Executives EXL/E/997013

2 months ago

Noida, India exl Full time

Job Description

Position Title, Responsibility Level

Executive 

BO3

Function

Healthcare

Reports to

Assistant Manager

Permanent/ Temporary

Permanent

Span of Control

Nil

Location

Noida, India

Basic Function 

Work Type - Voice (20% BO – 80% Voice) Call provider and verify the missing information or provide the case status details to provider Once the case is received, action to be taken as per SOP Determine if case can be processed and/or to be routed to another queue

Essential Functions

Navigate through multiple system / applications for data gathering Proficiency with computer skills (navigating multiple systems and keyboarding) Understand the goals and standards to ensure that quality and productivity standards are met Accurate and timely updating of the database Meet the agreed upon KPIs as per the operational definitions and targets Participate in the User Acceptance Testing as needed 98% - % attendance during training/nesting period is required Must be flexible to work hours with Monthly work schedules changes

Primary Internal Interactions

Actively participate in the team meetings, discussions and provide inputs Calibrate, Cooperate, and support the team in pursuit of achieving and exceeding team goals

Primary External Interactions

Staff may be required to contact the providers of record, vendors, or internal stateside departments to obtain additional information Staffs are given voicemail boxes to retrieve patient verification of details of admission and discharge, received from providers Staff may be contacted by stateside counterparts for case-related concerns and should be able to respond in a timely and effective manner

Organizational Relationships

Reports To : Team Manager Supervises : None

Skills

Technical Skills

Working knowledge of MS office (Word, Excel, and Power point) and Internet / Outlook

Process Specific Skills

Ability to contact provider to request for clinical information, and/or verify patient information on admission and discharge Sedentary work involving periods of sitting, talking, listening. Work requires sitting for extended periods, talking on the telephone, and typing on the computer. Work requires the ability to perform close inspection of handwritten and computer-generated documents as well as a PC monitor. Ability to multitask, prioritize and effectively adapt to a fast-paced changing environment Typical office working environment with productivity and quality expectations

Soft skills (Desired)

Effective communication skills, both verbal and written Must be a B1, preferably a C1 CEF level Works effectively with a team

Soft Skills (Minimum)

Must be a B1-5 Written CEF level

Education Requirements

Bachelor’s degree with a minimum 15 years of education

Work Experience Requirements

0 to 1 years of experience 

Annexure: 

Acknowledgement  (acknowledge that the information contained in this document is factual and complete)

___________________________________ ___________________________________________ ____________________________

 Candidate Supervisor/Manager Date

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