Service Manager– Branch Banking
2 months ago
Position: Service Manager Branch Banking
CTC: 12L
Location: Ahmedabad
KRAs:
- Lead the entire Branch Operational activities of an individual Branch (Mega/ Large Branches)
- Manage a Service Team.
- Co-ordinate the audit of the branch - Ensuring strict adherence to compliance, audit and regulator and procedural compliance requirements.
- Ensuring service excellence to enhance portfolio's, control retention and better cross sell activities.
- Authorize and check Teller and Relationship teams entries for customer transaction/ service request.
- Check end products, Check vouchers to clear transactions.
- Vault / Key custodian of the Branch.
- Manage the Service Scores of the branch.
- Branch Lobby and Customer Queue management.
- Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit.
- Customer complains management and ensuring resolution of all complaints within TAT.
- Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC.
Desired Candidate Profile:
- Meticulous & has an Eye for detail
- Ability to manage and motivate front office staff.
- Thorough overall understanding of branch banking operations
- Graduate : 6 8 years of experience
- Post Graduate : 4 - 6 years of experience
- Should possess customer orientation and team leader qualities
Kinldy Apply to rganesh@provhr.in
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