Current jobs related to Service Delivery Director - Chennai - Sutherland

  • Delivery Director

    6 days ago

    Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full time

    About Saaki Argus & Averil Consulting:A global IT consulting firm seeks a seasoned Delivery Director to lead and optimize key client engagements.Key Responsibilities:Delivery Management: Oversee the end-to-end delivery of Application Development, Maintenance, and Support projects using Agile methodologies in an onsite-offshore model.Client Engagement:...

  • Service Delivery Coordinator

    5 months ago

    Chennai, Tamil Nadu, India CBTS India Full time

    **Job Purpose** The primary role of the Service Delivery Coordinator will be to provide a small number of tasks to a large set of clients. Additionally, the role will support the Service Delivery Managers and Enterprise Service Delivery Managers who will provide mentoring for career pathing within the Service Delivery Management department. **Essential...

  • Service Delivery Coordinator

    4 weeks ago

    Chennai, Tamil Nadu, India CBTS India Full time

    **Job Purpose** The primary role of the Service Delivery Coordinator will be to provide a small number of tasks to a large set of clients. Additionally, the role will support the Service Delivery Managers and Enterprise Service Delivery Managers who will provide mentoring for career pathing within the Service Delivery Management department. **Essential...

  • Process and Delivery Director

    2 weeks ago

    Chennai, Tamil Nadu, India Talent Corner Full time

    Roles and ResponsibilitiesThe Process and Delivery Director would focus on analyzing, evaluating, and proposing recommendations to improve business processes. A minimum of 3 years of hands-on experience in Data Science/Advance analytics using Python, SQL, and quantitative skills is required.Key Responsibilities Analyze and evaluate business processes to...

  • Associate Director, Delivery Lead

    3 weeks ago

    Chennai, Tamil Nadu, India Bounteous Full time

    Job Title: Associate Director, DeliveryBounteous x Accolite is seeking an experienced Associate Director, Delivery to join our team. As a key member of our delivery team, you will be responsible for leading the development of strategic plans for projects of high business complexity, representing the team as domain expertise in the client's business space,...

  • Process and Delivery Director

    1 week ago

    Chennai, Tamil Nadu, India Talent Corner Full time

    Roles and ResponsibilitiesThe Process and Delivery Director would focus on analyzing and evaluating business processes to propose recommendations for improvement. The ideal candidate should have a minimum of 3 years of hands-on experience in Data Science and Advance analytics using Python, SQL, and quantitative skills.Desired Candidate ProfileThe successful...

  • Delivery Director

    3 weeks ago

    Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full time

    About the RoleWe are seeking a seasoned Delivery Head to lead and optimize key client engagements for our global IT client. The ideal candidate will possess extensive experience in Agile project delivery, client management, P&L oversight, and people leadership.Key ResponsibilitiesDelivery Management: Oversee the end-to-end delivery of Application...

  • Delivery Director

    3 days ago

    Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full time

     About Saaki Argus & Averil Consulting:A leading IT consulting firm that empowers businesses to succeed.Role: Delivery Head – BFSILocation: ChennaiJob Summary:We are seeking a highly skilled Delivery Manager to lead and optimize key client engagements. The ideal candidate will possess extensive experience in Agile project delivery, client management, P&L...

  • Senior Manager

    3 weeks ago

    Chennai, Tamil Nadu, India Live Connections Full time

    Job DescriptionLive Connections is seeking an experienced professional to fill the role of Associate Director. The ideal candidate will have a strong background in service management, with a minimum of 16 years of experience and a maximum of 22 years of experience.Key Responsibilities:Hands-on experience in service management, with a focus on ITILExperience...

  • Associate Director, Delivery Lead

    3 weeks ago

    Chennai, Tamil Nadu, India Bounteous Full time

    Job Title: Associate Director, DeliveryBounteous x Accolite is seeking an experienced Associate Director, Delivery to join our team. As a key member of our delivery team, you will be responsible for leading the development of strategic plans for projects of high business complexity.Key Responsibilities:Lead the development of strategic plans for projects of...

  • Associate Director, Delivery

    2 weeks ago

    Chennai, Tamil Nadu, India Bounteous Full time

    Job SummaryWe are seeking an experienced Associate Director, Delivery to join our team at Bounteous x Accolite. This role will be responsible for leading the delivery of digital projects, managing client relationships, and overseeing the growth and development of our delivery team.Key ResponsibilitiesLead the development of strategic plans for projects of...

  • Transformation Director

    1 week ago

    Chennai, Tamil Nadu, India Sampoorna Consultants Pvt. Ltd Full time

    Job Title: Transformation Director - Identity ServicesAbout the Role:We are seeking a highly skilled Transformation Director to lead our Identity Services team. As a key member of our organization, you will be responsible for designing and implementing efficient and compliant Active Directory and Identity and Access Management operations processes.Key...

  • Delivery manager

    2 weeks ago

    Chennai, India Grid Dynamics Full time

    Grid Dynamics is looking for a Senior Delivery Manager, who will take leadership of global capability, leaders, and managers. Responsibilities: Senior Delivery Manager reports to Delivery Director and is ultimately responsible for delivery of all projects within the account. Specific responsibilities and job duties of a Senior Delivery Manager include:...

  • Delivery Manager

    2 weeks ago

    Chennai, India Grid Dynamics Full time

    Grid Dynamics is looking for a Senior Delivery Manager, who will take leadership of global capability, leaders, and managers. Responsibilities: Senior Delivery Manager reports to Delivery Director and is ultimately responsible for delivery of all projects within the account. Specific responsibilities and job duties of a Senior Delivery Manager include: ...

  • Delivery Manager

    2 weeks ago

    chennai, India Grid Dynamics Full time

    Grid Dynamics is looking for a Senior Delivery Manager, who will take leadership of global capability, leaders, and managers.Responsibilities:Senior Delivery Manager reports to Delivery Director and is ultimately responsible for delivery of all projects within the account. Specific responsibilities and job duties of a Senior Delivery Manager include:Managing...

  • Delivery Manager

    2 weeks ago

    chennai, India Grid Dynamics Full time

    Grid Dynamics is looking for a Senior Delivery Manager, who will take leadership of global capability, leaders, and managers. Responsibilities: Senior Delivery Manager reports to Delivery Director and is ultimately responsible for delivery of all projects within the account. Specific responsibilities and job duties of a Senior Delivery Manager include:...

  • Delivery Manager

    2 weeks ago

    Chennai, India Grid Dynamics Full time

    Grid Dynamics is looking for a Senior Delivery Manager, who will take leadership of global capability, leaders, and managers.Responsibilities:Senior Delivery Manager reports to Delivery Director and is ultimately responsible for delivery of all projects within the account. Specific responsibilities and job duties of a Senior Delivery Manager include:Managing...

  • Delivery Manager

    2 weeks ago

    chennai, India Grid Dynamics Full time

    Grid Dynamics is looking for a Senior Delivery Manager, who will take leadership of global capability, leaders, and managers.Responsibilities:Senior Delivery Manager reports to Delivery Director and is ultimately responsible for delivery of all projects within the account. Specific responsibilities and job duties of a Senior Delivery Manager include:Managing...

  • Delivery Manager

    2 weeks ago

    Chennai, India Grid Dynamics Full time

    Grid Dynamics is looking for a Senior Delivery Manager, who will take leadership of global capability, leaders, and managers.Responsibilities:Senior Delivery Manager reports to Delivery Director and is ultimately responsible for delivery of all projects within the account. Specific responsibilities and job duties of a Senior Delivery Manager include:Managing...

  • Delivery Manager

    2 weeks ago

    Chennai, India Grid Dynamics Full time

    Grid Dynamics is looking for a Senior Delivery Manager, who will take leadership of global capability, leaders, and managers. Responsibilities: Senior Delivery Manager reports to Delivery Director and is ultimately responsible for delivery of all projects within the account. Specific responsibilities and job duties of a Senior Delivery Manager include:...

Service Delivery Director

2 months ago

Chennai, India Sutherland Full time

Company Description: Sutherland Global Services is a global provider of process transformation services, offering solutions that drive business efficiencies and improve customer experiences. We are seeking a strategic and results-oriented Delivery Leader to join our Business to Business (B2B) support strategic account. This role is pivotal in Leading the account, delivering results and Growth while collaborating closely with various functional teams to drive operational excellence.


Sutherland is seeking a strategic-thinking and dynamic person to join us as Senior Director-Service Delivery.


Sutherland is committed to foster Diversity & Inclusion and encourages candidates to apply.


Position Overview


As a Senior Director, Service Delivery, you will play a crucial role in leading one of our Strategic clients. You will be responsible for managing and optimizing service delivery operations to ensure efficiency, quality, and client satisfaction. The ideal candidate will have strong leadership skills, a deep understanding of BPO operations, and a passion for driving continuous improvement. This role will require to lead and manage operations across two sites in India (Chennai and Kochi) and any future growth for the account. You will serve as a strategic leader and a trusted partner for the clients. You will need to plan strategic business goals, whist driving operational excellence and value proposition. The ideal candidate will be a detail-oriented thought leader with a passion for problem-solving and a proven ability to influence at all levels.


Key Responsibilities


  • Service Delivery
  • Will be responsible for production floor operations, driving Key performance metrics and client SLA’s.
  • Build and maintain strong partnership with client Stakeholders.
  • Act as a primary point of contact for escalated issues and escalations.
  • Will be responsible for P& L of the account ensuring account is exceeding the revenue and profitability goals.
  • Develop and lead strategic planning process and 3-year vision plans.


  • Quality Assurance
  • Foster a culture of quality and continuous improvement within the team.
  • Seamlessly drive Change management process across the Account.
  • Build robust mechanisms for Auditing and Coaching to deliver Quality results.
  • Oversee gaps between teams, processes, and systems to reduce exposure to classic failure modes.
  • Identify Programs risks and have periodic Hygiene check mechanism.


  • Operational Excellence:
  • Foster a culture of Generating Ideas and Continuous Improvement Projects.
  • Identify Opportunities or Gaps in existing processes and partner with clients on problem solving.


  • Team and Stakeholder Engagement:
  • Work closely with the internal leadership and Client Leadership to influence strategic direction.
  • Lead Strategic / Quarterly/ Weekly Business Reviews and showcase the Account Capability and Value proposition.
  • Develop and manage communication strategies, including staff meetings, newsletters, and internal communication.


  • People Growth and Development:
  • Will be responsible for People Metric goals such as Employee Retention and Shrinkage.
  • Will be responsible to promote a Bias free work Environment and deliver Strong Employee Net Promoter Score for the Program.
  • Foster Employee growth through learning and Development and career Mapping.


Preferred Qualifications

  • Education: A bachelor’s degree or equivalent Work Experience.
  • Certifications: Lean Six Sigma, or Kaizen will be preferred.
  • Skills:
  • Proven ability to manage changing priorities and make sound decisions in stressful situations.
  • Strong problem-solving, mathematical, and analytical skills with a data-driven approach.
  • Proficiency in effective communication of goals and strategies across multiple leadership levels.
  • Experience in influencing stakeholders and driving process improvements.
  • Executive-level written and oral communication skills.
  • High attention to detail and ability to manage multiple competing projects and priorities simultaneously.
  • Demonstrate success in strategic thinking and methodical execution.
  • Ability to dive deep into understanding the product, business, and competitive landscape.

Key Competencies


  • Strategic Thinking: Ability to think strategically and drive long-term vision and planning.
  • Operational Excellence: Strong focus on operational efficiency and effectiveness.
  • Leadership: Proven ability to lead cross-functional teams and influence at all levels.
  • Communication: Excellent communication skills with the ability to convey complex information clearly.
  • Analytical Skills: Strong analytical skills with experience in data-driven decision-making.