Manager- Service

2 days ago

Sahibzada Ajit Singh Nagar, India Carrier Full time

Country:

India

Location:

Plot No. 130, 1st Floor JLPL Sector - 82, Mohali -140308 Punjab, India

Role:  Service Delivery- LC

Location: Gurgaon, India

Full/ Part-time: Full time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

This position Provides close supervision of call responses and handles escalated calls. Trains staff in Customer Service procedures and provides changes to procedures to ensure continuous improvement.

Job Description

  • Supervises a single team including all levels of employees and team leaders that perform customer service duties to ensure customer expectations are met.
  • Confers with customers by telephone or electronically to provide information about products or services, customer accounts, or product complaints specific to escalated and unresolved calls from less experienced representatives to ensure quality services are delivered to the customers.
  • Guides and assists team with routine problems and issues resolution, when required, to help them solve problems and also build capabilities.
  • Checks customers' problems were addressed and resolved to ensure smooth operations of customer services work.
  • Checks customer correspondence is properly documented in order to inform management of product issues that arise from problems identified from customer service support to ensure issues are discussed and resolved.
  • Ensures employees adhere to the organization-wide customer service strategy and policies and procedures concerning customer correspondence and the processing of customer complaints.
  • Includes, when required, minimal selling or promotion of products or services to ensure business targets are met.
  • Responsible, when required, for the day-to-day supervision of a team of call center representatives to maintain efficient customers communications.

Minimum Requirements
Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution
Min 8-12 years experience

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

  • Make yourself a priority with flexible schedules, parental leave
  • Drive forward your career through professional development opportunities
  • Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link to read the Job Applicant's Privacy Notice

  • Managed Services Lead for Telecom applications

    3 days ago

    Sahibzada Ajit Singh Nagar, India Azalio Technologies Full time

    Managed Services Operations: Drive and optimize managed services for bulk messaging and contact center applications, ensuring high availability, performance, and reliability of services in alignment with client expectations. Customer Relationship Management: Act as the primary contact for clients, managing service quality, addressing escalations, and...

  • Senior Manager Application Technology, IT Service Operation

    5 months ago

    Sahibzada Ajit Singh Nagar, India Freudenberg Full time

    Empowering people, creating technology. Responsibilities: Responsible for process management and governance of IT services in its skill area Definition and implementation of IT services in its skill area Management of overall IT budget in its skill area Streamline IT services in its skill area Lead the IT team in its skill area and establish a...

  • Whizamet Services

    2 months ago

    Sahibzada Ajit Singh Nagar, India Whizamet Services Full time

    Profile - SEO Manager Exp - 5+ years Job Type - Full - Time Work Location - Mohali, PunjabOverview: Whizamet Services Pvt Ltd is a top-tier digital marketing company headquartered in Mohali, serving clients for over 6-7 years. Specialising in SEO, PPC advertising, social media marketing, content creation, email marketing, and website design, they empower...

  • AGM - Technical Service

    5 months ago

    Sahibzada Ajit Singh Nagar, India Vodafone Idea Limited Full time

    Role Technical Service Manager Job Level/ Designation M2/AGM Function / Department Enterprise Business / CS Location Mohali Job Purpose Responsible to provide Technical Support for the Carrier Customers using FLDS (Voice & Data) services. Key Result Areas/Accountabilities 1. Technical knowledge on Data & Voice Network: - ...

  • Field service coordinator

    4 weeks ago

    Sahibzada Ajit Singh Nagar, India AVASO Technology Solutions Full time

    WE ARE HIRING AVASO Technology Solutions is currently seeking a Field Service Coordinator . As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries. We are an IT solution provider with coverage in more than 170 countries as well as global...

  • Field service coordinator

    4 weeks ago

    Sahibzada Ajit Singh Nagar, India AVASO Technology Solutions Full time

    AVASO Technology Solutions is currently seeking a Demand and Capacity Coordinator As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries. We are an IT solution provider with coverage in more than 170 countries as well as global distribution...

  • AGM - Technical Service

    4 months ago

    Sahibzada Ajit Singh Nagar, India Vodafone Idea Limited Full time

    Role Technical Service Manager Job Level/ Designation M2/AGM Function / Department Enterprise Business / CS Location Mohali Job Purpose Responsible to provide Technical Support for the Carrier Customers using FLDS (Voice & Data) services. Key Result Areas/Accountabilities 1. Technical knowledge on Data & Voice Network: - ...

  • AGM - Technical Service

    2 months ago

    Sahibzada Ajit Singh Nagar, India Vodafone Idea Limited Full time

    Role Technical Service Manager Job Level/ Designation M2/AGM Function / Department Enterprise Business / CS Location Mohali Job Purpose Responsible to provide Technical Support for the Carrier Customers using FLDS (Voice & Data) services. Key Result Areas/Accountabilities 1. Technical knowledge on Data & Voice Network: - ...

  • Manager LC Service

    2 days ago

    Sahibzada Ajit Singh Nagar, India Carrier Full time

    Country: IndiaLocation: Plot No. 130, 1st Floor JLPL Sector - 82, Mohali -140308 Punjab, IndiaRole Responsibilities:Role Purpose:Minimum Requirements:A minimum of 3 years prior relevant experienceCarrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color,...

  • Lead Backend Software Engineer

    5 months ago

    Sahibzada Ajit Singh Nagar, India Alpha Net Full time

    LEVEL● 8+ years of experience in Javascript / Typescript. Lead Engineer. ● Very Strong Coding expertise. ● Ability to independently lead a product, project based on requirements and work with junior engineers to assign (no people management) the work to meet deadlines. ESSENTIAL SKILLS ● JavaScript/TypeScript ● Node.js ● PostgreSQL ● Git ●...

  • IT Infra Manager

    2 months ago

    Sahibzada Ajit Singh Nagar, India RChilli Inc. Full time

    The IT Team Leaders envision and set goals for a companys information technology department. This pivotal role involves managing ourHosting Cloud Services like OCI AWS GCP hardware resources and infrastructure and ensuring the secure and efficient operation of our IT environment.The ideal candidate will have a proven track record in IT management a strong...

  • IT Manager

    5 days ago

    Sahibzada Ajit Singh Nagar, India RChilli Inc. Full time

    The IT Team Leaders envision and set goals for a company's information technology department. This pivotal role involves managing our Hosting Cloud Services like OCI, AWS, GCP, hardware resources, and infrastructure, and ensuring the secure and efficient operation of our IT environment. The ideal candidate will have a proven track record in IT management,...

  • IT Infrastructure and Operations Manager

    5 months ago

    Sahibzada Ajit Singh Nagar, India RChilli Inc. Full time

    The IT Team Leaders envision and set goalsfor a companys information technology department. This pivotal roleinvolves managing ourHosting Cloud Services like OCIAWS GCP hardware resources and infrastructure and ensuring thesecure and efficient operation of our ITenvironment.The ideal candidate will have a proventrack record in IT management a strong...

  • IT Manager

    4 days ago

    Sahibzada Ajit Singh Nagar, India RChilli Inc. Full time

    The IT Team Leaders envision and set goalsfor a companys information technology department. This pivotal roleinvolves managing ourHosting Cloud Services like OCIAWS GCP hardware resources and infrastructure and ensuring thesecure and efficient operation of our ITenvironment.The ideal candidate will have a proventrack record in IT management a strong...

  • Manager/Deputy Manager

    2 months ago

    Sahibzada Ajit Singh Nagar, India Mahindra Rise Full time

    Company: Mahindra & Mahindra Ltd Responsibilities & Key Deliverables Model Development: Design, implement, and optimize LLMs, GANs, diffusion, RAG models, and VAEs to solve complex problems and create innovative solutions. Research and Innovation: Stay abreast of the latest advancements in AI and machine learning, and integrate new techniques and...

  • Relationship Manager

    7 months ago

    Sahibzada Ajit Singh Nagar, India GREEN ASIA GROUP Full time

    Job Description: Relationship Manager (Male / Female) Building and maintaining relationships with client Conducting business reviews to ensure clients are satisfied with their products and services. Alerting the sales team to opportunities for further sales within key clients. Letting customers know about other products the company offers. Attending meetings...

  • Inside Sales Manager

    4 months ago

    Sahibzada Ajit Singh Nagar, India Suffescom Solutions Pvt. Ltd. Full time

    Job Description We are seeking an Inside Sales Manager (US/UK Process) for IT Sales. Your role will include monitoring sales metrics and required to communicate at multiple levels within the sales process. Thus, exceptional interpersonal and communication skills are essential. Responsibilities: - Will be responsible for achieving sales targets from...

  • Business Development Manager(Staffing)

    2 months ago

    Sahibzada Ajit Singh Nagar, India Virtual Admins Full time

    Job Title: Business Development Manager (BDM) – Staffing Services Location: Hybrid, MohaliTarget Market: Canada & USEmployment Type: Full-TimeIndustry: Staffing & Recruitment ServicesAbout the Company:We are a leading staffing agency specializing in providing talent solutions to organizations across Canada and the US. Our focus is on building long-term...

  • Business Development Manager(Staffing)

    2 weeks ago

    Sahibzada Ajit Singh Nagar, India Virtual Admins Full time

    Job Title: Business Development Manager (BDM) – Canada & USA Staffing ServicesLocation: RemoteTarget Market: Canada & USEmployment Type: Full-Time/ ContractIndustry: Staffing & Recruitment ServicesNote: We are open to work on profit sharing basis as well.About the Company:We are a leading staffing agency specializing in providing talent solutions to...

  • Business Development Manager(Staffing)

    1 week ago

    Sahibzada Ajit Singh Nagar, India Virtual Admins Full time

    Job Title: Business Development Manager (BDM) – Canada & USA Staffing Services Location: Remote Target Market: Canada & US Employment Type: Full-Time/ Contract Industry: Staffing & Recruitment Services Note: We are open to work on profit sharing basis as well. About the Company: We are a leading staffing agency specializing in...