Club Cum CRM Manager

4 weeks ago

Gurugram, India JLL Full time

Position: CRM Cum Club Manager.

Business: Property and Asset Management, Gurgaon.

What this job involves

You will be JLL’s front liner at the site for pre-possession apartments dealing, guest needs and resolving all customer related concerns. Your role is to ensure that customer service is maintained as per the standards set by us. Your day to day activities will involve:

Get the apartments ready from Projects as per customer’s satisfaction at the time of possession, follow up CRM team projects for customer possession dates. Follow up for the complaints shown by customers at the time of possession & make sure timely closure. Receiving calls and emails from clients to ensure closure of complaints and communicating the actions taken to the stakeholders in a poised and confident manner. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT. Monitoring the helpdesk and customer service executives on a regular basis. Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client/management. Cooperating, coordinating and communicating with other departments to ensure good customer experience and sharing consolidated feedback reports with the team for improvement of services. Helping to ensure that any complaint/requests and/or emergencies are handled in an expeditious manner (as per JLL policies) and contact the proper authorities when needed. Being familiar with the building operating procedures manual (Lost and found, timings, id card application, permission forms etc.) Helping in activities like filing, checking and maintaining inventory records, DMR, MMR, club house reports, etc. Managing and participating in events/parties/CSR activities, general maintenance and guest handling. Act as a secondary point of contact for all occupants, in case of client escalation. Prepares and approves the working schedule/rostering for the helpdesk team as per the operational requirements to maintain & operate the property at an optimum level.

Client:

You will be working on _______________ which is a Residential Condominium located at Sec-___, Gurgaon.

Site dynamics:

Work Schedule: 09:00 to 06:00 or as assigned by PM. Site team: Property Manager +9 Other details if any.

Reporting:

Reporting to Property Manager.

Location:

On-site –Gurugram, HR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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