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Associate Director – Custom Products

7 months ago

Mumbai, India PayU Full time
Job Title: Associate Director – Custom ProductsLocation: Mumbai / Gurgaon Experience: 12+ Years

Key Job Responsibilities

Requirement Gathering & Planning Proactively engage with business teams on leads and opportunities for custom software development and special projects Define and create the product and solutions basis customer requirements. Owner of all custom software sales, solution and development activities Drive solution implementation, post-production adoption and solution sell ability to other similar merchants. Own the roadmap for the product around Customer customization requirements, Customer implementations, Product & feature backlog, Parity, or superiority with competition Ensure that the requirements specifications are defined and delivered unambiguously for the tsd engineering teams to develop and deliver the software. Formulating product strategy factoring industry trends, market, and competition Productize solutions, replicable across customers and industries, create solution offerings Deliver revenue targets for Custom Software Solutions and Delivery team Development Functionally translate and map the business domain to a technological solution domain Collaborate with tsd delivery team leaders to arrive at the detailed solutions, efforts, and implementation plans Define and manage the delivery timelines and scope Collaboration Evangelize and communicate the implementation plan to all stakeholders including customer Collaborate with Sales and Customer Success to understand and eliminate obstacles to adoption and usage Work with Marketing to bring new features to life on various communication touch points. Risk identification Highlight and mitigate any long-term risks that may originate as a consequence of design or architectural choice made in the overall system design leading to an incomplete solution mapping and propose enhancements SLA & Governance Identify and fix root causes around technical errors Ensure that SLAs committed to customers are upheld and any lapses are identified within permissible time frame Scope of Impact / Influence Lead and deliver medium to large customization projects, solving customer business problems. Drive profitability and generate revenue from TSD function Collaborate with Sales, Product and Engineering to deliver best payment software solutions Minimum Qualifications 12+ years of overall technology industry experience in Software Solutions, Product Management, Business Analysis, Software Development for a payment solution provider, medium to large-scale organizations or start-ups Bachelor’s Degree in Engineering, Computer Science & Engineering, or related experience required Should have managed medium to large teams, as solution architect manager Technical Experience Should have experience working as a Solution Architect Hand-on experience in programming languages such as Java, Python, PHP, JavaScript and NodeJS Database: MS SQL, MySQL, MONGODB, Graph Database etc. Integrations: SAOP and RESTful API Understanding of Payment services, architecture and integrations Experience with tools such as JIRA High performing Behaviors Customer Focused – Does what is right for the customer Be a change agent and willing to challenge status quo while helping to drive the necessary changes Ability to influence management matrix to achieve outcomes without direct responsibility Adaptability, Collaboration & Teamwork, Continuous Improvement and Tenacity