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Senior Associate, People Service Delivery Team Lead

4 months ago

Chennai, India THE BANK OF NEW YORK MELLON CORPORATION Full time

Bring your ideas. Make history. 
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - % of the world’s top banks work with us as we lead and serve our customers into the new era of digital. 

With over years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately , employees across countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what LifeAtBNYMellon is all about. 

We’re seeking a future team member for the role of Senior Associate, People Service Delivery Team Lead . This role is located in Pune, MH - Hybrid.

In this role, you’ll make an impact in the following ways: 

Lead a regional service delivery function of client service representatives or a small team of administrative support staff contributing to the communication of business unit procedures and Corporate policies as well as implementation of operational procedures for activities and solutions. The Internal Talent Mobility Team Lead is responsible for managing the internal talent mobility program within the organization. Collaborating with Recruiter, department heads, and hiring managers to understand talent needs and facilitate internal transfers, promotions. Projects may include assisting with the implementation of new or updated operational procedures around learning and development, compensation/benefits, talent administration and relocation, visa and immigration administration. Manage any internal or external audits assigned to the business unit. Often oversees - different activities or solutions.  Manages the team's execution of assigned activities and solutions, ensuring quality and timeliness. Ensures team has appropriate resources to conduct their work and that they understand each solution, when to escalate and whom to contact. Directly monitors their daily work to prevent unforeseen problems and mitigate potential client service interruptions.  Serve as an escalation point for complex issues.  Ensures team complies with all relevant organizational policies and procedures and federal/state laws and regulations.  Responsible for keeping up to date with legislative changes and guiding the team's adjustments in response to these changes. May help craft guidance to operationalize legislative changes into People Solutions procedures/protocols. Initiates the implementation of process improvements as directed by more senior managers. May suggest process improvements or report on areas for improvement and development opportunities. Recruits, directs, motivates and develops administrative support staff, maximizing their individual contributions, their professional growth and their ability to function effectively as a team. Ensures adequate training to perform function.  Responsible for the performance management processes for a team of support staff. Supervises a small team of support staff. Tasks are accomplished primarily through the work of direct reports. 

To be successful in this role, we’re seeking the following: 

Bachelor‘s degree or the equivalent combination of education and experience is required. - years of total work experience preferred with at least - years of management preferred.

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards: 

Fortune World’s Most Admired Companies & Top for Diversity and Inclusion  Bloomberg’s Gender Equality Index (GEI) Human Rights Campaign Foundation, % score Corporate Equality Index , Disability: IN – % score  Best Workplaces for Innovators, Fast Company CDP’s Climate Change ‘A List’

Our Benefits: 

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.