Senior Technical Support Engineer

2 weeks ago

Bengaluru, India Oracle Full time

Department Description: Oracle Linux

 The Oracle Linux Support program delivers enterprise-class support for Linux with premier backports, legal indemnification, full-stack testing, modern kernels, and more. Oracle Linux support includes support for OpenStack, Containers, Docker and use of our industry-leading zero-downtime Ksplice patching technology. Driven by the need for true enterprise-quality Linux support and seeing an opportunity to significantly reduce IT infrastructure costs, more and more customers have been finding great value in Oracle's Linux Operating System Support for over 18 years.

Oracle Linux is integral components of cloud infrastructure deployed by a large number of enterprise customers worldwide.

See for more information.

  KEY OBJECTIVES:

 This position is for remote customer support of Oracle Linux and its components.

The team’s primary responsibility is to diagnose, debug and resolve customer reported issues on Oracle Linux family of products, working in partnership with customers, other support teams and developers.

The team members continually exercise and grow diverse skills, as they deliver the highest quality support possible to customers. The position requires working on a 24/7 shift pattern on a rotational schedule as well as covering weekends/public holidays. Work location is Bengaluru, India.

  Required and desired skills include

Excellent knowledge of the Linux OS internals. Support knowledge of different flavors of Linux like Oracle Linux,RHEL,CentOS and SUSE is an added advantage. Experience in managing and troubleshooting Linux servers in a production environment. Excellent system-level debugging skills and experience with one or more functional areas of Linux (. kernel, networking, file system, gcc). Experience with Virtualization and Clustering technologies. Knowledge of Docker, Kubernetes and Cloud platforms is an added advantage. Experience working on OpenStack technologies is a plus. Strong analytical and troubleshooting skills. Excellent spoken and written English communication skills. Good customer interaction skills. Customer focused with a pro-active and responsive approach.

Career Level - IC3

  Responsibilities

 As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

 As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for the resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have a support engineer role. 6+ years' experience with Core products and have a technical degree ., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a GPA OR (for Applications) proven professional/ technical experience, ., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, India HealthEdge Full time

    Position summary:We are looking for Technical Support Engineers who are proficient with Java-based technologies andframeworks. As a Software Engineer in Product Support, your primary focus is to is to troubleshootHealthEdge customers issues and improve user experience over time and provide technical support tointernal and external clients, for both hosted...

  • Support Engineer

    3 weeks ago

    Bengaluru, India Brandmuscle Full time

    Brandmuscle is the largest provider of distributed marketing software and services in North America, offering a comprehensive local marketing automation platform backed by 24/7 on-demand support. Brandmuscle helps national and global brands capitalize on opportunities and local market conditions with brand-compliant, customized marketing across all media and...

  • Senior Technical Support Engineer

    2 weeks ago

    Bengaluru, India Oracle Full time

    Department Description: Oracle LinuxThe Oracle Linux Support program delivers enterprise-class support for Linux with premier backports, legal indemnification, full-stack testing, modern kernels, and more. Oracle Linux support includes support for OpenStack, Containers, Docker and use of our industry-leading zero-downtime Ksplice patching technology. Driven...

  • Technical support Engineer

    4 weeks ago

    Bengaluru, India LogiCoy, Inc. Full time

    Role: Technical support EngineerYears of Experience: In an approximate range of 2 to 6 years.Key Skills: Technical Support, Healthcare, Troubleshooting, US timing, EMR and Pharmacy Integration.Location: Bangalore, India and Continental US Candidate must have min 2-4 years of experience in Technical support using different support channels like Chat, Email,...

  • Senior Technical Support Manager

    3 weeks ago

    Bengaluru, India Autodesk Full time

    Position OverviewSenior Technical Support Manager at AutodeskOur Senior Managers increase performance through positive leadership and contribute to strategy while collaborating with all parts of the company to, with the goal of increasing customer satisfaction and loyalty.You will lead a global technical support management team with a focus on helping...

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, India HealthEdge Full time

    Position summary:We are looking for Technical Support Engineers who are proficient with Java-based technologies andframeworks. As a Software Engineer in Product Support, your primary focus is to is to troubleshootHealthEdge customers issues and improve user experience over time and provide technical support tointernal and external clients, for both hosted...

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, India HealthEdge Full time

    Position summary:We are looking for Technical Support Engineers who are proficient with Java-based technologies andframeworks. As a Software Engineer in Product Support, your primary focus is to is to troubleshootHealthEdge customers issues and improve user experience over time and provide technical support tointernal and external clients, for both hosted...

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, India HealthEdge Full time

    Position summary: We are looking for Technical Support Engineers who are proficient with Java-based technologies and frameworks. As a Software Engineer in Product Support, your primary focus is to is to troubleshoot HealthEdge customers issues and improve user experience over time and provide technical support to internal and external clients, for both...

  • Technical Support Engineer

    11 hours ago

    Bengaluru, India Vonage Full time

    Technical Support Engineer - MessagingVonage Customer Care MissionWe help our customers create innovative and delightful customer experiences using our programmable communication building blocks. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in development, communications...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, India Fortinet Full time

    Fortinet is currently looking for professional computer networking aspirants for its senior “Technical Support Engineer 2” role to join our Bangalore office to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and...

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, India Fortinet Full time

    Fortinet is currently looking for professional computer networking aspirants for its senior “Technical Support Engineer 2” role to join our Bangalore office to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and...

  • Technical Support Engineer

    1 day ago

    Bengaluru, India Fortinet Full time

    Fortinet is currently looking for professional computer networking aspirants for its senior “Technical Support Engineer 1” role to join our Bangalore office to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and...

  • Technical Support Engineer

    1 day ago

    Bengaluru, India Vonage Full time

    Technical Support Engineer - Messaging Vonage Customer Care Mission We help our customers create innovative and delightful customer experiences using our programmable communication building blocks. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in...

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, India Fortinet Full time

    Fortinet is currently looking for professional computer networking aspirants for its senior “ Technical Support Engineer 1 ” role to join our Bangalore office to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and...

  • Senior Technical Support Engineer

    7 days ago

    Bengaluru, India Avaya Full time

    About Avaya Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power...

  • Technical support Engineer

    3 weeks ago

    Bengaluru, India LogiCoy, Inc. Full time

    Role:Technical support EngineerYears of Experience:In an approximate range of 2 to 6 years.Key Skills:Technical Support, Healthcare, Troubleshooting, US timing, EMR and Pharmacy Integration.Location: Bangalore, India and Continental USCandidate must have min 2-4 years of experience in Technical support using different support channels like Chat, Email, On...

  • Senior Technical Support Manager

    4 weeks ago

    Bengaluru, India Autodesk Full time

    Position Overview Senior Technical Support Manager at Autodesk Our Senior Managers increase performance through positive leadership and contribute to strategy while collaborating with all parts of the company to, with the goal of increasing customer satisfaction and loyalty. You will lead a global technical support management team with a focus on...

  • Technical Support Engineer

    1 week ago

    Bengaluru, India Fortinet Full time

    Fortinet is currently looking for professional computer networking aspirants for its senior “Technical Support Engineer 1” role to join our Bangalore office to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and...

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, India Fortinet Full time

    Fortinet is currently looking for professional computer networking aspirants for its senior “Technical Support Engineer 2” role to join our Bangalore office to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and...

  • Technical Support Engineer

    1 month ago

    Bengaluru, India Fortinet Full time

    Fortinet is currently looking for professional computer networking aspirants for its senior “Technical Support Engineer 2” role to join our Bangalore office to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and...