Customer Service Coordinator
2 months ago
Job Summary
The Customer Service Coordinator provides customer pre & post-sales support across Wolters Kluwer Health applications for a variety of inquiries, billing issues and product/service concerns in a high-volume, fast-paced environment. The Customer Service Coordinator will be required to effectively multitask by accessing and updating customer records utilizing multiple computer applications, systems and resources. The customer base spans across individuals, medical professionals and students, medical and academic faculty and researchers who interact with customer service via phone, email, web-based queries and other forms of correspondence.
Working within a supportive team, the Customer Service Coordinator will take full ownership of a range of issues and manage these through to resolution. This ensures a seamless integration with Wolters Kluwer Health clients’ business processes as we work to efficiently resolve customer issues. Daily activities require liaising with other departments and fully diagnosing problems that have been submitted directly by end users.
Training on the company's wide product range and all tools necessary to implement customer requests will be provided. Ongoing training sessions will be conducted on updates to existing products and new products released by WK Health.
Essential Duties and Responsibilities
Respond to customer service enquiries that will include such tasks as: tax exempt adjustments, pay per view, order entry and queries related to orders, journal access, claims, gratis, group hospital, Stedmans product line, web store, and general updates such as address changes Utilize electronic systems to ensure that all enquiries and customer contacts are logged as they occur To assist supervisor with the management of daily activities over a group of representatives, that handle customer service inquiries and problems via the telephone and sometimes e-mail Manage customer inquiries from onset to resolution through idependent problem-solving skills aiming for a one-call resolution when possible. Ask relevant questions to understand customers needs and requirements Utlilize CRM system data to monitor quality control of customer interactions; assist with managing documentation of QA process for team. Adhere to critical monthly deadlines to ensure minimal backlogs and provide expected level of service Use provided systems and procedures to monitor quality control for all customer interactions Participate in the testing of modifications or upgrades to the fulfillment system Perform other tasks/duties as assignedEducation
Required High Level English Language Qualification, School Diploma or GEDExperience
Required minimum 4 - 5 years experience in a call center environment (USA voice-based) Proficient in MS Outlook, Word, ExcelOther Knowledge, Skills, Abilities
Ability to work extended hour shift Flexibility to adjust shift hours with advanced notice Flexible and able to adjust daily routine Well organized and able to prioritize a high workload in a team environment Patient and helpful under pressurePhysical Demands
Normal office environmentThe above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements.
We have other current jobs related to this field that you can find below
-
Service Coordinator
3 weeks ago
Mumbai, Maharashtra, India Wisecor service pvt ltd Full timeRole Definition : Taking Ownership of Achieving Assigned Objectives **PRIMARY RESPONSIBILITIES** Effective Time Management Post Order Processing Efficient handling of Customer Complaints / Feedback Efficient Coordination with Service Team High Level of Inter Departmental Coordination & Co-operation **GENERAL RESPONSIBILITIES** Responsible for Order...
-
Customer Service Coordinator
3 weeks ago
Mumbai, India Jobzkart Full time**LOCATION : MAHIM (WEST)** - Attend to customer service calls on phone, manage the work allocation thru the service management system. - make repair quotations in Tally and interact with the customer for approval , - coordinate with services and spares team for completion and close service calls - Has minimum 3 years work experience in customer services...
-
Customer Service Coordinator
3 weeks ago
Mumbai, Maharashtra, India Agama Full time**Job Summary** Customer Service Coordinator (Customer support activity) **Responsibilities and Duties** Update and manage customer records. Co-ordinating with customers for orders / stocks / collections etc. Co-ordinate with HO / internal team. Preparation of Quotation / Invoice / MIS Reports as per SOP. Ability to correspond independently in English with...
-
Customer Service Coordinator
3 weeks ago
Mumbai, India Elite Mgt Services Full time_**JOB RESPONSIBILITIES: - THIS ROLE IS AFTER SALES SERVICE CUSTOMER SUPPORT**_ - Attend to customer service calls over phone through CRM - Co software - Follow up on Purchase order & payment collection - Manage the work allocation thru the service management system. - Make repair quotations in Tally and interact with the customer for approval - coordinate...
-
Customer Service Coordinator
1 week ago
Nariman Point, Mumbai, Maharashtra, India Ace Skill Edutech Full timeJob title - Service Coordinator Qualification - Graduated or equivalent Degree/Diploma Language known - English & Hindi(Must) Job location - Churchgate Experience - 4 to 5 yrs The Service Coordinator manages the schedules and day to day operations of all the Technical Service Personnel. He/She must be able to manage Technical Service Personnel in a...
-
Customer Service Coordinator
2 weeks ago
Mumbai, India PURWAT Full timeFull Job Description We are urgently hiring a Customer Customer Service Coordinator for an Water treatment Company Roles & Responsibilities: Identify and assess customer needs to provide appropriate solutions and recommendations. Resolve customer issues in a timely and efficient manner by working with other departments or team members as...
-
Customer Service Coordinator
4 weeks ago
Mumbai, India Wolters Kluwer Full timeWorking within a supportive team, the Customer Service Coordinator will take full ownership of a range of issues and manage these through to resolution. This ensures a seamless integration with Wolters Kluwer Health clients’ business processes as we work to efficiently resolve customer issues. Daily activities require liaising with other departments and...
-
Customer Service Executive
4 weeks ago
Mumbai, India Talent Corner HR Service Ltd Full timeWe have following opening with a logistic company located at Sion, Mumbai. Designation **:Customer Service Executive (Female only)** Qualification : Graduation Experience : 5-8 years Location : Mumbai, Sion East Reporting to : MD Industry: Custom House Agent Age Limit: 25 to 30 years **Job Description**: 1. Knowledge about customs procedures and Exim...
-
Customer Service Coordinator
3 weeks ago
Navi Mumbai, Maharashtra, India Micron Industries Private Ltd Full timeEnsure Customer delight by timely actions. - Preparing Spares & Machine Quotation - Making Performa Invoice/ Tax Invoice for Machine & Spares - Samples Follow up & coordination follow up with customer & stores for samples - Coordinating with Accounts - Details of Payment Received - Follow-up with customers - Tapping new customers - Record feedback after...
-
Customer Service Coordinator
4 weeks ago
Mumbai, India Wolters Kluwer Full timeWorking within a supportive team, the Customer Service Coordinator will take full ownership of a range of issues and manage these through to resolution. This ensures a seamless integration with Wolters Kluwer Health clients’ business processes as we work to efficiently resolve customer issues. Daily activities require liaising with other departments and...
-
Customer Service Coordinator Logistics
2 days ago
Mumbai, India VAS INDIA CONSULTING Full timeGreetings from VAS India Consulting!!! We are hiring for Customer Service Coordinator Location: - Mumbai - HO- Bhandup Industry: Relocations Salary : 3.50 to 4 Lacs Per Annum Education: Any Graduate Exp: Freshers or 1 or 2 yrs of exp Excellent communication skill - written & oral both Open to travel and be in field some times. Job Profile: -...
-
Customer Service Coordinator
4 weeks ago
Mumbai, India Ms. GCS Automation Pvt. Ltd Full timeWe are looking for Customer Coordinator (Senior and Junior) who can interact with our existing AMC customers and with our non AMC customers for client interfacing. These coordinators shall also liaison with our engineer teams namely in IT and OA products... **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 - ₹30,000.00 per month Schedule: -...
-
Customer Service Coordinator
2 weeks ago
Mumbai, Maharashtra, India Wolters Kluwer Full timeWorking within a supportive team, the Customer Service Coordinator will take full ownership of a range of issues and manage these through to resolution. This ensures a seamless integration with Wolters Kluwer Health clients' business processes as we work to efficiently resolve customer issues. Daily activities require liaising with other departments and...
-
Customer Services Coordinator
6 days ago
Mulund, Mumbai, Maharashtra, India Enrolsy Full time**Requirements**: Gender: Only Female Qualifications: HSC / Any Graduate Location: Mulund West Experience: 2 - 3 yrs Experience in Customer Services Domain Skill :Excellent interpersonal and written and oral communication skills. Working Days : Monday - Saturday (Sunday Fixed Off) Shift : 10:00 AM - 7:00 PM We are looking for a qualified **Customer...
-
Customer Service Coordinator
2 weeks ago
Mumbai, Maharashtra, India Wolters Kluwer Full timeWorking within a supportive team, the Customer Service Coordinator will take full ownership of a range of issues and manage these through to resolution. This ensures a seamless integration with Wolters Kluwer Health clients’ business processes as we work to efficiently resolve customer issues. Daily activities require liaising with other departments and...
-
Customer Service Coordinator
4 weeks ago
Mumbai, Maharashtra, India Wolters Kluwer Full timeWorking within a supportive team, the Customer Service Coordinator will take full ownership of a range of issues and manage these through to resolution. This ensures a seamless integration with Wolters Kluwer Health clients’ business processes as we work to efficiently resolve customer issues. Daily activities require liaising with other departments and...
-
Customer Services Coordinator
3 weeks ago
Navi Mumbai, Maharashtra, India Neeco Global ICT Services Full timeNeeco is a global provider of complex ICT services with Client-centric, professional-grade and highly versatile solutions designed for telecommunication companies, service providers and their enterprise customers, governmental and public organizations, and our own Channel Partners. With operations in more than 160 world countries, we are ready to provide...
-
Customer Service Coordinator
2 weeks ago
Mumbai, Maharashtra, India Wolters Kluwer Full timeJob Summary Working within a supportive team, the Customer Service Coordinator will take full ownership of a range of issues and manage these through to resolution. This ensures a seamless integration with Wolters Kluwer Health clients’ business processes as we work to efficiently resolve customer issues. Daily activities require liaising with other...
-
Customer Service
2 weeks ago
Mumbai, India Tech Mahindra business service Full time**Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...
-
Customer Service
4 weeks ago
Mumbai, India Tech Mahindra business service Full time**Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...