Customer care engineer

4 weeks ago


Kolkata, India Thermo Fisher Scientific Full time
: Attend installation, maintenance, and break-down calls from customers Guide customers in planning and maintaining optimum spare stock Maintain and update all necessary records related to assigned customers Ensure customer satisfaction with instrument performance and application productivity Develop strong relationships with customers and position Thermo Fisher as a valued partner Collaborate with the team to achieve commercial goals Work closely with Sales, Supply Chain, and Finance teams to resolve customer issues Participate in process improvement initiatives to enhance customer-centric service operations

Requirements:

Bachelor of Engineering (BE) in Electronics with a minimum of 75% marks in aggregate Minimum 5 years of experience in installation, commissioning, and maintenance of computer-controlled high-cost analytical instruments like XRF, XRD, ICP, etc. Experience working in Cement and Metal Industries, with process knowledge of cement, steel, and aluminum (added advantage) Planning and execution experience of high-cost instrument installation and commissioning Proficiency in the latest computer hardware and software

In addition to technical skills, excellent communication skills in English, both verbal and written, are essential for effective customer interaction. The successful candidate will possess the ability to communicate clearly and professionally with customers.

As a Customer Care Engineer, you can expect extensive travel as part of your responsibilities. We are looking for individuals who are ready to embrace this mobility requirement and are excited about the opportunities it brings.

Thermo Fisher Scientific Inc. is an Equal Opportunity Employer committed to diversity and inclusion. We strive to create a workplace that celebrates and embraces the uniqueness of every individual. We provide reasonable accommodations to qualified individuals with disabilities to enable them to participate in the application process and perform essential job functions. If you require any accommodations, please let us know and we will work with you to meet your needs.

Join our ambitious team and contribute to our mission of enabling our customers to make the world healthier, cleaner, and safer.



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