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Team Lead

2 months ago

chennai, India NielsenIQ Full time

Job Description

  • Responsible in ensuring the quality performance monitoring, reporting and analysis of respective Operations department.
  • Participation in quality improvement plans such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities and Operational Excellence programs when required.
  • Work with the quality team on first time right and cycle time reporting alongside with
  • Operations team to identify focus areas.
  • Ensure appropriate communication and escalation of issues to relevant senior stakeholders.
  • Providing expert advice to BAU team on difficult queries, ensure sufficient workaround or testing is done before escalating to Enablement team.
  • Manage close links with Enablement and Ops leaders to ensure quality and delivery standards are met / exceeded alongside with high levels of customer satisfaction on product content.
  • Maintain an understanding and working knowledge of systems, functions and capabilities within item coding.
  • Identify innovations and trends within assigned categories and ensure NielsenIQ coding rules and data/category structures stays current with changes to the industry.


Team Management

  • Plans and controls resource allocation to optimize the “operations service” to clients as well as highlights any resources issue
  • Expected to coach and develop the team, monitor individual performances by identifying talents or low performers and promote engagement within the team
  • Acts as an escalation point for the team and constantly reviews and assesses team's KPIs periodically

Qualifications

  • Bachelor's Degree in related fields
  • Required Language(s) : English
  • Min 6+ Years in People Management experience

Additional Information

  • Strong Written and oral communication.
  • Logical thinking and problem solving.
  • Ability to lead and actively participate in team and client meetings.
  • Ability to manage priorities and deliver against established timeline.
  • Mentor and coach other associates.
  • Take ownership and accountability on the activities assigned.