, NACL, Elastic Block Storage (EBS), Elastic Load Balancer (ELB) Internet Gateway (IG), Transit Gateway (TG), NAT, SNS, SQS etc.Primary Skills and...