Urgently Hiring Customer Support team Lead in Pune

Found in: Talent IN C2 - 2 weeks ago

Ahmednagar, India Casa Laxmi India Pvt Ltd Koolatron Corp Full time
JOB TITLE: Customer SupportTeamLead About us: We area worldrenowned consumer brand company for innovative and trendyproducts with its world headquarters in Canada. Established in 1978Koolatron markets its products through various prestigiousretailers and through major ecommerce marketplaces in North Americaand UK. We have major expansion plans to start operations inAustralia China and India. We are looking for cracker jackgogetters who are also team players to join us on this path ofspectacular successful journey.
Roles&Responsibilities:
  • Proactivelyasking for customer feedback or product reviews via Email and othertechniques and keeping a track of the same
  • Review request email campaigns using CRMsoftware specialized for Amazon and othermarketplaces.
  • Handle customercomplaints.
  • Will be responsible forresponding to customer s web reviews regarding onlineorders
  • Respond to customerquestions on products features and technicalspecifications
  • Addressing to customer concerns/ complaints and convince the customer to withdraw the negativereview.
  • Understanding the clients problems andgiving the best solutions to them and if necessary escalating theissue to management.
  • Coordinate with managementin Canada to on technical details of products feedback guidance onresponding.
  • Compilereports on overall customersatisfaction.
Provide appropriatesolutions and alternatives within the time limits; follow up toensure resolution. Keep records of customerinteractions process customer accounts and file documents. Follow communication procedures guidelinesand policies. Take the extra mile to engagecustomers.Desired Candidate sProfile:
  • Excellent inEnglish communication written &verbal.
  • Must have 7 years of proven experiencein customer service role preferably in the same field mayapply.
  • Any Graduate or Postgraduate mayapply.
  • Experience of working with CRM softwarelike feedback whiz or like will be addedadvantage.
  • Must have experience of working in ahighly competitive time bound and deadlines driven workingenvironment.
  • Must have the ability to flourishwith minimal guidance be proactive and handle manyprojects/assignments at the same time.
  • Patient& attentive listening &comprehension.
  • Customer serviceorientation.

JobType:Fulltime
IndianOperational Name: CARE UNIVERSALBUSINESS SOLUTIONS PVTLTD.Worklocation: Viman NagarPuneWork time:RotationalShift
Interestedcandidates please share your updated resume at or call

complainthandling,reporting,customer support,crm software,commucationskills,excel,communication,team leadership,erp,customersatisfaction

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