Service Manager– Branch Banking Operations Specialist
2 weeks ago
As Service Manager– Branch Banking Operations Specialist, you will be responsible for leading the entire Branch Operational activities of an individual Branch (Mega/Large Branches). Your key areas of focus will include managing a Service Team, coordinating the audit of the branch, ensuring strict adherence to compliance, audit and regulator and procedural compliance requirements.
You will be responsible for ensuring service excellence to enhance portfolio's, control retention and better cross sell activities. Your role will also involve authorizing and checking Teller and Relationship teams entries for customer transaction/service request, checking end products, check vouchers to clear transactions, and managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit.
You will also be responsible for customer complains management and ensuring resolution of all complaints within TAT. Additionally, you will be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC.
Desired Candidate Profile:
- Meticulous & has an Eye for detail
- Ability to manage and motivate front office staff.
- Thorough overall understanding of branch banking operations
- Graduate : 6 8 years of experience
- Post Graduate : 4 - 6 years of experience
- Should possess customer orientation and team leader qualities
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