Technical Support Engineer

4 weeks ago


Noida, Uttar Pradesh, India Venera Video Tech Pvt Ltd Full time
Job Summary

Venera Video Tech Pvt Ltd seeks a skilled Technical Support Engineer to join our team. The ideal candidate will have a strong background in system administration and network support, with excellent problem-solving skills and attention to detail.

Key Responsibilities
  • Troubleshoot issues reported by global customers and prospects.
  • Follow-up with customers and internal teams until a ticket gets resolved.
  • Help customers with their technical queries during pre-sales and post-sales.
  • Document and track issues to closure through helpdesk.
  • Preserve important inputs in repository taken from customer cases and update them in knowledge base.
  • Update/maintain Application documentation.
  • Pre-release (UAT) testing of Application.
  • Conduct product assessment activities such as performance tests.
  • Monitor the Cloud services and maintain the upkeep of all Cloud systems.
  • Manage VPN Firewall to ensure secure remote access for employees.
  • Maintain and administer FTP servers to facilitate file transfer operations.
  • Handle NAS Management for efficient storage and data retrieval.
  • Utilize Zoho-desk for customer support.
  • Handle Stream Repository Management to organize and manage multimedia content.
  • Conduct System Administration tasks to maintain workstations health.
  • Manage Network Administration tasks to ensure network reliability and performance.

Requirements
  • Proficiency in various operating systems such as Windows, Linux.
  • Excellent problem-solving skills and attention to detail.
  • Experience in network and system administration is preferred.
  • Understanding of networking concepts like TCP/IP, DNS, DHCP, VPN, LAN/WAN, routing, access points and switching.
  • Understanding of network security principles and best practices.
  • Knowledge of firewall technologies.
  • Cloud Computing: Basic understanding of cloud platforms like AWS, Azure, or Google Cloud.
  • Scripting: Basic scripting skills in languages like Python, Bash, or PowerShell for automation and troubleshooting tasks.
  • Strong verbal and written communication skills.


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