Technical Support Lead

1 week ago


Pune, Maharashtra, India SwarVed Enterprises and Corporate Solutions Full time

Job Description :
Install, configure, and integrate products on customer's servers.

Lead the product integration effort by understanding the customer's product and participating in design/integration discussions.

  • Collaborate with all stakeholders to ensure a seamless integration experience with high levels of customer satisfaction.
  • Minimize downtime and ensure customer satisfaction by troubleshooting and resolving issues.
  • Provide timely & accurate technical support to customers through various channels like emails, calls, support portal, and remote sessions.
  • Reproduce and report product issues to the Engineering team using internal bug tracking tools.
  • Generate, follow and execute instructions to run, monitor, troubleshoot and upgrade our system to ensure optimal performance.
  • Collaborate with crossfunctional teams to improve product features based on customer requirements and business scenarios.
  • Train, mentor and lead a team to provide exceptional service to customers.
  • Document activities, procedures, reports, etc. in a clear and concise manner for internal and external use.
  • Stay uptodate with the latest developments in the Cybersecurity (Identity and Authentication) domain to provide expert advice to customers.
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