Technical Support Executive

2 weeks ago

Pune, India ZMTechnologies Full time
Network Support:

Monitor network performance to ensure optimal uptime and availability.
Troubleshoot and resolve network issues, including LAN, WAN, and WLAN problems.
Manage and configure network devices such as routers, switches, firewalls, and load balancers.
Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations.
Assist in the design and implementation of network solutions and improvements.
Server Support:

Monitor server performance and ensure system availability and reliability.
Manage and support physical and virtual server environments (e.g., VMware, Hyper-V).
Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
Install, configure, and maintain operating systems, software, and hardware.
Troubleshoot server issues related to hardware, software, and network configurations.
Collaborate with L1 support and other IT teams to resolve complex issues.
Security and Compliance:

Implement and maintain security protocols to protect network and server infrastructure.
Ensure compliance with organizational policies and regulatory requirements.
Conduct regular security audits and vulnerability assessments.
Respond to security incidents and provide resolutions.
Documentation and Reporting:

Maintain accurate documentation of network and server configurations, processes, and procedures.
Generate regular reports on system performance, issues, and resolutions.
Provide training and support to L1 support staff and end-users as needed.

Requirements
Qualifications:
Education and Experience:

Bachelor’s degree in computer science, Information Technology, or related field.
3-5 years of experience in network and server support, preferably in an L2 capacity.
Technical Skills:

Strong understanding of network protocols, services, and standards (e.g., TCP/IP, DNS, DHCP, VPN, VLANs).
Experience with network hardware (e.g., Cisco, Juniper) and server platforms (e.g., Windows Server, Linux).
Proficiency in virtualization technologies (e.g., VMware, Hyper-V).
Knowledge of security practices and tools (e.g., firewalls, intrusion detection systems).
Familiarity with monitoring and troubleshooting tools (e.g., Wireshark, SolarWinds).

Relevant certifications such as CCNA, CompTIA Network+, MCSA, or equivalent are highly desirable.
Soft Skills:

Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Attention to detail and strong organizational skills.
Ability to manage multiple tasks and prioritize effectively.

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