Technical Support Engineer
4 weeks ago
Venera Video Tech Pvt Ltd seeks a skilled Technical Support Engineer to join our team. The ideal candidate will have a strong background in system administration and network support, with excellent problem-solving skills and attention to detail.
Key Responsibilities
- Troubleshoot issues reported by global customers and prospects.
- Follow-up with customers and internal teams until a ticket gets resolved.
- Help customers with their technical queries during pre-sales and post-sales.
- Document and track issues to closure through helpdesk.
- Preserve important inputs in repository taken from customer cases and update them in knowledge base.
- Update/maintain Application documentation.
- Pre-release (UAT) testing of Application.
- Conduct product assessment activities such as performance tests.
- Monitor the Cloud services and maintain the upkeep of all Cloud systems.
- Manage VPN Firewall to ensure secure remote access for employees.
- Maintain and administer FTP servers to facilitate file transfer operations.
- Handle NAS Management for efficient storage and data retrieval.
- Utilize Zoho-desk for customer support.
- Handle Stream Repository Management to organize and manage multimedia content.
- Conduct System Administration tasks to maintain workstations health.
- Manage Network Administration tasks to ensure network reliability and performance.
Requirements
- Proficiency in various operating systems such as Windows, Linux.
- Excellent problem-solving skills and attention to detail.
- Experience in network and system administration is preferred.
- Understanding of networking concepts like TCP/IP, DNS, DHCP, VPN, LAN/WAN, routing, access points and switching.
- Understanding of network security principles and best practices.
- Knowledge of firewall technologies.
- Cloud Computing: Basic understanding of cloud platforms like AWS, Azure, or Google Cloud.
- Scripting: Basic scripting skills in languages like Python, Bash, or PowerShell for automation and troubleshooting tasks.
- Strong verbal and written communication skills.
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