Sr. Team Lead- Customer Support
4 weeks ago
Roles and Responsibility The SR. team Lead will assist in completing the duties of the customer service manager when the superior is not around. While ensuring that every task is done correctly and effectively and making sure that all aspects of customer service are established well. Sometimes, TL may need to assist the representatives with their process when required. TL is also responsible for helping in the development and execution of training programs for customer service representatives. Their goal is to increase customer satisfaction by providing the best customer service possible. Sr Team Lead must be a good leader and have the initiative and know-how to handle people with different personalities. Team Lead will be responsible for handling 3 different teams and their respective Team Leads Team Lead must also have outstanding skills in analysis Team Lead should have knowledge of KPI and TNI report Proficiency with Microsoft Office suite and Google Docs Preparing and presenting employee reviews Organizing employee schedule Taking disciplinary action when necessary Ensuring a consistent standard of customer service Motivating employees and ensuring a focus on the GOAL Team Lead should have excellent oral and written communication skills. Create and implement an effective customer loyalty program If you match the above-required criteria, please apply for the post
-
Customer Support Team Lead
3 weeks ago
Bengaluru, Karnataka, India Happiest Resume Full timeMain Responsibilities:The Sr. Team Lead- Customer Support will assist in completing the duties of the customer service manager when the superior is not present. They will ensure that every task is done correctly and effectively and make sure that all aspects of customer service are established well. The team lead may need to assist representatives with their...
-
Customer Support Executive
8 months ago
Bengaluru, India Aegis Customer Support Services Pvt Ltd Full timeResponsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the...
-
Customer Support Team Lead
4 weeks ago
Bengaluru, Karnataka, India NeoLotex Business Solutions Private Limited Full timeJob Title: Customer Support Team LeadAbout the Role:We are seeking an experienced Customer Support Team Lead to join our team at NeoLotex Business Solutions Private Limited. The ideal candidate will have a strong background in customer support for banking-related processes in a call center environment.Key Responsibilities:Lead a team of customer support...
-
Customer Support Team Lead
4 weeks ago
Bengaluru, Karnataka, India NeoLotex Business Solutions Private Limited Full timeWe are seeking a skilled Customer Support Executive to lead our team of representatives in delivering exceptional customer service and after-sales support. As a key member of our NeoLotex Business Solutions Private Limited team, you will create policies and procedures to ensure our customers receive a standardized level of service.To be successful in this...
-
Cloud Support Team Lead
2 days ago
Bengaluru, Karnataka, India AWS India - Karnataka Full timeSeeking an experienced Technical Operations Manager for our AWS India - Karnataka team. The successful candidate will lead a team of 15-20 Support Engineers providing world-class support on all AWS offerings.About the RoleThis is a challenging role that requires excellent leadership and technical skills to manage the day-to-day operations of the shift,...
-
Customer Support Team Lead
1 week ago
Bengaluru, Karnataka, India Strategi Automation Solutions Pvt. Ltd. Full timeJob Summary:We are seeking an experienced Customer Support Team Lead to join our team at Strategi Automation Solutions Pvt. Ltd.The successful candidate will be responsible for managing daily customer and sales support activities, ensuring timely responses to customer inquiries, and coordinating logistics operations.About the Role:This is a full-time...
-
Customer Support Team Lead
4 weeks ago
Bengaluru, Karnataka, India NeoLotex Business Solutions Private Limited Full timeWe are seeking a highly skilled Customer Support Team Lead to manage a team of representatives who will provide exceptional customer service and after-sales support. As a key member of our NeoLotex Business Solutions Private Limited team, you will be responsible for creating policies and procedures, overseeing the customer service process, and ensuring that...
-
Customer Support Team Lead
1 week ago
Bengaluru, Karnataka, India NeoLotex Business Solutions Private Limited Full timeAbout UsAt NeoLotex Business Solutions Private Limited, we are committed to delivering exceptional customer experiences. We are seeking a highly skilled Customer Support Team Lead to join our team and play a crucial role in shaping the future of our customer support services.
-
Customer Support Team Lead
4 weeks ago
Bengaluru, Karnataka, India Wroots Global Private Limited Full timeWroots Global Private Limited is seeking a skilled CUSTOMER SUPPORT TEAM LEAD to join our team.Key responsibilities include managing a team of representatives, overseeing the customer service process, and resolving customer complaints.The ideal candidate will possess excellent product knowledge, excellent interpersonal and written and oral communication...
-
Customer Support Team Lead
1 week ago
Bengaluru, Karnataka, India Toolyt Full timeWe are seeking a skilled Customer Support Team Lead to oversee our customer service operations at Tooly. As a senior member of our support team, you will be responsible for providing top-notch support to our customers and ensuring that their needs are met efficiently.Key ResponsibilitiesManage a team of customer support representatives, guiding them in...
-
Customer Support Team Lead
4 weeks ago
Bengaluru, Karnataka, India ReadyAssist - 247 Roadside Assistance Full timeWe are seeking a qualified Customer Support Team Lead to oversee the customer service process, resolve customer complaints, and ensure a pleasant working environment for the team. Key responsibilities include:Managing the customer service team.Providing guidance and training to team members.Conducting quality assurance surveys with customers and providing...
-
Customer Service Manager
4 weeks ago
Bengaluru, Karnataka, India Aegis Customer Support Services Pvt Ltd Full timeA key role within Aegis Customer Support Services Pvt Ltd, the Customer Service Manager will be responsible for managing a team of representatives offering customer support. The ideal candidate will have a thorough understanding of the customer service process and be able to oversee its implementation effectively.Key Responsibilities:Team Management: Manage...
-
Customer Support Team Lead
3 weeks ago
Bengaluru, Karnataka, India Toolyt Full timeWe are seeking a highly skilled Customer Support Team Lead to manage a team of representatives who will deliver exceptional customer service.To succeed in this role, you should possess excellent interpersonal and communication skills, as well as a professional appearance. These skills will be invaluable when mentoring the representatives in your team and...
-
Customer Support Team Lead
8 hours ago
Bengaluru, Karnataka, India Techyknight Full timeWe are seeking a highly skilled Customer Support Team Lead to join our team at TekyKnight. This is an exciting opportunity to lead a team of representatives and oversee the customer service process.Job Description:This role involves managing a team of customer support representatives, ensuring they have the necessary tools and resources to provide...
-
Customer Support Team Lead
3 weeks ago
Bengaluru, Karnataka, India Futé Services Full timeFuté Services seeks a highly skilled and experienced Customer Relations Executive to join our team.Key Responsibilities:Manage and oversee the customer service process to ensure seamless delivery of services.Develop and implement effective strategies to resolve customer complaints and improve overall customer satisfaction.Lead and mentor a team of customer...
-
Customer Support Team Lead
4 days ago
Bengaluru, India FUTUREROLE LIMITED Full timeRoles and Responsibilities:Team Management:Lead, mentor, and manage a team of customer support representatives.Monitor team performance and provide regular feedback.Conduct training sessions to improve team skills.Communication:Ensure seamless communication with customers in both Hindi and English.Handle escalations and complex queries in a professional...
-
Customer Service Manager
2 weeks ago
Bengaluru, Karnataka, India Aegis Customer Support Services Pvt Ltd Full timeJob Summary:We are seeking a skilled and experienced Customer Service Manager to oversee our customer support team at Isha Consult.About the Role:The Customer Service Manager will be responsible for managing a team of representatives, overseeing the customer service process, resolving customer complaints, creating policies and procedures, planning training,...
-
Customer Support Specialist Team Lead
1 day ago
Bengaluru, Karnataka, India CodeMarks Enterprises Private Limited Full timeWe are seeking an exceptional Customer Support Specialist Team Lead to join our team at CodeMarks Enterprises Private Limited. This role offers a unique opportunity for a skilled professional to lead our customer support team and play a vital part in delivering excellent service to our clients.About the Role:The Customer Support Specialist Team Lead will be...
-
Customer Support
5 months ago
Bengaluru, Karnataka, India Child Support Foundation Full timeCompany Name: - Altruist Technology Private Limited Process: - Ezeetap HQ Role: - Customer Support Qualification: - Degree Mandatory Language: - English and Hindi Experience: - 1 Years of Experience in Customer Support Salary: - 23KCTC Location: - Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka...
-
Customer Support Team Lead
3 weeks ago
Bengaluru, Karnataka, India SDCMS Pvt. Ltd. Full timeWe are seeking a Service Delivery Manager to oversee customer service and after-sales support team. Key responsibilities include creating policies, managing team representatives, and planning service delivery training.Key Responsibilities:Manage a team of representatives offering customer support.Oversee the customer service process.Create policies and...