Technical Account Manager
1 month ago
Overview:
We are looking to hire smart and passionate folks for our customer support team. The customer support team takes care of technical account management for all our customers. They help troubleshoot and resolve issues that customers might have, and provide assistance as and when required. In this role, you will be providing dedicated customer support in an omnichannel environment to high-value customers and reputed brands. This role will be based out of Chennai.
Responsibilities:
- Take ownership of customer issues reported and ensure that they are resolved within set SLAs.
- Diagnosing and troubleshooting problems and identifying solutions to resolve customer issues.
- Collaborate with other appropriate internal teams and represent the customers while figuring out solutions and workarounds.
- Following standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.
- Document knowledge in the form of FAQs and knowledge base articles.
- Prepare accurate and timely reports, ensuring proper recording and closure of all reported issues.
- Work with various internal stakeholders to provide prompt and accurate feedback to customers.
- Handle high MRR customers and reputed brands.
Qualifications
Must-haves:
- Minimum of 4 years of work experience in a customer support role.
- Clear, concise, and effective written and oral communication skills.
- Customer-centricity and empathy towards customers and their needs.
- Proficient in diverse technologies with a knack for quickly adapting to new tools and products.
- Good interpersonal skills and ability to collaborate with various cross-functional teams to solve business and tech problems.
- Flexibility in working in different shifts/regions including Night shifts. This is absolutely mandatory because we follow a rotational shift policy with 6 months-1 year cycles.
- ITIL: Familiarity with ITIL (Information Technology Infrastructure Library) best practices and IT service management frameworks.
- Networking: Knowledge of networking concepts such as TCP/IP, DNS, DHCP, VPN, and firewalls.
Additional information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities, and the business
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
-
Technical Account Manager
2 months ago
Bengaluru, India JFrog Full timeTechnical Account Manager Bangalore, India | Technical Support Share position At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career...
-
Technical Account Manager
1 week ago
Bengaluru, India JFrog Full timeTechnical Account Manager Bangalore, India | Technical Support Share position At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career...
-
Technical Account Manager
2 months ago
Bengaluru, India CAST Full timeTitle: Technical Account ManagerLocation: BangaloreTechnical Account ManagerCAST is the software intelligence category leader. CAST technology can see inside custom applications with MRI-like precision, automatically generating intelligence about their inner workings - composition, architecture, transaction flows, cloud readiness, structural flaws, legal and...
-
Technical Account Manager
2 months ago
Bengaluru, India CAST Full timeTitle: Technical Account ManagerLocation: BangaloreTechnical Account ManagerCAST is the software intelligence category leader. CAST technology can see inside custom applications with MRI-like precision, automatically generating intelligence about their inner workings - composition, architecture, transaction flows, cloud readiness, structural flaws, legal and...
-
Technical Account Manager
1 week ago
Bengaluru, India CAST Full timeTitle: Technical Account Manager Location: Bangalore Technical Account Manager CAST is the software intelligence category leader. CAST technology can see inside custom applications with MRI-like precision, automatically generating intelligence about their inner workings - composition, architecture, transaction flows, cloud readiness, structural flaws,...
-
Technical Account Manager
1 week ago
Bengaluru, India CAST Full timeTitle: Technical Account ManagerLocation: BangaloreTechnical Account ManagerCAST is the software intelligence category leader. CAST technology can see inside custom applications with MRI-like precision, automatically generating intelligence about their inner workings - composition, architecture, transaction flows, cloud readiness, structural flaws, legal and...
-
Technical Account Manager
1 week ago
Bengaluru, India CAST Full timeTitle: Technical Account ManagerLocation: BangaloreTechnical Account ManagerCAST is the software intelligence category leader. CAST technology can see inside custom applications with MRI-like precision, automatically generating intelligence about their inner workings - composition, architecture, transaction flows, cloud readiness, structural flaws, legal and...
-
Technical Account Manager
2 months ago
Bengaluru, India Razorpay Full timeThe Role: As a Technical Account Manager you will be acting as the dedicated primary point of contact for all technical and product level activities or discussions post go-live for all our Super Enterprise Merchants (accounts). Roles and Responsibilities: TAM will build healthy relationships with customer’s tech contacts, help them unblock...
-
Technical Account Manager
1 week ago
Bengaluru, India Razorpay Full timeThe Role: As a Technical Account Manager you will be acting as the dedicated primary point of contact for all technical and product level activities or discussions post go-live for all our Super Enterprise Merchants (accounts). Roles and Responsibilities: TAM will build healthy relationships with customer’s tech contacts, help them unblock...
-
Technical Account Manager
3 weeks ago
Bengaluru, India Netscribes Full timeWe are in search of an experienced and dynamic Technical Account Lead with 8 to 10 years of expertise in SQL, Analytics & Reporting, and Dashboarding. The ideal candidate will take charge of managing the entire engagement, leading technical discussions, providing training and documentation, troubleshooting issues, and delivering effective solutions to...
-
Technical Account Manager
2 weeks ago
Bengaluru, India PeopleLogic Full timeAbout the Customer Company is the world’s largest office commute platform with a user base of over 550,000 employees over 300 clients in 38 countries. About the Role Designation : Technical Account Manager Work Location: Bangalore, Hyderabad, NCR, Mumbai , Pune Work Experience: 2 Years of experience About the Role The Technical Account Manager...
-
Technical Account Manager
1 month ago
Bengaluru, India Netscribes Full timeWe are in search of an experienced and dynamic Technical Account Lead with 8 to 10 years of expertise in SQL, Analytics & Reporting, and Dashboarding. The ideal candidate will take charge of managing the entire engagement, leading technical discussions, providing training and documentation, troubleshooting issues, and delivering effective solutions to...
-
Technical Account Manager
3 weeks ago
Bengaluru, India Amagi Full timeAbout AmagiAmagi is a global leader in cloud-managed services for the Streaming TV and Broadcast TV industry. Amagienables TV networks and content owners to distribute and monetize their content. Amagi’s clients include premiumnetworks and platforms such as NBCU, CBS, PBS, Samsung TV Plus, Redbox, XUMO, Roku, A+E Networks,Viceland TV, MGM, ShortsTV, Yahoo!...
-
Technical Account Manager
1 week ago
Bengaluru, India Amagi Full timeAbout AmagiAmagi is a global leader in cloud-managed services for the Streaming TV and Broadcast TV industry. Amagienables TV networks and content owners to distribute and monetize their content. Amagi’s clients include premiumnetworks and platforms such as NBCU, CBS, PBS, Samsung TV Plus, Redbox, XUMO, Roku, A+E Networks,Viceland TV, MGM, ShortsTV, Yahoo!...
-
Technical Account Manager
1 month ago
Bengaluru, India Netscribes Full timeWe are in search of an experienced and dynamic Technical Account Lead with 8 to 10 years of expertise in SQL, Analytics & Reporting, and Dashboarding. The ideal candidate will take charge of managing the entire engagement, leading technical discussions, providing training and documentation, troubleshooting issues, and delivering effective solutions to...
-
Technical Account Manager
1 month ago
Bengaluru, India Netscribes Full timeWe are in search of an experienced and dynamic Technical Account Lead with 8 to 10 years of expertise in SQL, Analytics & Reporting, and Dashboarding. The ideal candidate will take charge of managing the entire engagement, leading technical discussions, providing training and documentation, troubleshooting issues, and delivering effective solutions to...
-
Technical Account Manager
1 week ago
Bengaluru, India Netscribes Full timeWe are in search of an experienced and dynamic Technical Account Lead with 8 to 10 years of expertise in SQL, Analytics & Reporting, and Dashboarding. The ideal candidate will take charge of managing the entire engagement, leading technical discussions, providing training and documentation, troubleshooting issues, and delivering effective solutions to...
-
Technical Account Manager
1 week ago
Bengaluru, India Netscribes Full timeWe are in search of an experienced and dynamic Technical Account Lead with 8 to 10 years of expertise in SQL, Analytics & Reporting, and Dashboarding. The ideal candidate will take charge of managing the entire engagement, leading technical discussions, providing training and documentation, troubleshooting issues, and delivering effective solutions to...
-
Technical Account Manager
1 week ago
Bengaluru, India Netscribes Full timeWe are in search of an experienced and dynamic Technical Account Lead with 8 to 10 years of expertise in SQL, Analytics & Reporting, and Dashboarding. The ideal candidate will take charge of managing the entire engagement, leading technical discussions, providing training and documentation, troubleshooting issues, and delivering effective solutions to...
-
Technical Account Manager
4 weeks ago
Bengaluru, India PeopleLogic Full timeAbout the Customer Company is the world’s largest office commute platform with a user base of over 550,000 employees over 300 clients in 38 countries.About the Role Designation : Technical Account ManagerWork Location: Bangalore, Hyderabad, NCR, Mumbai , Pune Work Experience: 2 Years of experience About the RoleThe Technical Account Manager (TAM) serves...