Senior Tech Operations Analyst-Windows and AWS

6 months ago

Noida, India Ameriprise Financial Full time
This Operations engineer role will include development of the Infrastructure operations as well as providing the support to the Customers by pro-actively monitoring infrastructure events, effectively respond to and coordinate resolution of issues, and manage change within the server and storage environments.


Job Responsibilities:

Incident and Request Management

Take ownership of Incidents and Requests assigned to the team ensuring they are completed within SLA. Identify and implement key service improvements to ensure an effective and efficient Incident and Request management process. Communicate effectively to both internal and external users. Escalate and manage incidents with the potential to cause an extended service outage, or where service levels are not being met, according to procedures in place. Ensure incidents and requests are: Accurately record resolution of Incidents and Service Requests to quality standards ensuring the information provided is sufficient for future investigation.Accurately record and prioritise Incidents and Service Requests against suitable SLAs and resolution targets.Aim to restore normal service operation as quickly as possible through the investigation, diagnosis and resolution of incidents where possible.Escalate incidents with the potential to cause an extended service outage, or where service levels are not being met, according to procedures in place. [SG1]  · Identify candidates for Problem Management and feed into the Problem Management process.

Technical Support

The Wintel Team provide support across the following technologies: Windows Server 2016, 2019 VMWare Cisco HyperFlex Cisco UCS Active Directory Office 365 / Azure / AWS Microsoft System Centre (SCCM, SCOM) Windows File Services CommVault PowerShell scripting SAN Storage administration (NetApp & Dell ECS) Basic Network Support JIRA, Confluence, Bitbucket Domain and external DNS management Ansible SumoLogic All technologies in use across ColumbiaThreadneedle

Team Role

Actively monitor the teams’ workflow to ensure all incidents and requests are completed within SLA. [SG2]  Assist and have input into maintaining Columbia Threadneedle Investments service catalogue and knowledge base to enable the prompt resolution of incidents, support and administration requests within agreed service levels. Keep abreast of evolving Columbia Threadneedle Investment technologies and identify potential opportunities for learning. Knowledge share across different tiers of support aiming to maximise the first-time fix rate at the Columbia Threadneedle Investment Service Desk Through the effective use of a knowledge base, ensure sharing and transfer of knowledge both within the immediate team and across other teams within Columbia Threadneedle Investment IT Service Delivery. Where appropriate, ensure support and maintenance provided by 3rd party suppliers and contractors is delivered within agreed service levels. Identify cost effective opportunities for improvement and recommend solutions to meet customer and user requirements, where appropriate. In agreement with the Wintel Team Lead, look for opportunities for team development in a manner consistent with company policy and procedures Develop internal team processes to ensure the integrity and quality of the service provision is maintained. Where possible, look for and propose opportunities to improve these at all times. Overtime as required, e.g. (power down, out of hours fixes for production environment). Escalate situations arising from customer complaints to the IT Service Manager. Work closely and build good working relationships with our global partners.

Mandatory requirements:

Understanding of ITIL processes
Including Incident, Change configuration, vulnerability management and Problem management. Infrastructure Appreciation
A good level understanding of Columbia Threadneedle Investments infrastructure and how it supports the business. Degree in Computer Science, Engineering, or equivalent academic qualification.  4-7 years of professional relevant experience Technical Skills
A broad appreciation of technologies and challenges faced within an IT department, including:

Windows Server 2016, 2019

Cisco UCS

AWS

Microsoft System Centre (SCCM, SCOM)

SAN Storage administration

PowerShell scripting {Preferred}

SumoLogic

DNS management (Internal & external)

Cisco HyperFlex

VMware {Preferred}

Business Appreciation - A high level understanding of the Financial Industry with experience of working in a high-pressured environment.

Desirable:

Qualifications –Microsoft Windows certification ITIL Foundation certificate

About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Full time

Timings

(2:00p-10:30p)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Technology

  • Senior Operations Analyst

    3 weeks ago

    Noida, Uttar Pradesh, India Ameriprise Financial Full time

    Job Summary: We are seeking a highly skilled Senior Operations Analyst - Technology Infrastructure to join our team. The successful candidate will be responsible for developing and implementing infrastructure operations, providing proactive monitoring of infrastructure events, and coordinating the resolution of issues. Responsibilities: Develop and...

  • Senior Test Analyst

    1 month ago

    Noida, Uttar Pradesh, India Product and Technology Full time

    Job Purpose:The Senior Test Analyst role will support the analysis, preparation, and execution of testing for projects and releases and will ensure system and application changes are fit for purpose. This role will participate in the preparation, execution, and analysis for the Windows, GDS systems, API and web applications. It will also be responsible for...

  • Senior Test Analyst

    4 weeks ago

    Noida, Uttar Pradesh, India Product and Technology Full time

    Job Purpose:The Senior Test Analyst role at Product and Technology will support the analysis, preparation, and execution of testing for projects and releases, ensuring system and application changes are fit for purpose.This role will participate in the preparation, execution, and analysis for Windows, GDS systems, API, and web applications, and be...

  • Senior Test Analyst

    4 months ago

    Noida, India Product and Technology Full time

    Job Purpose:  The Senior Test Analyst role will support the analysis, preparation, and execution of testing for projects and releases and will ensure system and application changes are fit for purpose. This role will participate in the preparation, execution, and analysis for the Windows, GDS systems, API and web applications. It will also be responsible...

  • Senior Storage Operations Analyst

    3 weeks ago

    Noida, Uttar Pradesh, India Ameriprise Financial Full time

    Job DescriptionWe are seeking an experienced Senior Storage Operations Analyst to join our team. In this role, you will be responsible for designing, implementing, and managing storage environments.Key Responsibilities:Provide operational support on a 24/7 rotation basis.Plan and execute data migration and backup strategies for NetApp storage and AWS.Respond...

  • Senior Technical Operations Analyst

    1 month ago

    Noida, Uttar Pradesh, India Ameriprise Financial Full time

    Job SummaryAs a Senior Technical Operations Analyst at Ameriprise India LLP, you will play a critical role in providing end-to-end production support for the Insurance and Annuities Application's Distributed systems. Your primary responsibility will be to identify and resolve incidents arising in these systems, ensuring quick restoration of service...

  • Senior Security Operations Analyst

    1 month ago

    Noida, Uttar Pradesh, India Openwave Messaging GLBH Full time

    Job SummaryAs a Senior SOC Analyst at Openwave Messaging GLBH, you will be responsible for overseeing security event monitoring, incident handling, reporting, and escalations. You will manage and mentor security analysts regarding risk management, information security controls, incident analysis, incident response, SIEM monitoring, and other operational...

  • Senior Microsoft Windows Server Administrator

    3 weeks ago

    Noida, Uttar Pradesh, India Transaction Network Services Full time

      About the Role  We are seeking a highly skilled Senior Microsoft Windows Server Administrator to join our team at Transaction Network Services. The ideal candidate will have a strong background in managing and maintaining Windows server infrastructure, as well as experience with core Microsoft Windows server systems and cloud infrastructure. Key...

  • Senior IT Operations Manager

    2 weeks ago

    Noida, Uttar Pradesh, India TSYS Card Tech Services India LLP Full time

    At TSYS Card Tech Services India LLP, we're dedicated to delivering exceptional payment technology solutions. Our team of experts plays a vital role in ensuring the seamless execution of our services.About UsGlobal Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit,...

  • Senior Windows Systems Administrator

    3 weeks ago

    Greater Noida, Uttar Pradesh, India Coforge Full time

    Job DescriptionRole: Consultant - WindowsLocation: Greater NoidaRequired Skills: Keyword : Senior Windows System administrator, L3 Windows Systems Administrator, Windows Administrator, Active Directory etc, Windows Consultant,

  • Senior Storage Operations Analyst

    3 weeks ago

    Noida, Uttar Pradesh, India Ameriprise Financial Full time

    Job Description:We are seeking a highly skilled Storage Solutions Expert to join our team. The ideal candidate will have a solid understanding of SAN & NAS concepts, protocols, and operations knowledge of storage environments.Key Responsibilities:Plan and execute data migration and backup strategies for NetApp storage and AWS.Implement and configure storage...

  • System Administrator

    4 weeks ago

    Noida, Uttar Pradesh, India IBOSS TECH SOLUTIONS PRIVATE LIMITED Full time

    Job Title: System AdministratorAbout Company -IBOSS TECH SOLUTIONS PRIVATE LIMITEDWe are seeking an experienced System Administrator to join our IT Infrastructure team. As a System Administrator, you will be responsible for providing technical support to our users, ensuring the smooth operation of our Windows server and desktop environments.Key...

  • Business Operations Analyst

    3 weeks ago

    Noida, Uttar Pradesh, India Cred Flow Full time

    Job Title: Business Operations AnalystAbout Us: At Cred Flow, we strive to provide innovative solutions to our clients' most complex business challenges.Job Description:We are seeking a highly skilled Business Operations Analyst to join our team. As a Business Operations Analyst, you will be responsible for identifying business needs and building...

  • Senior Technical Operations Analyst

    3 weeks ago

    Noida, Uttar Pradesh, India Ameriprise Financial Full time

    Job DescriptionAt Ameriprise India LLP, we are seeking a highly skilled Technical Operations Analyst to join our team. As a Technical Operations Analyst, you will be responsible for providing end-to-end production support and deriving immediate resolutions/root-cause of the incidents arising in and around the Insurance and Annuities Application's Distributed...

  • Senior Cybersecurity Operations Specialist

    4 weeks ago

    Noida, Uttar Pradesh, India Ameriprise Financial Full time

    Job SummarySenior Information Security Analyst We are seeking a highly skilled Senior Information Security Analyst to join our team in EMEA and APAC. The successful candidate will serve as the local point of contact and information security subject matter expert for Operational Security and Information Security initiatives.This role will ensure robust...

  • Senior Information Security Analyst

    1 month ago

    Noida, Uttar Pradesh, India Ameriprise Financial Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Information Security Analyst to join our team at Ameriprise India LLP. As a key member of our Information Security Services team, you will be responsible for ensuring the security and integrity of our systems and data.Key ResponsibilitiesAct as the local point of contact for Operational...

  • Senior Sales Operations Analyst

    1 month ago

    Noida, Uttar Pradesh, India Cognex Full time

    Job Title: Senior Sales Operations AnalystAbout the Role:This Senior Sales Operations Analyst will provide sales operations support for the European sales team. The role involves bookings reporting, forecasting support, CRM classifications, funnel analysis, and commission calculations. The successful candidate will collaborate with sales, operations, IT,...

  • Technical Support Engineer

    3 weeks ago

    Noida, Uttar Pradesh, India Venera Video Tech Pvt Ltd Full time

    Job SummaryVenera Video Tech Pvt Ltd seeks a skilled Technical Support Engineer to join our team. The ideal candidate will have a strong background in system administration and network support, with excellent problem-solving skills and attention to detail.Key ResponsibilitiesTroubleshoot issues reported by global customers and prospects.Follow-up with...

  • Senior Sales Operations Analyst

    4 weeks ago

    Noida, Uttar Pradesh, India Cognex Full time

    About the RoleThe Senior Sales Operations Analyst will provide sales operations support for the European sales team. This includes bookings reporting, forecasting support, CRM classifications, funnel analysis, and commission calculations.Key ResponsibilitiesPrepare weekly and monthly bookings reports.Assist with the monthly bookings forecast process.Analyze...

  • Senior Windows IT Administrator

    3 weeks ago

    Greater Noida, Uttar Pradesh, India Coforge Full time

    Job DescriptionAs a seasoned Windows Administrator, you will be responsible for supporting and maintaining the Windows environment across the organization. With a strong background in Wintel, VMWare, and O, you will be able to effectively troubleshoot and resolve complex technical issues.Key Responsibilities:Support and maintain Wintel, VMWare, and O...