Senior Technical Support Engineer

4 weeks ago

Bengaluru, India Couchbase Full time

Every day we tackle new and exciting challenges to empower developers to build modern cloud, mobile, and edge applications that deliver a premium user experience. Couchbase delivers unmatched performance, scalability, flexibility and financial value across cloud, on premises, hybrid, mobile and edge deployments. The database market is undergoing a generational shift and is one of the largest market opportunities in enterprise software due to big trends like the need for digital transformation, acceleration to the cloud and innovation at the edge. Join Couchbase to be a part of a greater change. Here you’ll have the opportunity to learn and grow with some of the most innovative, passionate and humble individuals in the database industry.

We are looking for a Senior Technical Support Engineer to assist our rapidly growing customer base. As part of our customer support team you will be the primary point of contact for Couchbase customers for all technical issues.

NoSQL databases are the answer to the demand for high speed, highly available, extremely dynamic data storage and Couchbase is at the forefront of this technology. Working in Couchbase Technical Support you’ll acquire highly coveted skills, essential to this technology, by navigating the world of NoSQL databases and the "big data" ecosystem. This includes working with Golang, learning about the principals and concepts of distributed systems, understanding what goes into good NoSQL database design, mobile data convergence, and becoming proficient in the best practices for building NoSQL-backed applications.

You’ll fit right in with us if you have a passion for unraveling complex issues and are comfortable working in a fast-paced environment. If you’re looking to work in an open, collaborative environment side-by-side with our development engineers to resolve customer issues and shape future product design, we can’t wait to hear from you

Responsibilities

Troubleshoot and solve customer issues on their deployments (on-prem and cloud). Engage with customers via multiple channels (ticketing system, and screen sharing tools) to identify and resolve technical support requests while continuing to educate the customers on the use of the product Reproduce customer cases for detailed troubleshooting and analysis. This may include writing or modifying code or simulating node failure situations. Become a product expert for customers and stay up-to-date on new features in Couchbase. Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds or best practices. Train as a highly knowledgeable specialist in one or more Couchbase component area(s). Act as a Single point of contact for one of the Strategic Customers. 

Requirements

BS in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field 8+ years of experience working with users/developers to troubleshoot and resolve issues for backend infrastructure applications (e.g. databases, application servers, Hypervisors, Cloud etc.) Strong Unix/Linux administration skills Familiarity with NoSQL databases Experience in troubleshooting distributed high-performance systems Experience using Kubernetes and Docker is a plus Excellent analytical skills, passion for pinning down technical issues, and solving problems Can comfortably handle split week schedules, working either Sun-Thu in EMEA hours or Mon-Fri in India time zones, depending on the requirements. Why Couchbase? Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase’s mission is to simplify how developers and architects develop, deploy and consume modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers– all with best-in-class price performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications and build innovative new ones. See our recent awards to learn why Couchbase is a great place to work.We are honored to be a part of the Best Places to Work Award for and . Couchbase offers a total rewards approach to benefits that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include: Generous Time Off Program - Flexibility to care for you and your family Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs* Financial Planning - RSU equity program*, ESPP program*, Retirement program* and Business Travel Insurance Career Growth - Be valued, Create value approach Fun Perks - A Monthly Lifestyle Spending Account credit, an ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees. And much more

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