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Customer Experience Manager II

3 months ago

Gurugram, India Salesforce Full time
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Customer Experience Manager II

Full Time

Job Code: G-24382

Gurugram, Haryana, India + 1 more

1 position

Expires on 17/09/2024

Required Experience

2 - 3 Years

Skills

Customer Support,

Communication,

Linux

+ 3 more

Customer Experience Manager-II

Job Location: Gurgaon OR Bangalore


Responsibilities:

1. Project Management: - Lead and oversee the implementation of robotic automation projects from initiation to
completion.
- Collaborate with cross-functional teams, including engineering, sales, and support, to ensure
project milestones are met.
2. Customer Support: - Act as the main point of contact for customers, addressing their queries and concerns
promptly and effectively.
- Provide ongoing support and troubleshooting assistance during and after the implementation
phase.
3. Communication: - Communicate project updates, timelines, and expectations clearly to both internal teams and
external customers.
- Conduct regular status meetings with customers to ensure alignment and satisfaction.
4. Training and Documentation: - Develop and deliver training sessions for customers to familiarize them with the robotic
automation system.
- Create comprehensive documentation, including user guides and troubleshooting manuals.
5. Feedback Collection: - Gather feedback from customers and internal teams to identify areas for improvement in the
robotic automation process.
- Work closely with the development team to implement necessary enhancements based on
feedback.
6. Quality Assurance: - Ensure the quality and performance of the robotic automation solution meet or exceed
customer expectations.
- Conduct periodic reviews and audits to assess the effectiveness of the implemented
solutions.

Requirements: 3-6 Years of experience in Customer Success/Customer Experience role. 1. Bachelor’s degree in Business, Engineering, or a related field.
2. Proven experience in project management and customer support roles.
3. Knowledge of robotic automation technologies and processes.
4. Excellent communication and interpersonal skills.
5. Strong problem-solving and analytical abilities.
6. Ability to work collaboratively in a cross-functional team environment.
7. Experience with CRM tools and project management software.

Preferred Qualifications: Previous experience in managing robotic automation projects.

Certification in project management or related field.

Familiarity with industry standards and best practices in robotic automation.

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About Company

GreyOrange is a global technology company unifying AI-driven software and mobile robotics to modernize order fulfillment and optimize warehouse operations in real time. The GreyOrange fulfillment platform is the only fully integrated software and robots solution that uses advanced fulfillment science to instantaneously evaluate order data and compose the best decisions in real time to efficiently orchestrate people, processes and robots. The result is a fast, agile and precisely tuned operation equipped to perpetually meet the what-when-where expectations of today’s retail consumer.At GreyOrange, our experts help organizations master fulfillment in the Age of Immediacy so they keep promises, capture more revenue, save money on fulfillment and improve the work experience for warehouse employees. GreyOrange is headquartered in Atlanta, Georgia has core operations in the United States, Europe, India, and Japan.

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