Service Manager– Branch Banking

2 months ago


Ahmedabad, India Prov HR Solutions Private Limited Full time

Position: Service Manager Branch Banking

CTC: 12L

Location: Ahmedabad

KRAs:

  • Lead the entire Branch Operational activities of an individual Branch (Mega/ Large Branches)
  • Manage a Service Team.
  • Co-ordinate the audit of the branch - Ensuring strict adherence to compliance, audit and regulator and procedural compliance requirements.
  • Ensuring service excellence to enhance portfolio's, control retention and better cross sell activities.
  • Authorize and check Teller and Relationship teams entries for customer transaction/ service request.
  • Check end products, Check vouchers to clear transactions.
  • Vault / Key custodian of the Branch.
  • Manage the Service Scores of the branch.
  • Branch Lobby and Customer Queue management.
  • Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit.
  • Customer complains management and ensuring resolution of all complaints within TAT.
  • Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC.

Desired Candidate Profile:

  • Meticulous & has an Eye for detail
  • Ability to manage and motivate front office staff.
  • Thorough overall understanding of branch banking operations
  • Graduate : 6 8 years of experience
  • Post Graduate : 4 - 6 years of experience
  • Should possess customer orientation and team leader qualities


Kinldy Apply to rganesh@provhr.in


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