Customer Relationship Management

4 weeks ago


Rajkot, India Lakshya Placement Pvt Ltd Full time

Company Overview


Lakshya Placement Pvt Ltd is a leading consultancy firm that bridges the gap between job providers and job seekers. We provide exceptional placement support and HR solutions based on the skills and talents of individuals. With a team of 2-10 employees, we strive to provide the best career opportunities for candidates.


Job Overview


We are seeking a motivated and enthusiastic individual to join our team as a Customer Relationship Management (CRM) Specialist. As a CRM Specialist, you will be responsible for managing and building relationships with our valuable clients. This is a full-time position based in Rajkot, Gujarat, India. The ideal candidate should have 1 to 3 years of experience in a similar role.


Qualifications and Skills


  • Excellent communication and interpersonal skills
  • Proficient in using email platforms and customer relationship management (CRM) software
  • Strong customer focus with the ability to build and maintain relationships
  • Experience in customer service or a similar role is preferred
  • Proven track record in achieving sales targets
  • Ability to quickly adapt to changing priorities and work in a fast-paced environment
  • Good knowledge of strategic communications principles
  • Ability to effectively cold call and generate leads


Roles and Responsibilities


  • Build and maintain strong relationships with clients through effective communication and customer follow-up tactics
  • Ensure prompt and accurate response to client inquiries and provide appropriate solutions
  • Manage and update client database using our customer relationship management (CRM) system
  • Coordinate with the sales team to identify potential upsell and cross-sell opportunities
  • Conduct cold calling campaigns to generate new leads and expand client base
  • Assist in the development of marketing strategies to enhance customer engagement and retention
  • Collaborate with internal teams to resolve client issues and ensure customer satisfaction
  • Prepare regular reports on client interactions, sales activities, and customer feedback







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