Service Desk Support Engineer
2 months ago
Looking for candidates from Neemrana.
Position: Service Desk Support Engineer
Experience - 2 to 5 years
Skill Set - Knowledge of microsoft and google products including OS, Office, emails. End user desktop/laptop software, installations, uninstallations, Using ITSM for registering and tracking the issues till closure.
Provide a centralized and a single point of contact for the agreed IT infrastructure management services
Develop and maintain Service Desk Operational Procedures and Processes
Monitor the Service Desk tool for open and pending tickets raised by HMCLs end-user
Receive incidents, service requests, queries, from Customers end users or IT staff through one of the agreed modes of communication.
Log tickets in the Service Desk tool on behalf of users making service requests over phone, web and /or email
For all logged tickets, record the correct category, severity, problem description, and user information as per the predefined matrix.
Assign the incidents to appropriate technical group and categorize into appropriate severity or priority group.
Provide call resolution as per the SOPs, workarounds and error database and knowledge management system wherever possible
-
Service Desk support engineer
2 months ago
Gurugram, India IBCScorp Full timeSkill Set - Knowledge of microsoft and google products including OS, Office, emails. End user desktop/laptop software, installations, uninstallations, Using ITSM for registering and tracking the issues till clousure. Provide a centralized and a single point of contact for the agreed IT infrastructure management services Develop and maintain Service Desk...
-
L1 Service Desk Engineer
1 month ago
Gurugram, India ThoughtSol Infotech Pvt. Ltd Full timeJob Title: L1 Service Desk EngineerExperience: 1-2 YearsLocation: GurgaonShift: Rotational 24/7Job Summary:The L1 Service Desk Engineer is the first point of contact for IT support within the organization, responsible for providing efficient and courteous technical assistance. The role involves handling initial support requests, troubleshooting technical...
-
L1 Service Desk Engineer
1 month ago
Gurugram, India ThoughtSol Infotech Pvt. Ltd Full timeJob Title: L1 Service Desk EngineerExperience: 1-2 YearsLocation: GurgaonShift: Rotational 24/7Job Summary:The L1 Service Desk Engineer is the first point of contact for IT support within the organization, responsible for providing efficient and courteous technical assistance. The role involves handling initial support requests, troubleshooting technical...
-
L1 Service Desk Engineer
1 month ago
gurugram, India ThoughtSol Infotech Pvt. Ltd Full timeJob Title: L1 Service Desk EngineerExperience: 1-2 YearsLocation: GurgaonShift: Rotational 24/7Job Summary:The L1 Service Desk Engineer is the first point of contact for IT support within the organization, responsible for providing efficient and courteous technical assistance. The role involves handling initial support requests, troubleshooting technical...
-
L1 Service Desk Engineer
1 month ago
Gurugram, India ThoughtSol Infotech Pvt. Ltd Full timeJob Title: L1 Service Desk Engineer Experience: 1-2 Years Location: Gurgaon Shift: Rotational 24/7 Job Summary: The L1 Service Desk Engineer is the first point of contact for IT support within the organization, responsible for providing efficient and courteous technical assistance. The role involves handling initial support requests, troubleshooting...
-
Service Desk Engineer
2 months ago
Gurugram, India IBCScorp Full timeexperience - 2 to 5 years Skill Set - Knowledge of microsoft and google products including OS, Office, emails. End user desktop/laptop software, installations, uninstallations, Using ITSM for registering and tracking the issues till clousure. Provide a centralized and a single point of contact for the agreed IT infrastructure management services Develop and...
-
Service Desk Supervisor
6 months ago
Gurugram, Haryana, India AHEAD Full timeAHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...
-
Service Desk Supervisor
6 months ago
Gurugram, Haryana, India AHEAD Full timeAHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...
-
Service Desk Supervisor
6 months ago
Gurugram, Haryana, India Ahead.com Full timeAHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...
-
Service Desk Technician
2 weeks ago
Gurugram, India Hatch Full timeRequisition ID: 94043 Job Category: Technology Location: Gurugram, Haryana, India Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward...
-
Service Desk Technician
4 months ago
Gurugram, India Hatch Full timeRequisition ID: 92802 Job Category: Information Technology Location: Gurugram, Haryana, India Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly...
-
Service Desk Technician
2 weeks ago
Gurugram, Haryana, India Hatch Full time**Requisition ID**:94043 **Job Category**:Technology **Location**:Gurugram, Haryana, India Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward...
-
Ssc Service Desk
6 months ago
Gurugram, Haryana, India Webhelp Full time**IT & Technical support** **Location** - Gurugram, India**Language** - English*** **Job Advert**: - Are you tech savvy, fast working and quick thinking? If you look for efficient means to get things done then we have the perfect role for you. We are recruiting a support service desk specialist to support our contact centres and operations around the...
-
gurugram, India ThoughtSol Infotech Pvt. Ltd Full timeJob Title: L1 Service Desk Engineer Experience: 1-2 Years Location: Gurgaon Shift: Rotational 24/7 Job Summary: The L1 Service Desk Engineer is the first point of contact for IT support within the organization, responsible for providing efficient and courteous technical assistance. The role involves handling initial support requests, troubleshooting...
-
Service Desk Management for Fresher
7 months ago
Gurugram, India 2coms Full timeJob DescriptionWe have a huge Opening For Service Desk Management For a Renounced MNC Client In Gurgaon Location.About The Client-Our Client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and...
-
Front Desk Executive
2 weeks ago
Wazirabad, Gurugram, Haryana, India When In Gurgaon - Hotels & Service Apartments Full time**Front Office and Reception Handling**: Attend incoming and outgoing calls. Greet walk-in clients and visitors with a positive attitude. Manage and maintain the front desk, ensuring a professional and welcoming environment for visitors and staff. - **Collaboration and Coordination**: Work closely with colleagues, and Collaborate on front desk operations to...
-
IT Support
6 months ago
Gurugram, Haryana, India Incubit Global Business Service (GBS) Full time**Location**:Gurgaon, India **Support duration**:24*7*365 (5 days working with 9 hours shift per day) 2 General Description - Log and track all support requests and incidents in the ticketing system, ensuring accurate documentation and timely resolution. - Diagnose and resolve hardware, software, and network issues, escalating complex problems to the...
-
Service Desk
3 weeks ago
Gurugram, India 2coms Full timeOpening for Technical Support Service Desk in a top leading MNC Gurgaon/Noida !!!About The Client-Our Client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations...
-
Service Desk Management for Fresher
6 months ago
Gurugram, India 2coms Full timeWe have a huge Opening For Service Desk Management For a Renounced MNC Client In Gurgaon Location.About The Client-Our Client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology,...
-
IT Support Engineer
4 weeks ago
Gurugram, India Intellitech IQ Consultancy Full timeTitle - IT Support Engineer (Chat & Voice processes)Work Location - GurugramExperience - 1-4 YearsJob Type - Fulltime (100% onsite - Work from office)Shifts - 24*7 Operations, Flexibility to support in US & UK shiftCTC - 2.4 to 3.6 Lac per year - will be decided based on experience, skillset & client interview (Please do not apply if your Salary...