Technical Support Engineer

2 weeks ago


Pune, Maharashtra, India Ansys Full time

Summary / Role Purpose

Join our team at Ansys Customer Excellence to assist customers with their engineering simulation projects and Ansys software integration. Contribute to growing Ansys' business by providing technical support, offering solutions to technical challenges, and conveying customer feedback to enhance Ansys products. Be part of our passionate team of engineers dedicated to delivering top-notch solutions and expanding your simulation expertise.

Key Duties and Responsibilities

  • Utilize engineering knowledge to deliver top-notch technical support for Ansys Electromagnetics products to customers and Channel Partners
  • Follow support processes to ensure timely, high-quality customer service leading to satisfaction
  • Enhance expertise in specific simulation areas
  • Provide suggestions for product improvement and participate in testing new releases
  • Support Sales and Marketing through demonstrations, webinars, and training sessions
  • Contribute to strategic initiatives within the team and company

Minimum Education/Certification Requirements and Experience

  • Minimum Bachelor's degree in Electrical Engineering or related field
  • Professional experience in an engineering software environment
  • Proficiency in Ansys software or similar CAE, CAD, EDA, PLM packages
  • Strong problem-solving and communication skills
  • Organizational and time management abilities with a sense of urgency
  • Knowledge of Electromagnetic Simulation fundamentals

Preferred Qualifications and Skills

  • Preferably Master's degree in an engineering software field
  • Familiarity with Ansys Electromagnetics products or other related software
  • Capability to work independently and collaboratively in a team environment
  • Customer service orientation
  • Willingness to travel domestically occasionally


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