Global Technical Support Manager/Head
3 weeks ago
Who we are
80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?
If you are still reading, and connect compassionately about this underserved segment, come and join us to drive Technology Equity in the global workforce.
At Zinier, we are on a mission to enable these 2.7 B Deskless Workers achieve greater success for themselves and the world around them. Guided by a deep understanding of their needs, we design software experiences that enable every Deskless Worker to excel in the field.
We are a global team headquartered in Silicon Valley. Our hybrid workforce is spread across Houston, London, Madrid, Mexico City, Singapore and Bangalore, and leading investors, including Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management and Qualcomm Ventures LLC.
We are looking for
Delivering Awesome is one of our leadership principles. Going beyond awesome is the norm. We are in love with solving our customers' problems. We walk in our customers' shoes. We sweat the details and get scrappy to delight our customers with experiences they love. We are proud of the products and solutions we build and the impact we generate.
The Global Technical Support Head will be the front-line custodian of this principle. S/he will provide technical support and assistance to customers, both internal and external. S/he will work closely with internal teams as well as with customers to help investigate and resolve their issues. The work will extend over all areas of the product with specialized knowledge in one or two areas as a Subject Matter Expert (SME).
Key Responsibilities:
- Team Leadership: Lead and mentor the global support team, fostering a collaborative and high-performance culture.
- Performance Management: Set performance goals, monitor progress, and provide regular feedback to team members.
- Recruitment and Training: Oversee the hiring, training, and development of support staff to ensure they have the skills and knowledge required to perform effectively.
- Global Support Operations: Manage the daily operations of the global support team, ensuring efficient and effective resolution of customer issues.
- Process Development: Develop and implement standardized support processes and best practices across all regions.
- Resource Allocation: Allocate resources effectively to ensure coverage and support during peak times and across different time zones.
- Customer Satisfaction: Monitor customer satisfaction metrics and implement strategies to improve the customer experience.
- Escalation Management: Handle escalated customer issues, ensuring timely and satisfactory resolution.
- Customer Communication: Maintain clear and proactive communication with customers regarding their issues and resolutions.
- KPI Monitoring: Track and analyze key performance indicators (KPIs) to measure the effectiveness of the support team.
- Reporting: Provide regular reports and insights to senior management on support performance and customer satisfaction.
- Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance support efficiency and effectiveness.
- Interdepartmental Coordination: Collaborate with other departments, such as Sales, Product, and Engineering, to ensure a seamless customer experience.
- Global Coordination: Work closely with regional support managers to ensure alignment and consistency in support delivery across all regions.
- Product Feedback: Relay customer feedback and insights to the product development team for product improvements.
Requirements:
- Bachelor's degree in a related field and 15+ years of experience in support or a relevant role.
- Experience scaling and managing global or regional support teams is required.
- Strong knowledge of advanced troubleshooting methodologies.
- Excellent communication and leadership skills.
- Strong analytical and problem-solving skills.
- Knowledge of operating systems, cloud services, and server administration.
- Experience with ticketing systems and remote support tools.
#LI-SD1
-
Global Technical Support Manager/Head
3 weeks ago
Bengaluru, Karnataka, India Zinier Full timeAt Zinier, we are committed to empowering the global workforce with innovative technology solutions. As a leader in this mission, we are seeking an experienced Global Technical Support Head to join our team.The estimated annual salary for this role is $140,000-$180,000, depending on location and experience.About UsWe are a dynamic company headquartered in...
-
Enterprise Security Risk Manager
2 weeks ago
Bengaluru, Karnataka, India Head pro Full timeAbout the RoleWe're looking for a seasoned Security Compliance Specialist to join our team at Head pro. This is an exciting opportunity to leverage your expertise in ISO:27001, SOC 2, and other compliance frameworks to drive business growth while ensuring the highest standards of security and data protection.Key ResponsibilitiesDevelop and implement...
-
Global Technical Support Specialist
3 weeks ago
Bengaluru, Karnataka, India arm limited Full timeAt Arm Limited, we are seeking a highly skilled and experienced Global Technical Support Specialist to join our team. This role is ideal for individuals who possess exceptional technical expertise, strong problem-solving skills, and a passion for delivering exceptional customer service.Job DescriptionThis is a hands-on role that requires close collaboration...
-
Technical Support Engineer
2 weeks ago
Bengaluru, Karnataka, India PayTabs Global Full timeJob Description:We are seeking a highly skilled Technical Support Engineer to join our team at PayTabs Global. As a key member of our technical support team, you will play a crucial role in ensuring the smooth operation of our e-commerce solutions.About the Role:This is an exciting opportunity for a talented individual to work with a leading e-commerce...
-
Bengaluru, India Agrupa Global Talent Full timePOSITION SUMMARYWe are seeking a hands-on, pro-active, dynamic, and seasonedTalent Management Leaderwith experience in the Engineering industry to develop and execute strategies that promote employee growth, enhance organizational performance, and reinforce our brand as an employer of choice. This role will encompass key functions such as Learning &...
-
Bengaluru, Karnataka, India ASSPL - Karnataka Full timeAbout ASSPL - KarnatakaASSPL - Karnataka is a renowned organization dedicated to delivering exceptional customer experiences. Our team of experts develops innovative products and services that cater to the diverse needs of our customers.About the JobWe are seeking a highly skilled Technical Support Specialist to join our Global IT Operations team. As a key...
-
Global Sales Head
3 weeks ago
Bengaluru, India JoulestoWatts Business Solutions Pvt Ltd Full timeJob Title: Global Sales HeadLocation: Bengaluru, IndiaWe are seeking an ambitious and results-oriented Global Sales Head to lead our sales efforts in the IT Services and Consulting domain. This leadership role demands a visionary sales professional with extensive experience in developing business strategies, building client relationships, and achieving...
-
Bengaluru, India Agrupa Global Talent Full timePOSITION SUMMARYWe are seeking a hands-on, pro-active, dynamic, and seasoned Talent Management Leader with experience in the Engineering industry to develop and execute strategies that promote employee growth, enhance organizational performance, and reinforce our brand as an employer of choice. This role will encompass key functions such as Learning &...
-
Global Head
1 month ago
Bengaluru, India Talent Worx Full timeTalentWorx is retained to onboard an experienced Global Head of Professional Services to lead a diverse and high-performing team of professionals across multiple regions, including Asia, the Middle East, Europe, and North America. This key leadership role, based in Bangalore, will focus on driving operational excellence and client success within the...
-
Global Sales Head
3 weeks ago
Bengaluru, India JoulestoWatts Business Solutions Pvt Ltd Full timeJob Title: Global Sales Head Location: Bengaluru, IndiaWe are seeking an ambitious and results-oriented Global Sales Head to lead our sales efforts in the IT Services and Consulting domain. This leadership role demands a visionary sales professional with extensive experience in developing business strategies, building client relationships, and achieving...
-
Global Sales Head
3 weeks ago
Bengaluru, India JoulestoWatts Business Solutions Pvt Ltd Full timeJob Title: Global Sales Head Location: Bengaluru, India We are seeking an ambitious and results-oriented Global Sales Head to lead our sales efforts in the IT Services and Consulting domain. This leadership role demands a visionary sales professional with extensive experience in developing business strategies, building client relationships, and achieving...
-
Global Sales Head
3 weeks ago
Bengaluru, India JoulestoWatts Business Solutions Pvt Ltd Full timeJob Title: Global Sales HeadLocation: Bengaluru, IndiaWe are seeking an ambitious and results-orientedGlobal Sales Headto lead our sales efforts in the IT Services and Consulting domain. This leadership role demands a visionary sales professional with extensive experience in developing business strategies, building client relationships, and achieving revenue...
-
Bengaluru, India Advent Global Solutions Full timeSupply Chain Manager /HeadSkill : o9's solutionsExperience-15 - 25 YearsLead full cycle o9 implementations, including requirement identification, scope definition, solution architecture, model development, process documentation, and product owner training. Collaborate with clients, business analysts, and project managers to understand requirements and design...
-
Bengaluru, Karnataka, India arm limited Full timeJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our global IT operations team at Arm Limited. As a key member of our technical support team, you will provide exceptional customer service and technical expertise to end-users across multiple channels.Key Responsibilities:Act as the first point of contact for all tickets...
-
Global Head
2 months ago
Bengaluru, India Talent Worx Full timeTalentWorx is retained to onboard an experienced Global Head of Professional Services to lead a diverse and high-performing team of professionals across multiple regions, including Asia, the Middle East, Europe, and North America. This key leadership role, based in Bangalore, will focus on driving operational excellence and client success within the...
-
Bengaluru, India Assembly Global Full timeRole: Senior Financial AnalystYears of Experience: 5+ years (experience in FP&A or equivalent practical experience)Job Location: Bangalore (Indiranagar)Work Type: HybridShift Timing : 7:00 PM to 4:00 AMNotice Period : Looking for candidate who can join us in 30-60 daysAssembly is looking for a Sr. Financial Analyst who will be responsible for analyzing,...
-
Manager , Global Support Engineering
6 months ago
Bengaluru, India NTT Full timeJOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...
-
Manager , Global Support Engineering
1 month ago
Bengaluru, India NTT DATA Full timeJob Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...
-
Bengaluru, Karnataka, India Lifelancer Full timeJob OverviewWe are seeking a highly skilled Global Technical Support Specialist to join our team at Lifelancer. This role will provide 2nd level technical support to field service engineers and technical support staff on the installation, maintenance, and repair of complex biotech instruments.
-
Manager, Support Engineering, Global Store
24 hours ago
Bengaluru, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon Global Store enables Cross-border customers a hassle-free, localized experience to purchase products and get shipped from Global (WW) Amazon Marketplace. Our...
