Front Office Trainer

7 months ago

Bengaluru, India ART OF LIVING HUMAN RESOURCES Full time

**FRONT DESK OFFICER TRAINER for 5 star Hotel.**

A Front Desk Officer Trainer for a hotel is responsible for training and developing the skills of front desk personnel to ensure exceptional guest service and smooth hotel operations. Key responsibilities include:
**Training Programs**: Develop and implement training programs for front desk staff, covering guest service, check-in/out procedures, telephone etiquette, and handling guest inquiries.

**Customer Service Standards**:Establish and communicate high standards of customer service, emphasizing a positive and welcoming experience for guests.

**Reservation Systems**:Train staff on the effective use of reservation systems and property management software to streamline check-in, check-out, and reservation processes.

**Communication Skills**: Emphasize effective communication skills, both with guests and within the hotel team, ensuring clear and professional interactions.

**Problem Resolution**:Provide training on handling guest complaints and resolving issues promptly, maintaining a positive guest experience.

**Crisis Management**: Train front desk personnel in crisis management and emergency procedures, ensuring staff can respond appropriately in various situations.

**Upselling Techniques**: Instruct staff on upselling strategies to promote hotel amenities and enhance guest satisfaction.

**Security Procedures**:Ensure that front desk staff are trained in security protocols, including identity verification and maintaining guest confidentiality.

**Multitasking Skills**: Emphasize the importance of multitasking and time management, given the dynamic nature of front desk responsibilities.

**Technology Training**: Keep staff updated on the latest hotel technology and ensure they are proficient in using electronic key systems, automated check-in kiosks, and other relevant tools.

**Feedback and Evaluation**:Provide constructive feedback to front desk staff, conduct performance evaluations, and identify opportunities for continuous improvement.

**Team Building**:Foster a sense of teamwork and collaboration among front desk personnel, encouraging a positive work environment.

**Compliance**: Ensure staff is aware of and adheres to hotel policies, industry regulations, and legal requirements.

A Front Desk Officer Trainer plays a critical role in shaping the guest experience and the overall efficiency of hotel operations. Effective training contributes to a well-coordinated and guest-focused front desk team.

Qualification:

- Bachelor Degree in Hotel Management.

Location:

- Bangalore South.

**Salary**: ₹40,000.00 - ₹50,000.00 per month

Ability to commute/relocate:

- Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 5 years (required)

**Language**:

- Hindi (preferred)
- English (required)

**Speak with the employer**
+91 9342310912

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