Senior Technical Writer

4 weeks ago

Bengaluru, India Verint Full time

Overview of Job Function :

Senior Technical Writer

Are you looking for a place to grow, with boundless possibilities to develop a diverse career? 

If you shouted “YES”, Let’s Talk

Let’s Talk about us 

Verint has one of the broadest portfolios of customer engagement solutions available today. With the experience we gained over the last 25 years, we help organizations simplify and modernize customer service experience through our market-leading cloud and hybrid solutions. 

PTE (Product Technical Enablement) is a globally distributed team. We are technical writers and instructional designers who create documentation and eLearning to support our product portfolio. We are passionate about learning new software and sharing that knowledge with others. We are driven by finding new ways to develop the right content people need to use the products, services, and solutions we help to build. We are motivated as members of a global group of like-minded people who share these interests.

Let’s Talk about You 

We are looking for a highly motivated senior technical writer who will take end-to-end responsibility for one of our product areas. 

In this role, you will:

Research and analyze needs to understand user goals and objectives and identify appropriate content deliverables for assigned projects, including scope and schedule of content deliverables. Produce accurate, clear, and concise content following topic-based writing principles and PTE style guidelines. Act as a project lead, meeting project deadlines. Coordinate informal and formal reviews with Subject Matter Experts (SMEs) and other product team members. Write and review user interface text. Be a member of scrum teams, and work in Agile methodology with development sprints. Collaborate with key stakeholders on a range of content deliverables and outputs.  Regularly report project status; recognize potential problems and promptly report issues to the Technical Writing Manager.  Respond to requests for content updates based on identified defects, product enhancements, root cause analysis findings, to help ensure we deliver high quality products to our customers. Assist in the development and maintenance of content development processes and standards, recommending changes required to match or surpass industry standards. Provide substantive editing for SMEs and other content developers, reviewing content for organization, logic, presentation, completeness, and consistency.

Let’s Talk about who we are looking for

Experience and skills 

Minimum 8 years’ experience as a technical writer in a software company, working in an Agile environment. Bachelor’s degree in Technical Writing, English, Journalism, Instructional Design, Computer Technology, or related field. Experience with Madcap Flare or another documentation authoring software. Experience with GitHub or another source control system. Ability to research a topic and translate the information into goal-oriented, user-friendly content. Ability to grasp technical details and understand underlying technologies quickly.  High attention to detail and consistency. Excellent communication skills to collaborate with SMEs.  Excellent English written, verbal, and presentation skills. Ability to work well as part of a global team. Self-motivated and proactive, with strong organizational and time management skills.  Ability to quickly analyze the impact of development changes on deliverables and adjust workload appropriately. Ability to effectively cope with multiple tasks and resolve conflicts caused by competing priorities.

Nice to have

Experience using JIRA/Confluence and SharePoint. Experience in API documentation. Topic-based writing methodology. Experience in developing videos or eLearning.

We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers.

With Verint, you'll be part of a community that empowers you to set your own development goals and provides the support you need to achieve them. Your ideas will be encouraged from the very beginning, this is how we enable innovative, out-of-the box thinking. You can really make an impact here.

So, what do you say? Let’s Talk.

PTE (Product Technical Enablement) is a globally distributed team. We are technical writers and instructional designers who create documentation and eLearning to support our product portfolio. We are passionate about learning new software and sharing that knowledge with others. We are driven by finding new ways to develop the right content people need to use the products, services, and solutions we help to build. We are motivated as members of a global group of like-minded people who share these interests.

Let’s Talk about You 

We are looking for a highly motivated senior technical writer who will take end-to-end responsibility for one of our product areas. 

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