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Butler Hotline Ambassador

3 months ago

Udaipur, India AccorHotel Full time
Job Description

  • Take care of all VIP suite room guests and coordinate with all concerned departments to fulfill guest needs and requests.
  • Set tables, trays according to type of food ordered and the hotels service standards
  • Fully aware of the Room Service and other outlets menu, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability
  • Uses proper telephone etiquette
  • Keeps concerned departments informed about the guest allergies and food preferences
  • Accurately records, pre-checks and picks-up all food and beverage orders
  • Update the hotel software with guest preference, likes and dislikes on to the guest profile section
  • Responsible for cleaning and removing the trolleys/trays from guest rooms and corridor.
  • Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service
  • To have a full knowledge of the food & beverage items & their specifications, menu prices, recipes and style of service etc.
  • To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and also up sell alternatives
  • Assist in carrying out scheduled inventories of products and operating equipment
  • Ensure to have minimum wastage and breakage
  • Ensure communication between Kitchen, Order taker and room service or butler team members
  • To ensure a very good relationship between the Operations floor, the Kitchen & Front of the House
  • Follows all the guest needs until they are completed to the total guest satisfaction
  • Serves the guests in a calm, discreet and courteous manner, respecting timing standards
  • Maintain cleanliness of work areas, crockery ware, glass ware, etc., throughout the day.
  • Keep updating your team leaders for the perishable & non-perishable store items requisition as per the operational needs.
  • Proper handover should be given to other shifts regarding advance breakfast, lunch and dinner.
  • Proper handover of wake up calls along with the tea/coffee order


Other Responsibilities

 

  • Be fully conversant with all departmental Fire, Emergency and Bomb procedures

 

  • Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees

 

  • Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.

 

  • Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others

 

  • Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.

Qualifications

  • Degree in Tourism & Hospitality Management
  • Maintain highest standards and quality of services.
  • Minimum 2 years’ experience on similar role in 5 star hotel 
  • Fluent in the national language, business English (written/oral), additional language (i.e. French, Arabic, Russian) would be an added advantage

 



Additional Information

  • An opportunity to be with world’s preferred hospitality company
  • Captivating and rewarding experience working alongside passionate professionals
  • Range of exclusive Heartist Benefits
  • Develop your talent through learning programs by Academy Accor.