Executive - Customer Experience

2 months ago


Gurugram Haryana, India InterGlobe Aviation (IndiGo) Full time

**Job Posting Start Date**:18 Oct 2024

**Location**: Gurgaon, HR, IN

**Company**:InterGlobe Aviation Ltd
- Job Description**Functional responsibilities**:
**Extensive outcall to customers to provide resolution**
**Coordinate with other departments - especially Airport, call centre, and finance to resolve customer complaints and queries and provide resolution to customers**

**Behavioural competency**:
**Resilience to challenging situations**
**Customer centric approach**
**Great negotiation and persuasion skills**
**Agility**
**Eagerness to learn**
**Time management**
**Great team player**
**Technical Knowledge**:
**Excellent English and Hindi language skills (both verbal and written)**
**Good typing skills**
**Minimum Eligibility**:
**Graduate**
**Prior experience in customer grievance handling (desired)**
**Must be comfortable with rotational shifts and rotational offs**

**"At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connections with all our customers.**
**Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their - but not limited to - gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-abled status, marital status, nationality, age, family status, and maternity status"



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