Front Office Manager

2 months ago

Bengaluru, India Hyphen Full time

CompanyDescription

Introducing"Otherland" a revolutionary luxury hospitalitybrand emerging from the cultural tapestry of India. Immerseyourself in a world where freespirited design unwaveringsustainability and a love for unparalleled experiences converge.Our visionary spaces transcend the ordinary beckoning the globalwanderer into an oasis of futureforward luxury."Otherland" is not just a destination; its alifestyle an embodiment of conscious living woven seamlessly intothe fabric of contemporary travel. Welcome to a realm where eachmoment is a celebration of untethered exploration setting a newstandard for the discerning designconscioustraveler.



RoleDescription

This is afulltime onsite role for a Front Office Manager at OtherlandHotels. The Front Office Manager will be responsible for managingdaily front office operations ensuring customer satisfaction andproviding excellent customer service. They will oversee the frontdesk staff handle guest inquiries and complaints managereservations and maintain clear and effective communication withalldepartments.



Requirements

Qualifications

  • OfficeAdministration and Front Office managementskills
  • Strong customer satisfactionand customer serviceorientation
  • Extensive knowledge ofhotel operations and operatingstrategies
  • Extensive knowledge ofrooms operations
  • Solid knowledge offood and beverage concepts and salesstrategies
  • Knowledge of revenuemanagement and marketingstrategies
  • Ability to understandcomplex sales organization and corresponding salesprocesses
  • Knowledge of purchasinginventory controls supplies andequipment
  • Knowledge of governmentalregulations and safetystandards
  • Financial managementskills e.g. ability to analyze P&L statements developoperating budgets forecasting and capital expenditureplanning
  • Ability to use standardsoftware applications and hotelsystems
  • Ability to creativelyexecute against the strategy and drive results; can originate andinvent new ways to create a unique guest experience and maximizerevenue
  • Ability to take constructiveaction without relying on directions fromothers
  • Ability to network and buildrelationships to grow thebusiness
  • Effective decisionmakingskills; can choose a course of action amongst options involvinguncertainty or risk
  • Strongcommunication skills (verbal listeningwriting)
  • Strong consensus buildingskills
  • Effective change managementskills
  • Should have workedin Hotel Chain orResort
  • Bachelors degree inHospitality Management or related field ispreferred


BenefitsHealthinsurance

Qualifications Office Administration and Front Office managementskills Strong customer satisfaction and customer serviceorientation Extensive knowledge of hotel operations and operatingstrategies Extensive knowledge of rooms operations Solid knowledgeof food and beverage concepts and sales strategies Knowledge ofrevenue management and marketing strategies Ability to understandcomplex sales organization and corresponding sales processesKnowledge of purchasing, inventory controls, supplies and equipmentKnowledge of governmental regulations and safety standardsFinancial management skills e.g., ability to analyze P&Lstatements, develop operating budgets, forecasting and capitalexpenditure planning Ability to use standard software applicationsand hotel systems Ability to creatively execute against thestrategy and drive results; can originate and invent new ways tocreate a unique guest experience and maximize revenue Ability totake constructive action without relying on directions from othersAbility to network and build relationships to grow the businessEffective decision-making skills; can choose a course of actionamongst options involving uncertainty or risk Strong communicationskills (verbal, listening, writing) Strong consensus buildingskills Effective change management skills Should have worked inHotel Chain or Resort Bachelor's degree in Hospitality Managementor related field is preferred

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