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Technical Support Lead
1 week ago
Job Description :
Install, configure, and integrate products on customer's servers.
Lead the product integration effort by understanding the customer's product and participating in design/integration discussions.
- Collaborate with all stakeholders to ensure a seamless integration experience with high levels of customer satisfaction.
- Minimize downtime and ensure customer satisfaction by troubleshooting and resolving issues.
- Provide timely & accurate technical support to customers through various channels like emails, calls, support portal, and remote sessions.
- Reproduce and report product issues to the Engineering team using internal bug tracking tools.
- Generate, follow and execute instructions to run, monitor, troubleshoot and upgrade our system to ensure optimal performance.
- Collaborate with crossfunctional teams to improve product features based on customer requirements and business scenarios.
- Train, mentor and lead a team to provide exceptional service to customers.
- Document activities, procedures, reports, etc. in a clear and concise manner for internal and external use.
- Stay uptodate with the latest developments in the Cybersecurity (Identity and Authentication) domain to provide expert advice to customers.
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Lead Technical Support Analyst
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Pune, Maharashtra, India Global Payments Asia-Pacific India Private Limited Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
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Lead Technical Support Engineer
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Lead Technical Support Analyst
1 week ago
Pune, Maharashtra, India Global Payments Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...
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Lead Technical Support Analyst
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Pune, Maharashtra, India TSYS Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
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Technical Lead
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Technical Lead
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Pune, Maharashtra, India ThinkSmart IT Solutions Pvt. Ltd. Full timeJob descriptionThe .NET Technical Lead is an experienced software engineer who focuses on leading a cross-function team in solving complex problems and implementing innovative software solutions. This is a hands-on position, and the technical lead will define and help realize the technology needed to revolutionize the healthcare industry.Essential...
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Technical Lead
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Pune, Maharashtra, India SAS Full timeTechnical Lead Job Location: Pune Position Type: Professional We are looking for a Senior Software Engineer/Technical Lead at IDeaS, a US IT product-based company. Summary: The Programmer will be involved in the design and development of a multi-user, multi-tenant, analytics-centric application using Java EE and state-of-the-art technologies. ...
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Technical Support Engineer
1 week ago
Pune, Maharashtra, India Qualys Full timeDescription Qualys, a leading cybersecurity firm, is seeking an experienced Senior Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for high customer satisfaction in a secure environment. Ideal for security enthusiasts with solid networking skills. Lead in...
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Technical Lead
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Technical Support
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Pune, Maharashtra, India BMC Software, Inc. Full timeDescription and Requirements "At BMC trust is not just a word - it's a way of life" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will...
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Technical Support Engineer
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Pune, Maharashtra, India Ansys Full timeSummary / Role PurposeJoin our team at Ansys Customer Excellence to assist customers with their engineering simulation projects and Ansys software integration. Contribute to growing Ansys' business by providing technical support, offering solutions to technical challenges, and conveying customer feedback to enhance Ansys products. Be part of our passionate...
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Technical Lead
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Pune, Maharashtra, India Analytix Business Solutions Full timePosition description:Tech Lead to join Inhouse application development division. You will work with our Agile development teams to further improve successful products and solutions, as well as develop the new ones.Analytix Business Solutions has an opening for a Tech Lead in IT team. This person will assume a leading role in implementing innovative and...
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Technical Support Engineer
1 week ago
Pune, Maharashtra, India KNOREX Full timeAbout KnorexEstablished in 2010, Knorex is a cutting-edge advertising technology MNC with offices across USA, Australia, China, Singapore, Vietnam, India, Thailand and Malaysia. Knorex provides Precision Performance Marketing products and solutions to the world's leading brands and media agencies. With its full-stack platform, Knorex XPOTM (Unify to Simplify...
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Technical Support Engineer
1 week ago
Pune, Maharashtra, India Knorex Full timeAbout KnorexEstablished in 2010, Knorex is a cutting-edge advertising technology MNC with offices across USA, Australia, China, Singapore, Vietnam, India, Thailand and Malaysia. Knorex provides Precision Performance Marketing products and solutions to the world's leading brands and media agencies. With its full-stack platform, Knorex XPO (Unify to Simplify -...
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Technical Lead
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Pune, Maharashtra, India emerson Full timeSummaryIf you are a Technical Lead looking for a great opportunity to grow, develop and expand your skills professionally, Emerson has an exciting must-see opportunity for you based in our Pune location. As a Technical Lead - Firmware Test, you will lead a team responsible for testing of new products in industrial automation domain.In This Role, Your...
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Technical Support Engineer
1 week ago
Pune, Maharashtra, India KNOREX Full timeAbout Knorex Established in 2010, Knorex is a cutting-edge advertising technology MNC with offices across USA, Australia, China, Singapore, Vietnam, India, Thailand and Malaysia. Knorex provides Precision Performance Marketing products and solutions to the world's leading brands and media agencies. With its full-stack platform, Knorex XPOTM (Unify to...
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Technical Lead
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Pune, Maharashtra, India Copeland Full timeJob Summary:If you are a Technical Lead looking for a great opportunity to grow, develop and expand your skills professionally, Emerson has an exciting must-see opportunity for you based in our Pune location. As a Technical Lead - Firmware Test, you will lead a team responsible for testing of new products in industrial automation domain.In This Role, Your...
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Technical Lead
1 week ago
Pune, Maharashtra, India emerson Full timeSummaryIf you are a Technical Lead looking for a great opportunity to grow, develop and expand your skills professionally, Emerson has an exciting must-see opportunity for you based in our Pune location. As a Technical Lead - Embedded Hardware Design, you will lead a team responsible for new product development of industrial automation products & bring new...