Senior Banking Operations Manager

3 days ago


Ahmedabad, Gujarat, India Prov HR Solutions Private Limited Full time

Overview:

We are seeking a seasoned Banking Operations Manager to lead our Branch Banking team in Ahmedabad.

Job Summary:

The successful candidate will be responsible for managing the entire operational activities of an individual Branch, ensuring strict adherence to compliance and regulatory requirements. The ideal candidate will have a strong understanding of branch banking operations, excellent leadership skills, and a customer-centric approach.

Key Responsibilities:

Operational Management

  • Lead the entire Branch Operational activities of an individual Branch (Mega/Large Branches)
  • Manage a Service Team.
  • Coordinate audits to ensure compliance with regulatory requirements.

Service Excellence

  • Ensure service excellence to enhance portfolios, control retention, and drive cross-sell activities.
  • Authorize and check Teller and Relationship teams' entries for customer transactions/service requests.

Cash Management

  • Manage cash (including FX and TCs) at the branch and ensure it remains within branch limits.

Customer Complaints

  • Resolve customer complaints efficiently and effectively.

Compliance

  • Be responsible for Anti-Money Laundering (AML) and Know-Your-Customer (KYC) compliance of account opening forms.

Requirements:

  • Meticulous with an eye for detail.
  • Strong leadership and motivational skills.
  • Thorough understanding of branch banking operations.
  • Graduate or Postgraduate with 4-8 years of experience.
  • Excellent customer orientation and team leader qualities.

Estimated Salary: ₹12,00,000 - ₹15,00,000 per annum, depending on qualifications and experience.



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